If your first language is not English then you may find it difficult when dealing with the bank.

Some of the ways in which we can help are:

• Using simple and clear words
• Not using bank terminology wherever possible
• Making appointments longer to allow for more time to talk
• Friends or family can attend and help with appointments and meetings.
• Using translation tools where possible

HSBC is one of the world’s largest banking and financial services organisations, with a diverse customer base from different countries, backgrounds and cultures.