HSBC UK Business Banking app

Securely send payments to new and existing payees.

Securely transfer money between your accounts.

This is the digital version of your physical Security Device. You can use it anywhere, anytime on your phone to generate codes for logging on, making payments and authorising changes on Business Internet Banking.

Get instant answers to common banking queries 24/7 from the Chat Assistant.

If the assistant can’t help, your message will be passed to one of our agents, who’ll reply as soon as they’re free during contact centre hours.

If you've enabled notifications, you'll be alerted when we reply so there’s no need to wait.

• View PIN
• Block or unblock a card*
• Report a card lost or stolen*
• Replace a damaged card*

*These features are only available for Primary Users

View your Business card PINs instantly.

View and download your sterling current and savings account statements from the last 6 years in pdf format.

Deposit any number of cheques daily via the app, up to a maximum of £2,500. Individual cheques can’t exceed £500. Find out more here.

View your account balances, next working day transactions and recent transactions

View and cancel Standing Orders and Direct Debits

View and update your business contact details. The feature is available for primary users only.

Register and manage the HSBC UK Business Banking app on up to 3 of your own devices.

Log on to your Apple® device with Touch ID or Face ID*

*Touch ID is available to use when the HSBC UK Business Banking app is installed on iPhone 5 or above. Face ID is available on iPhone X or above. Facial recognition login is available for Apple users only.

Log on to your Android® device with Fingerprint ID

Is there a charge to use the HSBC UK Business Banking app?

No, HSBC does not charge for this service. However, you may be charged by your mobile network provider if you use mobile data to access the app - please check your payment plan for more details.

Can I use the HSBC UK Business Banking app abroad?

Yes, however, we recommend that you don’t use the HSBC UK Business Banking app abroad.

Is the HSBC UK Business Banking app secure?

Using the HSBC UK Business Banking app has the same level of security as logging on to Business Internet Banking at www.business.hsbc.co.uk. However, you still need to take reasonable precautions to prevent fraudulent use of your security details.

We strongly recommend you always log off after you've finished using the app. In case you forget, you'll be logged off automatically after 5 minutes of inactivity.

What is my username?

Your username is the unique name you created when you registered for Business Internet Banking. This can be a mixture of letters and numbers. You can change your username by logging on to Business Internet banking.

If you’re not already registered, you can register online. If you’ve forgotten your username, you can reset your security information by visiting the log on page or by calling us on 0345 602 2014. Lines are open 8am-8pm Mon-Fri (excluding Bank Holidays) 8am-2pm Sat.

Further information on resetting any of your log on details for the HSBC UK Business Banking app or Business Internet Banking can be found by visiting our Digital banking help tool.

Can I save my username?

Your username will automatically save when you first log on to the HSBC UK Business Banking app.

Once saved, if you want to log on with a different username you’ll need to uninstall and reinstall the app.

What is my password?

Your password is the same password that you use to log on to Business Internet Banking. Your password is not case sensitive. If you've forgotten your password, you'll need to reset it by visiting the log on page.

What is my passcode?

Your passcode is a 6-digit code that you’ve created on the HSBC UK Business Banking app when you first set it up. You can use your passcode to log on, generate codes on your Digital Security Device, authorise payments and confirm changes.

To reset your passcode, open up the HSBC UK Business Banking app and select ‘Forgotten your passcode’ from the Help menu.

Can I access Business Internet Banking without a physical Security Device?

If you’ve downloaded and set up the HSBC UK Business Banking app, you can log on, make payments and confirm changes on Business Internet Banking without your physical Security Device.

Simply go to the log on screen of your app, tap on ‘Digital Security Device’ at the bottom of the screen and follow onscreen instructions on Business Internet Banking for the type of code to generate.

Can I use my passcode on multiple devices?

No, you can only use one device at a time.

Note: For more FAQ's about logging on, visit the Help Centre

How do I reset my log on details?

If you need to reset any of your log on details for the HSBC UK Business Banking app or Business Internet Banking, visit our Digital banking help tool.

Can I download statements?

You can view and download sterling current or savings account statements in pdf format on the app.

For credit card or currency account statements, you’ll need to download them by logging onto Business Internet Banking.

Who can I make payments to?

You can use the app to make transfers between your HSBC accounts and to make payments to new and existing payees. Also, If you need to pay a bill or organisation, select pay a new payee and use the search function to choose from our standard list. This includes most credit cards, utility suppliers and HM Revenue and Customs.

Can I cancel or amend a payment?

You can cancel standing orders and direct debits using the app. To amend future-dated payments up to 11.45pm the day before we're due to send the payment, please log on to Business Internet Banking or call Business Telephone Banking.

You can view a more comprehensive list of FAQ's here in the Help Centre

How can I confirm my cheque was deposited?

Log on to Business Banking and you should see the transaction under the “New activity / history” section. Deposits made before 10pm will be processed the next business day. Deposits made after that time or on a non-business day will be processed 48 hours later. Learn more.

Who can view and update business contact details?

Only Primary users can view and update business contact details.

Can I notify you in advance for a change of address through the app?

You wont be able to provide a new future dated address and any updates through the mobile app will be processed instantly.

What contact details can I update?

You will be able to update the following details for your business:

• UK Business address (this includes the registered address, trading address and correspondence address)
• Business email
• Business phone numbers