Language Barriers

HSBC has a diverse customer base from different countries, backgrounds and cultures therefore we understand that if you don’t fluently use English on a day to day basis, you may find communicating with us difficult.

Some of the ways in which we can help are:

  • When speaking to a member of staff, we will adapt our communication style to be clear and minimise bank terminology.
  • Let us know if you’d like us to make appointments you book with us longer to ensure you have plenty of time to discuss your query with us.
  • You’re welcome to bring along friends/family other directors or trustees to the appointment to help with translation.

Need help?

Get in touch if you’d like this support with your everyday banking