Accessibility

The BSL Video Relay Service enables you to contact us using British Sign Language (BSL). The service connects you with a qualified BSL interpreter via the webcam on your device, who will be able to relay your conversation to our telephone banking advisor.

If you need an interpreter when you visit branch there are two ways you can do this:

Text Relay can translate speech to text and text to speech when you contact us by phone.

You can call us via Relay UK and a Relay assistant will type out what our adviser says. You'll be able to read this on your computer, mobile, tablet or textphone, then either speak or type your response. Find out more about Relay UKRelay UK This link will open in a new window.

How to access it:

You can use this service by downloading the Relay UK app. If you're using a textphone, enter 18001 before the number you want to dial.

Relay UK is a third party, which means HSBC isn't responsible for this service. The service will be subject to third party terms and conditions and privacy practices. If you have difficulty using this service, please contact Relay UKRelay UK This link will open in a new window directly.

We have installed hearing loops in at least one counter in all of our branches. These improve the sound quality if you use hearing aids.

To use the hearing loop please turn your hearing aid to the T position.

If the counter is closed or you are having problems with the loop please just talk to one of our branch staff who will be able to help.

If you need more information on using your hearing aid with hearing loops please speak to your doctor or audiologist.

Online banking can be a really useful way of managing your account wherever and whenever works for you. Find out more about our Online Banking service.

You will need to use a secure key to log onto Online Banking. There are a number of Secure Options available including a digital secure key which you access through our mobile banking app, or a larger version. The larger version includes audio functionality so can be useful if you have difficulty seeing the buttons.

You can request these from us in branch or by calling the number on the back of your card.

Website Accessibility

We adhere to the Web Content Accessibility Guidelines 2.0, a set of guidelines stipulated by the World Wide Web Consortium (W3C) used to ensure web sites are designed and written in a way that makes them accessible to everyone. This means that:

• We only use strong colour contrasts
• Headings are used correctly to make them readable through screen readers
• Links do what they say. We don't use 'click here'
• Tables are laid out in tabular form with headings and summaries
• We use style sheets to determine the presentation of our web site – this assists those using screen reading devices
• Where we use images, we use alternative text so that those people who cannot see the image can read the text. These can be read by screen reading devices.

For the full range of browsers and operating systems we support please go to System Requirements.

Pop-up settings

When you are logged onto Online Banking, a "Time out message" will appear before you are due to timeout. This is to warn that your Online Banking session will end within 60 seconds unless you select 'Yes'.

Please note that this warning message will not appear if pop-ups are blocked. To ensure you receive this warning, please amend your browser settings.

Our mobile banking app allows you to manage your account securely from your smartphone.

Features include:

• Checking your balance
• Making payments to existing payees
• Transferring money between your HSBC personal accounts

Find our more about Mobile Banking.

We can provide your communication in Braille, large print or audio. This includes your statements, letters, mortgage information, PINs and also your debit or credit card details.

You can tell us which format you would prefer in branch or by calling 03457 60 60 60. Lines are open 8am to 8pm, Monday to Friday and 8am to 2pm on Saturdays. Once you've told us we'll make sure all of our communication is sent to you in this format.

If you have difficulty writing cheques or filling in paying in slips you may find a plastic template useful.

Just place the template over the cheque or slip to help you fill in the details. Braille instructions are included on the template.

To order a template you can call us on 03457 60 60 60 or ask in one of our branches. Lines are open 8am to 8pm, Monday to Friday and 8am to 2pm on Saturdays.

Credit and debit card templates can be a useful guide to help sign your card.

Just place the template over the card and then use the Braille instructions and the cut out section to sign.

We can also provide your debit or credit card details in Braille, large print or audio.

You can request a template or ask for your card details in a different format in branch or by calling 03457 60 60 60. Lines are open 8am to 8pm, Monday to Friday and 8am to 2pm on Saturdays.

Note gauges can help you to identify the specific bank note that you are holding.

They have 4 marks that are measured to the different widths of GBP5, GBP10, GBP20 and GBP50 notes.

Just place the gauge over the note to identify which note it is.

Online banking can be a really useful way of managing your account wherever and whenever works for you. Find out more about our Online Banking service.

You will need to use a secure key to log onto Online Banking. There are a number of Secure Options available including a digital secure key which you access through our mobile banking app, or a larger version. The larger version includes audio functionality so can be useful if you have difficulty seeing the buttons.

You can request these from us in branch or by calling the number on the back of your card.

Website Accessibility

We adhere to the Web Content Accessibility Guidelines 2.0, a set of guidelines stipulated by the World Wide Web Consortium (W3C) used to ensure web sites are designed and written in a way that makes them accessible to everyone. This means that:

• We only use strong colour contrasts
• Headings are used correctly to make them readable through screen readers
• Links do what they say. We don't use 'click here'
• Tables are laid out in tabular form with headings and summaries
• We use style sheets to determine the presentation of our web site – this assists those using screen reading devices
• Where we use images, we use alternative text so that those people who cannot see the image can read the text. These can be read by screen reading devices.

For the full range of browsers and operating systems we support please go to browsers and operating systems we support.

Pop-up settings

When you are logged onto Online Banking, a "Time out message" will appear before you are due to timeout. This is to warn that your Online Banking session will end within 60 seconds unless you select 'Yes'.

Please note that this warning message will not appear if pop-ups are blocked. To ensure you receive this warning, please amend your browser settings.

Telephone banking can be really useful whether you're checking your balance or making a payment.

Find out more about Telephone Banking.

Our mobile banking app allows you to manage your account securely from your smartphone.

Features include:

• Checking your balance
• Making payments to existing payees
• Transferring money between your HSBC personal accounts

Find our more about Mobile Banking.

Chip and signature cards can be really useful if you have difficulty inputting or using a PIN. It means that you can use your signature rather than entering a PIN when you use your debit or credit card.

When you use your card the retailer will automatically ask you for your signature instead of a PIN.

You can order a Chip and Signature card from us in branch or by calling the number on the back of your existing card.

Please be aware that chip and signature cards will not work in ATM machines.

Signature stamps can be useful if you find signing your name difficult.

You can use a signature stamp whenever you would sign your name.

You can get a signature stamp from any reputable stationers. Once you have one just bring it into one of our branches and we will register it to your account.

We can also provide you with a letter that you can use to help verify your stamp.

Sometimes it may be easier to get to a Post Office than visit one of our branches.

You can use your debit card at the Post Office counter to:

• Check your balance on your current account
• Withdraw cash from your current account
• Deposit cash into your current account

Cash withdrawals will be deducted from your daily withdrawal limit.

Find out more about the services available at Post Office branches.

Many of our branches offer level access to make it as easy as possible to enter the branch. You can find out if your local branch provides level access by using our branch locator.

Low level writing desks are available in all branches and some branches offer low level counter access.

We also provide ATMs at different levels to make them as easy as possible to use.

Online banking can be a really useful way of managing your account wherever and whenever works for you. Find out more about our Online Banking service.

You will need to use a secure key to log onto Online Banking. There are a number of Secure Options available including a digital secure key which you access through our mobile banking app, or a larger version. The larger version includes audio functionality so can be useful if you have difficulty seeing the buttons.

You can request these from us in branch or by calling the number on the back of your card.

Website Accessibility

We adhere to the Web Content Accessibility Guidelines 2.0, a set of guidelines stipulated by the World Wide Web Consortium (W3C) used to ensure web sites are designed and written in a way that makes them accessible to everyone. This means that:

• We only use strong colour contrasts
• Headings are used correctly to make them readable through screen readers
• Links do what they say. We don't use 'click here'
• Tables are laid out in tabular form with headings and summaries
• We use style sheets to determine the presentation of our web site – this assists those using screen reading devices
• Where we use images, we use alternative text so that those people who cannot see the image can read the text. These can be read by screen reading devices.

Range of browsers and operating systems that we support

Online Banking is available to both PC and Apple Mac users with modern internet-enabled machines.

Telephone banking can be really useful whether you're checking your balance or making a payment.

Find out more about Telephone Banking.

Our mobile banking app allows you to manage your account securely from your smartphone.

Features include:

• Checking your balance
• Making payments to existing payees
• Transferring money between your HSBC personal accounts

Find our more about Mobile Banking.