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Now an even easier way to reset your Business Telephony Security Number via Live Chat.
If you're registered for Business Internet Banking, you can now reset your telephone security number by chatting with us online. Simply log on and go to 'Chat with us' on the right to chat with an agent.
Be Fraud Aware – Criminals can often “spoof” our telephone numbers to make it appear they’re calling from HSBC UK. Never share your internet banking security codes with anyone, including us. For further hints and tips on how to protect your business, please visit our Fraud Centre.
Our Chat Assistant is available 24 hours a day, 7 days a week and may be able to answer your query. If it doesn’t help with your query, you can connect to an agent.
Simply use the ‘Need help?’ tab to the right of your screen.
To discuss account specific information, you’ll need to log on to Business Internet Banking to start a chat. Alternatively, you can start a chat in your app by going to the ‘More’ or the ‘Business account’ menu and choosing ‘Chat with us’.
Agents are online Monday to Friday, 8am to 8pm and Saturday, 8am to 2pm (subject to change over certain periods).
We're committed to providing you with superior service. Sometimes things go wrong, and we'd like the opportunity to put them right for you. If there's something you're not happy with then let us know.
If you have applied for business lending which we've been unable to approve, you can make a business lending appeal and ask for the decision to be reviewed.