How do I use it?
To use this service you will firstly need to be connected to our HSBC wifi in the branch. You can join HSBC wifi via your settings, just click on HSBC wifi to connect. This will ensure you are not charged any data usage charges for the call.
If you are using SignVideo for the first time you will be directed to download the app when you click on the 'Use SignVideo' button above. The app is free and you'll only need to do this the first time you use the service.
Click on the 'Use SignVideo' button to start your in branch interpreting session.
What do I need?
You can access the service from either a smartphone or tablet that meets the following requirements:
- Android 4.4 or above and IOS 8 or above
- Tablets must have forward facing cameras and all devices must have the sound on
Help and Support
For troubleshooting and technical guidance of SignVideo's Service, please contact SignVideo at email@example.com or call 02033880771.
Face to face interpreters in branch
We can arrange for a qualified interpreter to attend an appointment in branch with you e.g. a lip speaker or BSL interpreter. This service is free of change. Please let us know when you arrange your appointment, and allow at least two weeks for us to book an interpreter.