UK
Whatever you want to speak to us about, you'll find the right telephone number here.
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COVID-19 update: With the COVID-19 outbreak causing significant disruption for all businesses and organisations across the country, we appreciate these are worrying times for all of us. We’re making sure we balance our customers’ needs with the needs and safety of our colleagues. Therefore, we’ve temporarily adjusted some of our call centre opening times. Our adjusted times are shown in the menus below. Due to current circumstances, our phone lines are very busy at the moment, so you may want to try our online help first. We’ve also set up a dedicated Coronavirus Customer Support Line: 0800 0121 614 so we can help support you and your business or organisation through these uncertain times. (Lines are open 8am to 6pm, Monday to Friday). Further information can be found on our Coronavirus financial guidance and support site. |
Online help
Our Virtual Assistant is available 24 hours a day, 7 days a week, and may be able to answer your query.
Alternatively, our Live Chat agents are online between 8am to 6pm, Monday to Friday (excluding public holidays).
Use the ‘Help’ tab on the right hand side of your screen to access these services.
Existing customers
Our highly-trained, UK-based Business Telephone Banking team is here to answer all your queries.
Please just have your account number and sort code - or your 16-digit card number - handy before you call.
UK
03457 60 60 60Calling from Overseas
+44 1226 260 878Textphone
03457 125 563For help with online banking
Whether you're using a desktop or our mobile banking app, our knowledgable internet banking team can answer all your queries.
UK
03456 022 014Calling from Overseas
+44 1792 496 941Textphone
03457 125 563To report a lost or stolen card
UK
03456 007 010Calling from Overseas
+44 1442 422 929Textphone
0800 028 3516Calling from Overseas
+44 1792 494 394
Safeguard queries
UK
0800 030 4516-
Make a complaint
We're committed to providing you with superior service. Sometimes things go wrong, and we'd like the opportunity to put them right for you. If there's something you're not happy with then let us know. -
Business Lending appeals
If you have applied for business lending which we've been unable to approve, you can make a business lending appeal and ask for the decision to be reviewed.