Business Mobile Banking

What is – the HSBC UK Business Banking app?

The HSBC UK Business Banking app is our new mobile banking app. You’ll need to be registered for HSBC's Business Internet Banking in order to use the HSBC UK Business Banking app. It's available through the App store for Apple devices and through Google Play for Android devices⁴.

If you're not already registered for Business Internet Banking, you can register online, in an HSBC branch or by calling us on 0345 602 2014.

Is the HSBC UK Business Banking app secure?
Using the HSBC UK Business Banking app has the same level of security as logging on to Business Internet Banking at www.business.hsbc.co.uk. However, you still need to take reasonable precautions to prevent fraudulent use of your security details. We strongly recommend that you always log off after you've finished using the app. In case you forget, you'll be logged off automatically after 10 minutes of inactivity.

How do I get started?

Simply visit the App Store or Google Play and search for HSBC UK Business Banking to download the app to your device. You can then log on immediately using the same details and the Security Device that you use to log on to HSBC Business Internet Banking.

Is there a charge to use business mobile banking?
No, HSBC does not charge for this service. However, you may be charged by your mobile network provider if you use mobile data to access the app - please check your payment plan for more details.

Can I use business mobile banking abroad?
Yes, we recommend that you don't use the HSBC Business Mobile app abroad. If you do, please make sure that it's permitted by local law and remember your network provider may charge you for data roaming.

What is my username?

Your username is the unique name you created when you registered for Business Internet Banking. This can be a mixture of letters and numbers. You can change your username by logging on to Business Internet Banking.

If you're not already registered, you can register online. If you've forgotten your username, you can reset your security information by visiting the log on page or by calling us on 03457 60 60 60. We’re open Monday to Friday, 8:00am to 8:00pm and Saturday, 8:00am to 2:00pm.

Can I save my username?

Your username will automatically save when you first log on to the HSBC UK Business Banking app.

Once saved, if you want to log on with a different username, you’ll need to uninstall and reinstall the app.

What is my password?

Your password is the same password that you use to log on to Business Internet Banking. Your password is not case sensitive.

If you've forgotten your password, you'll need to reset it by visiting the log-on page.

What is my passcode?

Your passcode is a 6-digit code that you create on the HSBC UK Business Banking app when you first log on. You can use your passcode to log on and authorise payments. In addition, primary users can also make changes to business contact details using the passcode.

To reset your passcode, open up the HSBC UK Business Banking app and select ‘Forgotten your passcode’ from the Help menu.

Can I access Business Internet Banking with my passcode?

No, your passcode is for use with the HSBC UK Business Banking app.

To log on to Business Internet Banking, you'll need your username, password and Security Device. In the future, you’ll be able to generate a one time code from your mobile device to access Business Internet Banking.

Can I log on to HSBC UK Business Banking app on multiple devices?
You can register up to 3 devices to use the app with. However between the app and Business Internet Banking you can only log into one device at a time.

Can I change my log on details using HSBC UK Business Banking app?
You can reset your passcode using ‘Forgotten your passcode’ option from the Help menu on the log on screen.

To change your username or password you’ll need to use Business Internet Banking.

Can I exit the session just by closing the app?
Your session will be timed out after 5 minutes of inactivity when you'll be logged off automatically. However, for added security, we strongly recommended you click the 'Logout' button when you've finished using the app.

What does my balance show?
Your Business Bank Account balance shows the amount of cleared funds you have in your account. It may not include transactions that are still being processed and so may be subject to change as transactions may be debited and credited to your account throughout the working day.

Your Business Credit Card balance shows the balance from close of business on the previous working day.

What does my available balance show?
Your available balance shows the amount of cleared funds in your account plus the unused part of any formal overdraft limit you have in place. This is why your available balance may differ from your actual balance.

Can I view my transactions?
Yes, you can view transactions history for up to 12 months for your GBP accounts, if you need to view transactions further back you’ll be able to view and download your earlier statements. For the last 30 days for any Credit Card or Foreign currency accounts. We encourage you to check your transaction history regularly.

Can I view information about my account?
Yes, your sort code and account number will feature on your accounts page next to the account name and your balances. To view account transaction information, tap on an account from your home screen which will take you to the account detail screen.

Can I download statements?
Yes, you’re able to download sterling current and savings account statements as PDF’s for up to the last 6 years here in the app. If you need to download a credit card statement or account statements in a different format, you’ll need to log into Business Internet Banking.

Can I view my balances and recent transactions of accounts held with other UK banks?
Yes, you can view the balances and recent transactions for an external UK business or personal account that you’ve connected. You’ll need to select the ‘Accounts’ tab, scroll down and select ‘Connected Accounts’³ to view the balances of the connected accounts. To view the recent transactions of an external UK account, just select the account. This feature requires a separate sign-up.

Who can I make payments to?

You can use the app to make transfers between your HSBC accounts and to make payments to new, existing and major beneficiaries.

Can I cancel or amend a payment?

You can cancel standing orders and direct debits using the app. To amend future-dated payments up to 11:45pm the day before we're due to send the payment, please log on to Business Internet Banking or call Business Telephone Banking.

When making a payment, what does 'reference' mean?

Some organisations request that you include a reference when sending them a payment so they can attribute the payment to you. This wording will appear on both your statement and theirs. If you're unsure what reference to use, you should contact the organisation you are sending the payment to. If you want to amend the reference for an existing beneficiary, you can do so using the app.

Can I make international payments?

You can’t make an international payment directly from the app. To make an international payment you need to use Business Internet Banking.

Can I change my payment limits?

No, you're unable to change your payment limits using the app. Your Business Internet Banking primary user can set the payment limits and view the limits of secondary users by logging on to Business Internet banking.

Can I top-up my HSBC Business Current Account from an external account?

Yes, you can now top-up your HSBC Business Current Account from an external UK³ bank account within Business Internet Banking and the HSBC UK Business Banking app. This feature requires a separate sign-up.

You can deposit any number of cheques daily via the app up to a maximum of 5000 GBP. Individually, you cannot deposit any cheque exceeding 2000 GBP.

Once you’ve scanned and deposited a cheque, you can check the transaction by logging on to Business Internet Banking website and going to - New Activity History.

Cheques deposited before 10pm will be processed the next working day. Anything paid in after this time or during a non-working day will be processed in 2 working days.

You will be charged for each cheque you deposit with us under the terms you agreed with us.

Q: How much can I deposit each day?
A: You can deposit any number of cheques up to a maximum of 5000 GBP. Individually, you cannot deposit any cheque exceeding 2000 GBP.

Q: How many cheques can I deposit each day?
A: There's no daily limit on the number of cheques you can deposit but they can’t exceed 5000 GBP in any 24 hour period.

Q: Are there any limits on depositing cheques?
A: Cheques can only be deposited in GBP. You can’t deposit international or travellers cheques.

Q: How long will it take for my cheque to clear?
A: Deposits made before 10pm will be processed the next working day. Cheques scanned and deposited after that time, or on a non-working day, will be processed in 2 working days.

Q: How long should I keep my cheque for after I have deposited it?
A: Please retain the cheque until the funds have cleared in your account.

Q: Will I be charged for this cheque deposit?
A: For cheques deposited using your HSBC UK Business Banking app, you’ll be charged 50p per cheque if you’re using a Small Business Banking or Business Banking Current Account, or 40p if you have a Charitable Bank Account. You won’t be charged a branch credit charge.

If you’re on any other tariff, you’ll be charged your normal cheque collection fee.

For cheques deposited in a branch, paying in machine or Post Office branch, you'll also be charged for each cheque in accordance with your account type. For more detail see our Business Price List (PDF, 272KB).

The service remains free if you’re in your free banking period.

Q: How will I find out if there are any problems with my deposit?
A: We will contact you if there are any issues with your deposit.

Q: I have scanned and submitted the Cheque, where do I find its evidence for submission?
A: You can check the transaction by logging on to Business Internet Banking and going to New Activity History.

View and update your business contact details.

Who can view and update business contact details?

Only Primary users can view and update business contact details.

Can I notify you in advance for a change of address through the app?

You wont be able to provide a new future dated address and any updates through the mobile app will be processed instantly.

What contact details can I update?

You will be able to update the following details for your business:

• UK Business address (this includes the registered address, trading address and correspondence address)
• Business email
• Business phone numbers

If you're the Primary User, you can change your payment limits online. Simply log on to Business Internet Banking, select the relevant business and go to:

Manage business > Daily payment limits

For queries about Business Internet Banking, please call:

03457 60 60 60

Lines are open 8am to 8pm Monday to Friday and 8am to 2pm on Saturday

If you're overseas, please call:

+44 1226 260 878

Lines are open 8am to 8pm Monday to Friday and 8am to 2pm on Saturday