On behalf of HSBC UK, we’d like to thank you for banking with us and hope that we can help you with your finances again in the future.
How do I close my account?
You can close your account by using the account closure form (see link below). Please fill in all of the details and print it once completed. If you don’t complete all of the sections, it may take us longer to close your account(s). Please then sign it and return it to the address given on the form.
If the account(s) had a debit card and/or chequebook, you'll need to cut them up and destroy them.
What could delay the closure of my account?
We cannot close your account if it has an outstanding debit balance (i.e. an overdraft). We can arrange to repay this using money from another HSBC account in your name if you choose this option on the form. If you need to use money from another source, you must repay the overdraft before submitting the form.
Transfer of balances
We can transfer your balance to another account at another bank by electronic bank transfer. This is the quickest and easiest way for any money to be moved, although there will be a charge which will be deducted from the amount transferred. The account you’re transferring the balance to does not need to have the same business name as your account with us.
The account closure form must be signed in accordance with your bank mandate.
If there’s a specific product you wish to close, our Chat Assistant is available online and in our HSBC UK Business Banking app 24 hours a day, 7 days a week to answer common banking queries. If it doesn’t help with your query, you can connect to an agent during opening hours.
- If you’re using a desktop, click Need help? or the Chat with us tab on the right-hand side of your screen
- If you’re using the business banking app, go to Chat with us in the ‘More’ or 'Business account' menu
How do I access the account closure form?
You can access the Business Account Closure form here (PDF, 395KB). This form uses a pop-up feature to give you additional information, so make sure you have the latest version of your PDF software installed to see these. This also works best when viewed on a computer rather than a phone or tablet.
Once you've closed your account, the online statement history will no longer be available. You may want to print or download any statements before closing your account(s) to make sure your records are complete.
- Transaction history provided at account closure
When we close your current account, we’ll send you a closing statement. We’re also required to send you up to 5 years’ statements for every current account you’re closing – unless you tell us you don’t need them. If you don’t want them, or would like less than 5 years’ of statements, just let us know on the form.
We will also ask you on the account closure form how many months you would like and if you would like to receive your statements electronically or by post.
Please note there may be exceptions that prevent us from providing this information.
- Transaction history up to 5 years after account closure
If you don’t want your statements now, you can still request your transaction history for up to 5 years from the date of account closure.
To request your statements in the future, you can call us on 03457 60 60 60* and we’ll send you any statements that you request for the period commencing 5 years preceding the request date.
There’s no charge for providing your 5-year transaction history, regardless of when you let us know you want them. We’ll charge you for additional requests of statements though the charge per sheet is £1 with a maximum charge of £10, regardless of whether they are sent by post or electronically.
If you no longer hold an account with us, we may firstly ask you to send us identification documentation. Once this is received, in most cases we'll send you statements electronically or by post.
*Our up to date opening hours can be found at business.hsbc.uk/contact-us.