Ways of Banking

Chat Assistant

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Our Chat Assistant is available online and in our HSBC UK Business Banking app 24 hours a day, 7 days a week to answer common banking queries. If it doesn’t help with your query, you can connect to an agent during opening hours.

For desktop users, simply go to the ‘Need help?’ or ‘Chat with us’ tab on the right hand side of your screen.

In your Business Banking app, simply go to the ‘More’ menu and select ‘Chat with us’.

To discuss account specific information, log on to Business Internet Banking or the app to start a chat.

Key Benefits

Get instant help with common banking queries 24/7


Ask us a question anytime, anywhere using your HSBC UK Business Banking app


Ask account specific questions when securely logged into Business Internet Banking or your HSBC UK Business Banking app


Available on our website, Business Internet Banking and in our HSBC UK Business Banking app


Agents online between 8am to 8pm, Monday to Friday and 8am to 2pm on Saturday


How do I use the service?

On your HSBC UK Business Banking app

For a quick way to get help, simply go to the 'More' or ‘Business account’ menu in your app and choose ‘Chat with us’. You can get instant answers to common banking queries from the Chat Assistant.

If the Chat Assistant can’t help, you’ll be transferred to our agents automatically and we’ll respond as soon as an agent is available during opening hours. There’s no need to wait for a response, you’ll get a notification to your device as soon as we reply.

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On Business Internet Banking and our websites

On our website or Business Internet Banking, simply look for the blue ‘Need help?’ or ‘Chat with us’ tabs on the right hand side of the screen.

Ask the Chat Assistant your questions to get instant help. If it can’t answer or you need to speak to an agent, you can choose the ‘Chat with an agent’ button, during opening hours.

If you want to discuss your existing account please log in to Business Internet Banking or your HSBC UK Business banking app to start a secure chat.

Note: HSBC staff will never ask you to reveal passwords or full account information.

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