HSBC Identify

Our mobile app is used to submit your identification and verification documents from your mobile phone

At a glance

  • Enter your HSBC reference number

  • Choose your documentation

  • Upload your pictures using your mobile's camera

  • We will then process your documentation

This page is about:

Key benefits

Complete the process from the comfort of your home

Provide your documentation faster

About the app

When you open an account with HSBC, you may need to provide evidence of your identity and confirmation of your address.

HSBC Identify is a tool used to quickly and conveniently submit the required documents, using your mobile device.

During this journey you will use your mobile device to take photos of your documentation and a photo of your face. We will then verify the information that you have submitted and respond to you within two business days.

You will require an acceptable identification document and an acceptable address verification document. Find out more.

Who can use the app

To use this service you must have been provided with a reference number by either a HSBC staff member or as part of our online application. Please do not use this app unless you have been instructed to do so by HSBC.

Getting started

Retrieve your HSBC reference number

Your reference number should have been provided as a part of an online application or through a HSBC member of staff.

Download the app

Follow the link in your application to visit the App Store or Google Play app marketplaces to download the HSBC Identify app. Please note, the app is not currently available for BlackBerry and Windows Phone devices.

If you are applying for a business account, you can also complete Online Identification using your web enabled computer, provided that it has got a webcam attached.


About the mobile app

Is the app available for BlackBerry® and Windows Phone® devices?
Currently, there isn't an app available for BlackBerry® and Windows Phone® devices. However, you can use the browser version of the app from your computer, provided you have a webcam installed.

Is there a charge to use HSBC Identification?
No, HSBC does not charge for this service. However, you may be charged by your mobile network provider if you use mobile data to access the app - please check your payment plan for more details

Can I use HSBC Identification abroad?
When using this app abroad please be aware that you will be responsible for complying with laws in the countries you travel to. Your network provider's charges may be higher than usual when abroad and HSBC is not responsible for these charges. We recommend that you check your roaming coverage and charges prior to travel.

What if I do not have a mobile device?

You can also present your documents in branch or if applying for a business account, you can use the link in your application to submit documents via webcam on your computer.

What type of mobile device can I use?

The HSBC Identification app can be downloaded for compatible iPhone, iPad and Android devices.

Will this app work on my tablet?

HSBC Identification can be used on compatible iPad and Android tablets. However, it is not fully optimised for all devices.

Will the app always be available?

The app may be withdrawn at any time by Apple, Google, or HSBC or may cease to function. If the app is withdrawn, we will do our best to notify you. We may update the app at any time and you may be required to download the updated app to continue using the HSBC Identification app.

Using the app

What information will I need?

You will need to type in your HSBC reference, which should have been provided as a part of an online application or through a HSBC member of staff. If applying for a business account, you will also need to enter your email address.

You will be asked to take 3 pictures using your mobile device:

  1. ID verification e.g. a passport
  2. A photo of your face
  3. Address verification e.g. a utility bill

What documents can I use?

We support the same documents that we request in our branch network. To see the full list click here.

How do I know the documents have been received?

Once you have submitted all documents successfully, you will receive on screen confirmation.

How long do I have to complete the process?

There is no maximum time to complete the process on the app, however please note that HSBC applications have an expiry date of 28 days, and if this is not completed within this timeframe you will need to restart your application.

Can another applicant use my mobile device to submit their documents?

Each applicant needs to complete their own application and submit their own documents when prompted as a photo of their face will need to be taken during the process. If they don’t have their own mobile device, they can use your device, as long as they complete the process themselves and use their reference number when instructed.

What happens once I submit all documents?

Your documents will be reviewed by the bank and you will be notified of the outcome. If you need to submit additional documents, you will be able to do so using the app.


Android and Google Play are trademarks of Google Inc.

Apple, iPhone, iPad and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries.

BlackBerry is the trademark or registered trademark of BlackBerry Limited, the exclusive rights to which are expressly reserved. HSBC Bank plc is not affiliated with, endorsed, sponsored, or otherwise authorized by BlackBerry Limited.

Windows Phone is either a registered trademark or a trademark of Microsoft Corporation in the United States and/or other countries.

For more information on the End User Licence Agreement and the Privacy Policy please click here.

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