Business Mobile Banking

If you've registered to use Business Internet Banking, our HSBC UK Business Banking app makes it even easier to manage your business accounts on the move.

Download the HSBC UK Business Banking app and you can:

  1. 01

    Log on securely without the need for the additional security device

  2. 02

    View balances for all your accounts

  3. 03

    Scan and Deposit cheques

  4. 04

    Pay new and existing beneficiaries*

  5. 05

    View your recent transactions

  6. 06

    View next working day transactions

  7. 07

    Make transfers between your accounts

  8. 08

    View and cancel Standing Orders and Direct Debits

For all other online services, you will need to log on to Business Internet Banking

Please note: You need to be registered for Business Internet Banking to use HSBC Business Mobile. If you're not already registered, you can register online, in an HSBC branch or by calling us on 0345 602 2014. Open 8am to 10pm, Monday to Sunday.

About the app

What is – the HSBC UK Business Banking app?
the HSBC UK Business Banking app is our new mobile banking app. You will need to be registered for HSBC's Business Internet Banking in order to use the HSBC UK Business Banking app. It's available through the App store for Apple devices and through Google Play for Android devices1.

Is the HSBC UK Business Banking app secure?
Using the HSBC UK Business Banking app has the same level of security as logging on to Business Internet Banking at www.business.hsbc.co.uk. However, you still need to take reasonable precautions to prevent fraudulent use of your security details. We strongly recommend that you always log off after you've finished using the app. In case you forget, you'll be logged off automatically after 10 minutes of inactivity.

How do I get started?
You will need to log on to Business Internet Banking first to set up an access code that will allow you to log on to the app without a security device. You'll find 'Set up access code' on your online banking welcome screen.

Then simply visit the App Store or Google Play and search for HSBC UK Business Banking to download the app to your device. You can then log on immediately using the same details and the security device that you use to log on to HSBC Business Internet Banking.

Is there a charge to use business mobile banking?
No, HSBC does not charge for this service. However, you may be charged by your mobile network provider if you use mobile data to access the app - please check your payment plan for more details.

Can I use business mobile banking abroad?
Yes, we recommend that you don't use the HSBC Business Mobile app abroad. If you do, please make sure that it's permitted by local law and remember your network provider may charge you for data roaming.

Logging on

What is my username?
Your username is the unique name you created when you registered for online banking. This can be a mixture of letters and numbers. You can change your username by logging on to Business Internet banking.

If you're not already registered, you can register online, in an HSBC branch or by calling us on 0345 602 2014. If you've forgotten your username, you can reset your security information by visiting the log-on page or by calling us on 0345 602 2014.

Can I save my username?
Yes, you can select 'Remember my username' from the app's log-on screen. Your username will then be encrypted and stored securely within your HSBC UK Business Banking app.

To remove your stored username, simply unselect the 'Remember my username' tick box on the log-on screen and click 'Continue'.

What is my password?
Your password is the same password that you use to log on to Business Internet Banking. Your password is not case sensitive.

If you've forgotten your password, you'll need to reset it by visiting the log-on page.

What is an access code?
An access code allows you to log on to the HSBC UK Business Banking app without having to use your security device. This makes it even easier to do your banking on the move. To set up your unique access code, simply log on to Business Internet Banking and select 'Set up access code' on the welcome screen.

Once you've set up your access code, you can use it immediately and you'll no longer need your security device to log on to the app. To reset your access code, please log on to Business Internet Banking and go to the ‘Edit my details’ section.

Can I access Business Internet Banking with my access code?
No, your access code is just for logging on to the mobile banking app. If you want to log on to Business Internet Banking, you'll need to generate a code on your security device.

Can I use my access code on multiple devices?
Yes, you can use your access code along with your other log-on details on any devices that have the HSBC UK Business Banking app. If the device is not yours or if it's shared, we recommend that you don't select the 'Remember my username' tick box. You may be responsible for unauthorised transactions made from your accounts if you have not kept your security details safe.

Can I change my log-on details using HSBC UK Business Banking app?
No, the only way you can change your log-on details is by logging on to Business Internet Banking and going to the ‘’Edit my details’’ section.

Can I exit the session just by closing the app?
Your session will be timed out after 10 minutes of inactivity when you'll be logged off automatically. However, for added security we strongly recommended that you click the 'Logout' button when you've finished using the app.

Accounts

What does my balance show?
Your Business Bank Account balance shows the amount of cleared funds you have in your account. It may not include transactions that are still being processed and so may be subject to change as transactions may be debited and credited to your account throughout the working day.

Your Business Credit Card balance shows the balance from close of business on the previous working day.

What does my available balance show?
Your available balance shows the amount of cleared funds in your account plus the unused part of any formal overdraft limit you have in place. This is why your available balance may differ from your actual balance.

Can I view my transactions?
Yes, you can view transactions history for up to 12 months for your GBP accounts, and for the last 30 days for any Credit Card or Foreign currency accounts. We encourage you to check your transaction history regularly.

Can I view information about my account?
Yes, your sort code and account number will feature on your accounts page next to the account name and your balances. To view account transaction information, tap on an account from your home screen which will take you to the account detail screen.

Can I download statements?
No, unfortunately you're unable to download statements via the app. To download statements, please log on to Business Internet Banking.

Payments

Who can I make payments to?
You can use the app to make transfers between your HSBC accounts and to make payments to new, existing and major beneficiaries.

Can I cancel or amend a payment?
You can cancel standing orders and direct debits using the app. To amend future-dated payments up to 11:45pm the day before we're due to send the payment, please log on to Business Internet Banking or call Business Telephone Banking.

When making a payment, what does 'reference' mean?
Some organisations request that you include a reference when sending them a payment so they can attribute the payment to you. This wording will appear on both your statement and theirs. If you're unsure what reference to use, contact the organisation you are sending the payment to.
If you want to amend the reference for an existing beneficiary, you can do so using the app (with the exception of credit card beneficiaries, which you can only do via Business Internet Banking).

Can I make international payments?
No, you're currently unable to make international payments via the app. To make an international payment, please log on to Business Internet Banking.

Can I change my payment limits?
No, you're unable to change your payment limits using the app. Your Business Internet Banking primary user can set the payment limits and view the limits of secondary users by logging on to Business Internet banking.

 

*Depending on a number of external factors (such as device make and model and individual device settings), a very small number of customers may encounter issues making payments on the mobile app. If you experience any issues, we recommend making the payment using Business Internet Banking. If you'd like to report the issue you can contact us and we may be able to help you resolve it.

Scan and Deposit cheques

You can deposit any number of cheques daily via the app up to a maximum of 2500 GBP. Individually, you cannot deposit any cheque exceeding 500 GBP.

Once you’ve scanned and deposited a cheque, you can check the transaction by logging on to Business Internet Banking website and going to - New Activity History.

Cheques deposited before 10pm will be processed the next working day. Anything paid in after this time or during a non-working day will be processed in 2 working days.

You will be charged for each cheque you deposit with us under the terms you agreed with us.

Q: How much can I deposit each day?
A: You can deposit any number of cheques up to a maximum of 2500 GBP. Individually, you cannot deposit any cheque exceeding 500 GBP.

Q: How many cheques can I deposit each day?
A: There's no daily limit on the number of cheques you can deposit but they can’t exceed 2500 GBP in any 24 hour period.

Q: Are there any limits on depositing cheques?
A: Cheques can only be deposited in GBP. You can’t deposit international or travellers cheques.

Q: How long will it take for my cheque to clear?
A: Deposits made before 10pm will be processed the next working day. Cheques scanned and deposited after that time, or on a non-working day, will be processed in 2 working days.

Q: How long should I keep my cheque for after I have deposited it?
A: Please retain the cheque until the funds have cleared in your account.

Q: Will I be charged for this cheque deposit?
A: For cheques deposited using your HSBC UK Business Banking app, you’ll be charged 40p per cheque if you’re on our Small Business Tariff, or 50p if you’re on our Electronic Banking Tariff. You won’t be charged a branch credit charge.

If you’re on any other tariff, you’ll be charged your normal cheque collection fee.

For cheques deposited in a branch, paying in machine or Post Office branch, you'll also be charged for each cheque in accordance with your agreed tariff. For more detail see our Business Price List.

The service remains free if you’re in your free banking or fixed price period, or have a Community Account or Schools and Colleges Account.

Q: How will I find out if there are any problems with my deposit?
A: We will contact you if there are any issues with your deposit.

Q: I have scanned and submitted the Cheque, where do I find its evidence for submission?
A: You can check the transaction by logging on to Business Internet Banking and going to New Activity History.

Update business contact details

View and update your business contact details.

Who can view and update business contact details?

Only Primary users can view and update business contact details.

Can I notify you in advance for a change of address through the app?

You wont be able to provide a new future dated address and any updates through the mobile app will be processed instantly.

What contact details can I update?

You will be able to update the following details for your business:

  • UK Business address (this includes the registered address, trading address and correspondence address)
  • Business email
  • Business phone numbers

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    Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Activate online

  • Apply for Business Internet Banking
  • Apply for Business Internet Banking

    Register using our online form

    Please fill in this online form, download and print a copy, then sign and return it via freepost to authorise your request.

    Launch the form

    Or call us to request an application pack

    0345 602 2014

    Lines are open from 8am to 10pm, Monday to Sunday

    Textphone: 0345 712 5563

    Need to change your limit for Business Internet Banking?

    Simply fill in this online form, download and print a copy, then sign and return it via freepost to authorise your request.

    Launch the form

Call the helpdesk

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