What is my username?
Your username is the unique name you created when you registered for online banking. This can be a mixture of letters and numbers. You can change your username by logging on to Business Internet banking.
If you're not already registered, you can register online, in an HSBC branch or by calling us on 0345 602 2014. If you've forgotten your username, you can reset your security information by visiting the log-on page or by calling us on 0345 602 2014.
Can I save my username?
Yes, you can select 'Remember my username' from the app's log-on screen. Your username will then be encrypted and stored securely within your HSBC UK Business Banking app.
To remove your stored username, simply unselect the 'Remember my username' tick box on the log-on screen and click 'Continue'.
What is my password?
Your password is the same password that you use to log on to Business Internet Banking. Your password is not case sensitive.
If you've forgotten your password, you'll need to reset it by visiting the log-on page.
What is an access code?
An access code allows you to log on to the HSBC UK Business Banking app without having to use your security device. This makes it even easier to do your banking on the move. To set up your unique access code, simply log on to Business Internet Banking and select 'Set up access code' on the welcome screen.
Once you've set up your access code, you can use it immediately and you'll no longer need your security device to log on to the app. To reset your access code, please log on to Business Internet Banking and go to the ‘Edit my details’ section.
Can I access Business Internet Banking with my access code?
No, your access code is just for logging on to the mobile banking app. If you want to log on to Business Internet Banking, you'll need to generate a code on your security device.
Can I use my access code on multiple devices?
Yes, you can use your access code along with your other log-on details on any devices that have the HSBC UK Business Banking app. If the device is not yours or if it's shared, we recommend that you don't select the 'Remember my username' tick box. You may be responsible for unauthorised transactions made from your accounts if you have not kept your security details safe.
Can I change my log-on details using HSBC UK Business Banking app?
No, the only way you can change your log-on details is by logging on to Business Internet Banking and going to the ’Edit my details’ section.
Can I exit the session just by closing the app?
Your session will be timed out after 10 minutes of inactivity when you'll be logged off automatically. However, for added security we strongly recommended that you click the 'Logout' button when you've finished using the app.