It’s important to let us know if you have any concerns about anything impacting how you manage your finances, whether that is today or in the future.
Whilst we want to ensure that everyone has as much access to their banking as possible, there may be times when you need a little more support or you may want a friend or family member to help you with your finances. This may be as simple as a family member or friend coming with you when you visit the branch.
If so, please ask a member of staff, there are no forms to fill in, you just need to let us know that you are happy for them to be with you. If you would like someone to be able to act on your behalf in regards to your banking, for example by a Power of Attorney or Third Party Mandate, you can find out more about the services HSBC can offer to help you here.