Mental Health Support

It’s important to let us know if you have any concerns about anything impacting how you manage your finances, whether that is today or in the future.

Whilst we want to ensure that everyone has as much access to their banking as possible, there may be times when you need a little more support or you may want a friend or family member to help you with your finances. This may be as simple as a family member or friend coming with you when you visit the branch.

If so, please ask a member of staff, there are no forms to fill in, you just need to let us know that you are happy for them to be with you. If you would like someone to be able to act on your behalf in regards to your banking, for example by a Power of Attorney or Third Party Mandate, you can find out more about the services HSBC can offer to help you here.

Anxiety

It is common to sometimes have moments of feeling tense, worried or fearful. However, for some people, these feelings can overwhelm and persist, and have a dramatic impact on their life.

Common symptoms can include:

Feelings of dread or panic
Uncontrollable over-thinking and worrying
Racing thoughts
Irritability
Inability to concentrate
Insomnia
Racing heartbeat
Heavy and fast breathing
Sweating
Shaking
Headaches, dizziness and/or fainting.

There are many sources you can turn to for help with anxiety. Further information can be found on the third-party websites listed at the bottom of this page, alternatively you could reach out to your GP.

If you think you are affected by anxiety, please feel free to inform us. With this knowledge, our staff will endeavour to be more understanding and accommodating to your specific needs.

Depression

Depression is common and can affect anyone, at any stage in life. If you are feeling low, deflated or down for an extended period of time then it could be a sign of depression, which could have a serious impact on your life.

People often experience a variety of different symptoms, which can include:

Prolonged feeling of being low, sad, angry or irritable
Low self esteem
Low energy or motivation
Reluctance to take action
Thoughts of self-harm or suicide
Unexplainable physical aches and pains
Losing interest in items and activities that you used to enjoy
Sleeping less or sleeping more and having an overwhelming feeling of tiredness
A change in appetite, eating less or eating more

There are many sources you can turn to for help with depression. Further information can be found on the third-party websites listed at the bottom of this page, alternatively you could reach out to your GP.

If you think you are affected by depression, please feel free to inform us. With this knowledge, our staff will endeavour to be more understanding and accommodating to your specific needs.

For help or further information on mental health please visit