Here's more about the services we offer our customers.
Ways to Bank
Accessibility
Need help?
Contact usWe believe our products and services should be accessible to all customers. It's why we are committed to increasing accessibility at HSBC.
Need help?
Deaf, hearing or speech impaired
The BSL Video Relay Service enables you to contact us using British Sign Language (BSL). The service connects you with a qualified BSL interpreter via the webcam on your device, who will be able to relay your conversation to our telephone banking advisor.
You can use the service Monday-Friday 8am-6pm (excluding Bank and Public Holidays) and it is free from your home computer or mobile device.
How do I use it?
The first time you use the SignVideo service you will need to download a Live Plug in. This makes sure that you have good video quality and that your calls are secure. Please follow the instructions once you are connected to the Web Access page. You'll only need to do this the first time you use the service.
When you click on the 'Use SignVideo' button below it will open a new window where you will be connected to the interpreter via video. To make sure we can get you through to the right person at HSBC as quickly as possible please make sure you have all your details ready.
What do I need?
You will need a device with a webcam that meets the following requirements:
- iOS devices (8 or upwards), many Android devices (4.4 upwards), PC (i3 or above) or Mac with a webcam.
- IE9-11 or Firefox for Windows, Safari for Mac.
- Bandwidth of at least 256 kbp/s upload and download (384kbp/s recommended).
Help and Support
To resolve any issues you may have, please check our FAQ page: www.signvideo.co.uk/faq.
To receive help and support, please get in touch with our Customer Services: Call SignVideo in BSL: www.customer.signvideo.me. Alternatively, email the technical support team directly - help@signvideo.co.uk
British Sign Language Video Remote Interpretation
The British Sign Language (BSL) Video Remote Interpretation service enables you to speak to an adviser with the help of a remote interpreter. You’ll be connected with a qualified BSL interpreter via the camera on your phone, tablet or laptop and they'll assist in your conversation with our adviser.
Face to face interpreters in branch
We can arrange for an interpreter (e.g. a lip speaker or BSL interpreter) to attend your appointment, free of charge. Please allow at least 2 weeks for us to book an interpreter.
How to access it:
If you'd like a face-to-face interpreter, please let us know when you arrange your appointment.
To use BSL Video Remote Interpretation, go to SignVideogo to SignVideo This link will open in a new window. You'll need to be in a branch and connected to HSBC Wi-Fi. If you need help, just ask one of our branch advisers.
How do I use it?
To use this service you will firstly need to be connected to our HSBC wifi in the branch. You can join HSBC wifi via your settings, just click on HSBC wifi to connect. This will ensure you are not charged any data usage charges for the call.
If you are using SignVideo for the first time you will be directed to download the app when you click on the 'Use SignVideo' button above. The app is free and you'll only need to do this the first time you use the service.
Click on the 'Use SignVideo' button to start your in branch interpreting session.
What do I need?
You can access the service from either a smartphone or tablet that meets the following requirements:
- Android 4.4 or above and IOS 8 or above
- Tablets must have forward facing cameras and all devices must have the sound on
Help and Support
For troubleshooting and technical guidance of SignVideo's Service, please contact SignVideo at help@signvideo.co.uk or call 02033880771.
Text Relay can translate speech to text and text to speech when you contact us by phone.
You can call us via Relay UK and a Relay assistant will type out what our adviser says. You'll be able to read this on your computer, mobile, tablet or textphone, then either speak or type your response. Find out more about Relay UK.
How to access it:
You can use this service by downloading the Relay UK app. If you're using a textphone, enter 18001 before the number you want to dial.
Relay UK is a third party, which means HSBC isn't responsible for this service. The service will be subject to third party terms and conditions and privacy practices. If you have difficulty using this service, please contact Relay UK - This link will open in a new window directly.
We have installed hearing loops in at least one counter in all of our branches. These improve the sound quality if you use hearing aids.
To use the hearing loop please turn your hearing aid to the T position.
If the counter is closed or you are having problems with the loop please just talk to one of our branch staff who will be able to help.
If you need more information on using your hearing aid with hearing loops please speak to your doctor or audiologist.
Online banking can be a really useful way of managing your account wherever and whenever works for you. Find out more about our Online Banking service.
You will need to use a secure key to log onto Online Banking. There are a number of Secure Options available including a digital secure key which you access through our mobile banking app, or a larger version. The larger version includes audio functionality so can be useful if you have difficulty seeing the buttons.
You can request these from us in branch or by calling the number on the back of your card.
Online banking can be a really useful way of managing your account wherever and whenever works for you. Find out more about our Online Banking service.
You will need to use a secure key to log onto Online Banking. There are a number of Secure Options available including a digital secure key which you access through our mobile banking app, or a larger version. The larger version includes audio functionality so can be useful if you have difficulty seeing the buttons.
You can request these from us in branch or by calling the number on the back of your card.
Visually impaired
We can provide your communication in Braille, large print or audio. This includes your statements, letters, mortgage information, PINs and also your debit or credit card details.
You can tell us which format you would prefer in branch or by calling 03457 60 60 60. Lines are open 8am to 8pm, Monday to Friday and 8am to 2pm on Saturdays. Once you've told us we'll make sure all of our communication is sent to you in this format.
If you have difficulty writing cheques or filling in paying in slips you may find a plastic template useful.
Just place the template over the cheque or slip to help you fill in the details. Braille instructions are included on the template.
To order a template you can call us on 03457 60 60 60 or ask in one of our branches. Lines are open 8am to 8pm, Monday to Friday and 8am to 2pm on Saturdays.
Credit and debit card templates can be a useful guide to help sign your card.
Just place the template over the card and then use the Braille instructions and the cut out section to sign.
We can also provide your debit or credit card details in Braille, large print or audio.
You can request a template or ask for your card details in a different format in branch or by calling 03457 60 60 60. Lines are open 8am to 8pm, Monday to Friday and 8am to 2pm on Saturdays.
Note gauges can help you to identify the specific bank note that you are holding.
They have 4 marks that are measured to the different widths of GBP5, GBP10, GBP20 and GBP50 notes.
Just place the gauge over the note to identify which note it is.
To order a note gauge please contact us on 03457 60 60 60. Lines are open 8am to 8pm, Monday to Friday and 8am to 2pm on Saturdays.
Online banking can be a really useful way of managing your account wherever and whenever works for you. Find out more about our Online Banking service.
You will need to use a secure key to log onto Online Banking. There are a number of Secure Options available including a digital secure key which you access through our mobile banking app, or a larger version. The larger version includes audio functionality so can be useful if you have difficulty seeing the buttons.
You can request these from us in branch or by calling the number on the back of your card.
Telephone banking can be really useful whether you're checking your balance or making a payment.
Find out more about Telephone Banking.
Our mobile banking app allows you to manage your account securely from your smartphone.
Features include:
- Checking your balance
- Making payments to existing payees
- Transferring money between your HSBC personal accounts
Find our more about Mobile Banking.
Mobility and Dexterity
Chip and signature cards can be really useful if you have difficulty inputting or using a PIN. It means that you can use your signature rather than entering a PIN when you use your debit or credit card.
When you use your card the retailer will automatically ask you for your signature instead of a PIN.
You can order a Chip and Signature card from us in branch or by calling the number on the back of your existing card.
Please be aware that chip and signature cards will not work in ATM machines.
Signature stamps can be useful if you find signing your name difficult.
You can use a signature stamp whenever you would sign your name.
You can get a signature stamp from any reputable stationers. Once you have one just bring it into one of our branches and we will register it to your account.
We can also provide you with a letter that you can use to help verify your stamp.
Sometimes it may be easier to get to a Post Office than visit one of our branches.
You can use your debit card at the Post Office counter to:
- Check your balance on your current account
- Withdraw cash from your current account
- Deposit cash into your current account
Cash withdrawals will be deducted from your daily withdrawal limit.
Find out more about the services available at Post Office branches.
Many of our branches offer level access to make it as easy as possible to enter the branch. You can find out if your local branch provides level access by using our branch locator.
Low level writing desks are available in all branches and some branches offer low level counter access.
We also provide ATMs at different levels to make them as easy as possible to use.
Online banking can be a really useful way of managing your account wherever and whenever works for you. Find out more about our Online Banking service.
You will need to use a secure key to log onto Online Banking. There are a number of Secure Options available including a digital secure key which you access through our mobile banking app, or a larger version. The larger version includes audio functionality so can be useful if you have difficulty seeing the buttons.
You can request these from us in branch or by calling the number on the back of your card.
Telephone banking can be really useful whether you're checking your balance or making a payment.
Find out more about Telephone Banking.
Our mobile banking app allows you to manage your account securely from your smartphone.
Features include:
- Checking your balance
- Making payments to existing payees
- Transferring money between your HSBC personal accounts
Find our more about Mobile Banking.
