Fraud Reporting

What is Fraud or a Scam?

Fraud is when there is suspicious activity or when a transaction debits your accounts which you had no knowledge of or didn’t authorise.

A Scam is when a criminal convinces you to knowingly authorise a payment from your account to a person, company, or for goods you believe to be genuine.

If you believe someone has fraudulently used your credit or debit card, you can contact us between 08:00 to 22:00, 7 days a week on:

• 03456 008 050 if you’re calling from the UK.
• +44 1470 697 093 if you’re calling from outside the UK.

If you believe this is a fraudulent bank transfer or bill payment (i.e. not made with your credit or debit card) that you didn’t authorise, you can contact us between 08:00 to 20:00, Monday to Sunday on:

• 03452 669 337 if you’re calling from the UK.
• +44 1470 697 107 if you’re calling from outside the UK.
• If the payment was made through HSBCnet, call 0800 169 9903 (lines open 24 hours a day, 7 days a week).

If you’ve authorised a bank transfer or bill payment and now believe you’ve been the victim of a scam, you can call us 24 hours a day, 7 days a week.

The number you need depends on how you authorised the transfer or payment:

• If you authorised this payment through Business Telephone Banking or Business Internet Banking, call 03455 873 523 or +44 1226 260 878 if you’re calling from outside the UK.
• If you authorised this payment through HSBCnet, call 0800 169 9903.
• If you suspect you may have divulged your security details, please dial 03455 873 523 if you’re calling from the UK or +44 1226 260 878 if you’re calling from outside the UK.

We recommend you also report fraud to Action Fraud by calling 0300 123 2040 or online at actionfraud.police.uk.

We may have detected a possible fraud attempt and have blocked your card or transaction to protect your funds. You may have also received a text message or call from us to discuss if this payment was genuine.

You can speak to our card fraud detection team 24 hours a day, 7 days a week on:

• 03456 008 891 if you’re calling from the UK.
• +44 1470 697 005 if you’re calling from outside the UK.

We may text you to check a card transaction is legitimate or to ask you to contact us.

Check our text messages page to see what our regular text messages look like and also see some messages commonly sent by fraudsters.

Stop. Don't click on any links. Don't open any attachments. Just forward the email to phishing@hsbc.com and we'll investigate it.

If your card is lost, stolen or being misused you can contact us 24 hours a day, 7 days a week by calling our emergency line on:

• 0800 032 7075 if you’re calling from the UK.
• +44 1442 422929 if you’re calling from outside the UK.

Check out our query transactions page for hints and tips to help you identify why you may not recognise the transaction.

If there’s a card payment which you recognise, but wish to dispute, you can call Business Telephone Banking between Monday to Friday, 08:00 to 20:00 and Saturday, 08:00 to 14:00 on:

• 03457 60 60 60 if you’re calling from the UK.
• +44 1226 260 878 if you’re calling from outside the UK.

There may be other reasons you suspect you’ve been a victim of fraud or cybercrime. Please contact your Relationship Manager (if you have one) or contact our Business Telephone Banking team on 03457 60 60 60 or if you’re outside the UK, it’s +44 1226 260 878. If you need a Text Relay service, you can download the ‘Relay UK’ app and call our number from within it. For other accessible ways to contact us, please visit our Accessibility page.

business.hsbc.uk/bib-help-centre
hsbcnet.com/gbm/about-hsbcnet/security-alerts
cardwatch.org.uk
chipandpin.co.uk
fca.org.uk/
cifas.org.uk
equifax.co.uk
identitytheft.org.uk
getsafeonline.org/business/
actionfraud.police.uk/small-businesses-know-your-business