Business Internet Banking Help Centre

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Your Security Device

The HSBC Security Device has been designed to provide your business with some of the highest levels of online protection. Here you can find out how it works, get answers to questions you may have and consult our handy troubleshooting guide.

Enhanced security to help protect your Business Internet Banking

Your Security Device is a two-factor authentication device that will help protect to you from fraud when you use Business Internet Banking. With this technology, you enjoy a far more secure online banking service.

Your Security Device is unique to your Business Internet Banking and is protected by a PIN code. The security codes it generates are displayed only on your device and are therefore seen only by you.

You'll need your device to log on to Business Internet Banking, to add new beneficiaries (for example when you're paying someone for the first time), and if you want to add or amend a secondary user's profile.

Using your Security Device

The green button - for generating security codes

  • Press and hold for 2 seconds to turn on the device
  • Enter your PIN
  • Press once to delete one character, press and hold to clear the screen
  • After you've entered your PIN and you see the 'HSBC' screen, press the green button again to generate a log on security code
  • After 30 seconds of inactivity, the device will automatically switch off - your device does not have an off button
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The yellow button - for creating authorisation codes

  • To create new or amend existing payees details, you'll need to use the yellow button to create an authorisation code

Creating a New Payee

You can create a new payee in one of two ways:

Go to Manage payees under Manage Payments and click Add new payee or go to Make a bill payment and click add new payee button.

Confirmation of Payee is a service that helps protect against scams and mistaken payments by checking the name of a payee against the name held by the payees’ bank. This will help confirm that you are paying the correct person or business.

When you are adding a new payee, we will ask for their full name as held by their bank (up to 140 characters), as well as the type of account they hold (personal or business). This information will be passed to their bank, who will confirm if it matches their records.

When you have entered your details you will be asked to enter an authorisation code.

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Once you have entered the code correctly the new payee will be added to your payee list and you can progress to make a payment to the new payee.

After entering the amount you want to pay, you will be asked again to authorise the payment using the yellow button.

You will be shown a 4 digit code and you will need to enter this along with the last 4 digits of the payees account number into your security device to generate an authorisation code, an example of the screen is below.

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  • If you are creating and paying a new credit card beneficiary or amending existing payees details for a credit card, you'll also need to use the yellow button to create an authorisation code
  • In this situation you will be asked to enter the 4 digit code which will be shown on the screen plus the last 4 digits of the credit card reference number (usually 16 digits). See below for an example.

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The number 3 button - for creating authorisation codes

  • If you are creating or amending a payee for a verified organisation such as a utility company or council, you'll need to use the number 3 to generate a confirmation code.

Creating a New Payee

You can create a new payee in one of two ways:

Go to Manage payees under Manage Payments and click Add new payee or go to Make a bill payment and click add new payee button and select to a pay a verified organisation.

When you have entered your details you will be asked to enter a confirmation code as below.

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Important information

HSBC Business Banking terms and conditions

Read our current terms and conditions for business banking


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Business Internet Banking terms and conditions

Additional terms and conditions for using Business Internet Banking


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Apply for Business Internet Banking

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Using Business Mobile Banking

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System requirements

Make sure you're getting the best possible browsing experience when using Business Internet Banking.


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Using Business Internet Banking

Explore the wide range of services you can access through Business Internet Banking and find answers to our most frequently asked questions.


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Protecting Your Business

Staying safe online

Learn how you can enhance your online security, how we're protecting your business online, how you can report any suspicious activity.


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Activating Business Internet Banking

Find out just how easy it is to get your Business Internet Banking up and running.


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Contact us

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Pop-up settings

Find out how we use pop-ups to help keep you protected when using Business Internet Banking.


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