Protecting Your Business
Gallagher Business Insurance
Business Insurance
Protect what keeps your business moving with cover for unexpected events like property damage, theft, liability claims and business interruption—helping you recover quickly and keep trading if the worst happens.
Allianz Trade
Trade Credit Insurance
Protect your business from bad debt and unpaid invoices resulting from your customers becoming insolvent, not paying on time or political actions resulting in non-payment in export markets.
International Trade
Access a range of solutions to help you trade with confidence
International Business Guarantees
When you’re trading internationally with or without established relationships, our guarantees reduce trade risks by giving you and your supplier greater security
Import Letters of Credit
If you import goods, protect both yourself and your supplier with an Import Letter of Credit, a secure payment method for settling international trade transactions.
Export Letters of Credit
If you export goods, you can trade securely in the knowledge that you will receive payment - as long as you present documentation that satisfies the pre-agreed conditions.
Export Collections
Export Collections are a trusted and reliable method of getting paid for your exports, providing more security than dealing directly with your buyer.
Import Collections
If you're looking for a secure and cost-effective way to trade with confidence, Import collections let you pay your supplier after your goods have been shipped.
Import Collections
If you're looking for a secure and cost-effective way to trade with confidence, Import collections let you pay your supplier after your goods have been shipped.
Important information
Who regulates us?
The Financial Conduct Authority is the independent watchdog that regulates financial services, including insurance. We are authorised by the Prudential Regulatory Authority and regulated by the Prudential Regulatory Authority and the Financial Conduct Authority as an insurance intermediary.
We are registered on the Financial Services Register as: HSBC UK Bank Plc under registration no. 765112
You can check this on the Financial Services Register by visiting the Financial Conduct Authority website: register.fca.org.uk
Whose products do we promote and who will we introduce you to?
HSBC UK Bank plc, 1 Centenary Square, Birmingham, B1 1HQ, United Kingdom, 9928412 acts as an introducer to Allianz Trade. Under this arrangement HSBC UK can provide no advice, make any recommendations, or provide any guidance as to the stability of any product or service that may subsequently be provided by one of the third-party insurance partners as a result of any HSBC UK introduction. If you take out an insurance contract as a result of our introduction, we will receive payment from the partner, which will be either a percentage of the premium or of any fee that you pay.
For certain commercial insurance products, HSBC UK Bank Plc (“HSBC UK”) acts as insurance intermediary and promotes, and markets insurance products arranged by Arthur J Gallagher (“AJG”) and we introduce customers to AJG. Under these arrangements, HSBC UK provides no advice, makes any recommendations or provides any guidance as to the suitability of any insurance product or service that may subsequently be provided by AJG as a result of any promotion or marketing of an insurance product or any HSBC UK introduction.
What will you have to pay us?
No fee is charged by HSBC UK for promoting and marketing the commercial insurance products and introducing you to AJG. HSBC UK receives a commission from AJG in relation to any commercial insurance policy they arrange, which means that a percentage of the premium or of any fee that you pay is given to us.
What to do if you have a complaint about our services
Every effort is made to ensure that high standards are maintained. However, if you need to bring any matter to HSBC UK’s attention related to our promotion and marketing of commercial insurance products arranged by AJG, Allianz Trade or your introduction by HSBC UK to AJG or Allianz Trade, please:
Write to:
Customer Service Centre, BX8 1HB
Telephone: 03457 606060 (Lines are open Monday to Friday, 8am to 8pm and Saturday, 8am to 2pm (subject to change over certain periods). Calls may be monitored or recorded for quality and training purposes.)
Email: If you’re an existing customer and use ‘Business Internet Banking’ then the quickest and most secure way is to use the ‘Contact and Support/Secure Messages’ area to send us an email, once you have logged on. If you don’t currently use our Business Internet Banking service or don’t bank with HSBC then you can complete our online form.
If your complaint is related to AJG or the service you received from AJG then please get in touch;
in writing: Complaints Team, Spectrum Building, 55 Blythswood Street, Glasgow G2 7AT
by telephone: 0141 285 3539
by email: commercialcomplaintsUK@ajg.com
If your complaint is related to Allianz Trade or the service you received from Allianz Trade then please get in touch;
by telephone: 0207 031 0181 (Lines are open Monday to Friday, 9am to 5pm (excluding UK bank holidays). Calls may be recorded and monitored.)
by email: customerline@allianz-trade.com
To help continually improve service, and in the interests of security, your communications may be monitored and/or recorded. Following the complaints procedure does not affect your right to take legal action.
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (“FOS”). Further information is available by contacting them on 0800 023 4567 or by visiting their website on: financial-ombudsman.org.uk
Allianz Trade is the trademark used to designate a range of services provided by Euler Hermes.
Euler Hermes UK and Euler Hermes Ireland are branches of Euler Hermes SA (NV), trading as Allianz Trade, Avenue des Arts 56, 1000 Brussels, Belgium. Company no. 0403.248.596 RPM Brussels. Insurance firm, registered under code 418.
Euler Hermes UK is a branch registered in England and Wales with no. BR015404, registered branch address 1 Canada Square, London E14 5DX. Authorised and regulated by the National Bank of Belgium and the Belgian Financial Services and Markets Authority. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.
Euler Hermes Ireland is a branch registered in Ireland with no. 906694, registered branch address Allianz House, Elmpark, Merrion Road, Dublin 4. Euler Hermes SA (NV), trading as Allianz Trade and Euler Hermes Ireland, is authorised by the National Bank of Belgium and the Belgian Financial Services and Markets Authority in Belgium and is regulated by the Central Bank of Ireland for conduct of business rules.
Policies are sold, administered and underwritten by EHUK/EHI depending on jurisdiction of the policyholder.
Arthur J. Gallagher Insurance Brokers Limited. Arthur J. Gallagher Insurance Brokers Limited, registered office: Spectrum Building, 55 Blythswood Street, Glasgow, G2 7AT. Registered in Scotland. Company Number: SC108909. Authorised and regulated by the Financial Conduct Authority (Firm Reference Number: 311786).