What is my username?
Your username is the unique name you created when you registered for Business Internet Banking. This can be a mixture of letters and numbers. You can change your username by logging on to Business Internet banking.
If you’re not already registered, you can register online. If you’ve forgotten your username, you can reset your security information by visiting the log on page or by calling us on 0345 602 2014. Lines are open 8am-8pm Mon-Fri (excluding Bank Holidays) 8am-2pm Sat.
Further information on resetting any of your log on details for the HSBC UK Business Banking app or Business Internet Banking can be found by visiting our Digital banking help tool.
Can I save my username?
Your username will automatically save when you first log on to the HSBC UK Business Banking app.
Once saved, if you want to log on with a different username you’ll need to uninstall and reinstall the app.
What is my password?
Your password is the same password that you use to log on to Business Internet Banking. Your password is not case sensitive. If you've forgotten your password, you'll need to reset it by visiting the log on page.
What is my passcode?
Your passcode is a 6-digit code that you’ve created on the HSBC UK Business Banking app when you first set it up. You can use your passcode to log on, generate codes on your Digital Security Device, authorise payments and confirm changes.
To reset your passcode, open up the HSBC UK Business Banking app and select ‘Forgotten your passcode’ from the Help menu.
Can I access Business Internet Banking without a physical Security Device?
If you’ve downloaded and set up the HSBC UK Business Banking app, you can log on, make payments and confirm changes on Business Internet Banking without your physical Security Device.
Simply go to the log on screen of your app, tap on ‘Digital Security Device’ at the bottom of the screen and follow onscreen instructions on Business Internet Banking for the type of code to generate.
Can I use my passcode on multiple devices?
No, you can only use one device at a time.
Note: For more FAQ's about logging on, visit the Help Centre
How do I reset my log on details?
If you need to reset any of your log on details for the HSBC UK Business Banking app or Business Internet Banking, visit our Digital banking help tool.