I've received a suspicious email
Stop everything. Don't click on any links or open any attachments. Instead, just forward the email to email@example.com and we'll investigate it.
I don't recognise a payment
Don't wait. Call us immediately on 0345 602 2014 or +44 1792 496 941 if you're overseas. If you think someone's got hold of your HSBC online security details, we'll investigate and change your security number so you can relax.
My card is missing or stolen
Due to the potentially urgent nature of this request, please telephone us immediately to advise us of any cards that you wish to be cancelled.
- To report a lost or stolen card, please call 03456 007 010 or +44 1442 422 929 if you're overseas.
- To cancel a card, request a PIN or request PIN re-advice, please call 03456 023 100 or +44 1702 394 394 if you're overseas.
Lines are always open: 24 hours a day, 365 days a year.