If your first language is not English then you may find it difficult when dealing with the bank.

Some of the ways in which we can help are:

  • Using simple and clear words
  • Not using bank terminology wherever possible
  • Making appointments longer to allow for more time to talk
  • Friends or family can attend and help with appointments and meetings.
  • Using translation tools where possible

HSBC is one of the world’s largest banking and financial services organisations, with a diverse customer base from different countries, backgrounds and cultures.