Online forms and mandates

If you’re registered for Business Internet Banking (BIB), you may be able to view and amend your mandate digitally through BIB.

Once you’ve submitted your mandate, we’ll review your request. If we need any further information from you, we’ll be in contact.

If you aren't registered for BIB, you can start a new mandate or retrieve a saved mandate by clicking on one of the links below. You may need to download, print, sign and return it, as instructed.

Limited companies and Societies, Clubs and Associations can make changes to mandates directly through Business Internet Banking (BIB). Amendments can only be made by the BIB Primary User.

If you're unable to make amendments using BIB, please click here.

• Updating a business account mandate

Update your details

• Change of address
  You can now update your business contact details on the ‘HSBC UK Business Banking’ app or alternatively via Business Internet Banking (for UK addresses).
  You can also call our Business Telephone Banking team on 03457 60 60 60. Lines are open Monday to Friday 8am to 8pm, Saturday 8am to 2pm.
  
  Alternatively, you can download, print, sign and post a form. We may call you for verification purposes.
  
  Change of address (PDF, 78KB)

Closing your account

• Business Account Closure Form

Manage internet and telephone banking

• Business Internet Banking Registration
• Business Internet Banking Limit Amendment Form
  To access this form, the Primary User should log onto Business Internet Banking, select Manage Business from the left hand menu and select Display daily payment limit > Change. Here they will be able to access the Business Internet Banking Limit Amendment Form.
• Business Internet Banking Replace Primary User Form
• Business Telephone Banking – Register, add new users or reset security details

• Business Debit Card Application Form
• Commercial Card - Additional Cardholder Application Form
• Business Deposit Card Application form (PDF,47.8KB)

Raising a dispute

• Travel Disputes
• Disputed Goods and Services declaration

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