Using Business Internet Banking

From viewing your latest transactions to transferring money between your HSBC accounts, here's an overview of the wide range of services you can access online. You'll also find answers to our customers' most frequently asked questions.

  1. 01

    Check all activity on your business accounts

  2. 02

    See all transactions since your last statement date

  3. 03

    View, download and print statements

  4. 04

    Transfer money between your HSBC accounts

  5. 05

    Set an overall daily payment limit

  6. 06

    Make bill payments, and view or cancel pending bill payments

  7. 07

    Create, view, amend or cancel standing orders

  8. 08

    View or cancel Direct Debits

  9. 09

    Create, amend or delete a Secondary User

Additional features of Business Internet Banking

  • Choose Faster Payments service to clear funds in two hours
  • Choose CHAPS Payments for urgent single sterling payments
  • Choose International Payments to send funds abroad or currency within the UK
  • Choose BACS Payments to make regular UK sterling payments in bulk
  • View or cancel any pending BACS payments
  • Cancel cheques, order new cheque books or request a copy of a presented cheque

For more detail about any of these services, see our managing the service guide.

Making online payments using Business Internet Banking

How many Domestic payees can I store on the system?
You can store an unlimited number of Domestic payees, which cover Bill, BACS and CHAPS payments.

How far in advance can I create a Bill/BACS payment?
You can create a batch of BACS payments or an individual Bill Payment up to 45 days in advance.

How do I check if I have created a post -dated Bill/BACS payment?
Click on 'Pending Payments', select the appropriate account and any pending payments will be displayed.

How can I delete / edit a Domestic payee?
Domestic payees can be deleted or edited within the 'Manage payees' function. Simply select the relevant payee to see their details page and select 'Delete' or 'Edit' as appropriate.
It is not possible to amend the sort code and account number of an existing Bill Payment beneficiary. If these are incorrect you will need to delete those details (following the instructions above) and set up a new Bill Payment beneficiary by selecting the 'Pay new Beneficiary' option within the Bill Payments function. You will be asked to authorise the creation of any new payment beneficiary by generating an authorisation code on your Security Device. Full onscreen instructions will be available.

You can however, amend the reference of an existing Bill Payment beneficiary.

Can I cancel a payment I have already input?
Yes you can, in the following circumstances:

  • you have created a Bill Payment that has not yet debited your account.
  • you have created a BACS batch that has not entered the payment cycle. The payment enters the payment cycle on Day 1 and debits your account and credits the beneficiary on Day 3. For example, if you create a payment on Monday to credit the beneficiary on Friday, the payment enters the cycle on Wednesday. Therefore you will need to cancel the batch on or before the Tuesday.

Why can't I make a same -day BACS payment?
BACS payments are subject to the standard BACS cycle and as such the earliest you can set up a payment to be debited / credited is two working days after input (three working days if the BACS payment is created on a non-working day).

Why can't I make a CHAPS/Priority Payment out of working hours?
CHAPS/Priority Payment systems are open from 8am to 5.10pm, Monday to Friday, excluding public holidays.

I made a payment that has not debited my account, what do I need to do?
If you are a Secondary User and the payment exceeded your single payment limit, it may be that the Primary User or Secondary User with the 'Authorise' permission and a high enough single payment limit to authorise the payment did not authorise the payment.

If you are the Primary User, or a Secondary User and you are sure that the payment was within your limit, call the Business Internet Banking helpdesk and we will look into this for you.

How do I check the payees in a batch of BACS payments that has not debited my account yet?

Simply click on 'Pending Payments' from the left hand menu. Any payments not yet debited will be displayed and you will be able to view the payees in each batch. Please note that if you are a Secondary User and the batch is over your personal limit then only an individual with a high enough limit to view the batch can do so.

How do I check the payees in a batch of BACS payments that have already debited my account?

A complete record of all payments that have debited your account in the last 12 months can be viewed in your 'Activity history' in the 'Manage users' section. Use the 'Type of Activity' drop-down to specify 'Payments - BACS'.
For payments older than this please call the Business Internet Banking helpdesk and we will look into this for you.

Can I add a new beneficiary when I am in the middle of creating a BACS payment batch?
Yes, you can add new payees within any of the Domestic payment journeys. When creating a BACS payment batch, simply click 'Add a new payee' while selecting your other payees. You can add multiple new payees until your batch total is 25 payees.

Once authorised, you can return to the BACS payment journey and your newly added payees will be selected as part of your batch.

Once authorised, the new beneficiary will appear at the bottom of the BACS Beneficiary List and will be available for selection within the BACS payment batch.

What are the cut -off times for payments?
You can input BACS payments up to 6.45pm and Bill Payments up to 7.45pm (for payments to other banked customers). There's no cut-off time for Bill Payments made to other HSBC accounts.

Where can I find the relevant IBAN details to make an International Payment?
You can usually see the IBAN details on a bank statement. We strongly recommend that you confirm all of the payment details with the beneficiary before attempting to make a payment.

Why do I need to authorise the set-up of new payment beneficiaries?
We take the issue of security very seriously. If you create a new payee, or amend the account details of an existing payee, you will be asked to authorise this by generating an authorisation code on your security device. Full on-screen instructions will be available.

What happens if I send a payment to the wrong person or organisation?
When you are creating a new payee, there are a number of checks in place to help ensure you are paying the correct person or organisation.

We will check the sort code and account number for validity and we will also confirm, if possible, that the account details you provided match the name on the account. However, please always double check the details you have entered, as well as confirming the request for the payment is genuine.

If you make an immediate payment to the wrong person or organisation, please contact us as soon as possible and we will try to assist you to recover the money by contacting the receiving bank.

Future dated payments can be cancelled before they are made from the 'Pending payments' list.

What happens if I input the wrong sort code or account number?
We will check the sort code before sending the payment and will tell you if it is a valid sort code. We are unable to check the account number or that the sort code and account number relate to the person or organisation you are sending the money to.

The receiving bank may apply the payment using the sort code and account number alone, so please check that the details are correct as we are not able to guarantee that payments can be recovered.

How do I change my daily payment limit for BACS, Bill, CHAPS or Priority daily payment limits?
Download a Limit Amendment form, complete and return it to your Relationship Manager or branch.

How can I check my payment limits?
As a Primary User you can check your limits and those of any Secondary Users at any time. Simply click on 'User Administration' then click on the name of the person whose limits you wish to see (as the Primary User your limits are the same as the company limits for Business Internet Banking).

What is the maximum amount of a standing order I can create/amend?
The maximum amount that can be created or amended is the same as your Bill/BACS single payment limit (whichever is higher).

When will the money from a standing order credit the beneficiary's account?
Standing orders where the beneficiary's account details begin 40 (i.e. HSBC accounts), will normally be received on the same day as the standing order is sent, (subject to sufficient funds, including any agreed overdraft, covering the standing order payment being in your account on that day).

Standing orders being sent within the standing order Faster Payment limit, and paid to banks participating in the Faster Payment scheme, will be received the same day by the beneficiary bank. To check the payments limit and if the beneficiary bank participates in the scheme please check the UK Payments website: www.ukpayments.org.uk

All other standing orders will take up to 3 working days from the day the standing order is sent to reach the beneficiary bank (subject to cut-off times, amount and sufficient funds including any agreed overdraft covering the standing order payment being in your account on that day).

Registering for and activating Business Internet Banking

What do I need to activate for the first time?
In branch: visit any HSBC branch where a member of staff will take you through the required registration process. They will then give you your welcome letter and security device and direct you to an in-branch computer where you can immediately activate the service.

At home: to activate the service you will need:

  • your Welcome Letter containing your Business Internet Banking ID and Registration Number
  • your Security Device
  • your Activation Code which is sent to you by e-mail, SMS or post.
  • to click the activation link.

I've lost my original Welcome Letter so how do I get a new one?
Simply call the Business Internet Banking helpdesk and we will send you a new one.

What happens if I've suspended, not received or lost my Activation Code email, SMS or letter?
If you are a Primary User, simply call the Business Internet Banking helpdesk and we will send you a new one.

If you are a Secondary User, contact your Primary User who will need to delete and recreate their user profile (Business Internet Banking, User Administration).

How do I add another business to my Business Internet Banking service?
You will need to complete a Business Internet Banking application form for each business. Each business will receive its own Welcome Letter.

Once you have successfully activated the first business, log-in as normal. On your Personal Page, select 'add another Business' to activate another business.

Can I get a colleague, friend or relative to set the service up for me?
No. The information we send you (Welcome Letter, Activation Code and security device) is personal to the Primary User, and should not be shared with anyone else. If you need help whilst setting up the service, make sure you don't reveal your security details. You should also ensure that your username and password are kept private.

If you want someone else to access the service, you should set them up as a Secondary User. You'll find information about setting up Secondary Users in the setup business/user guide.

Primary users and secondary users

How do I replace a Primary User?
Complete this form.

You can't remove a Primary User without nominating a new one, unless you totally de-register the business from the Business Internet Banking Service.

How do I set-up or remove a Secondary User?
You can have up to 99 Secondary Users within the Business Internet Banking service. To set up or remove a Secondary User, select the User Administration function within the left hand menu of the Business Internet Banking service and follow the on-screen instructions. You will be asked to confirm the set-up of any new Secondary User by entering a confirmation code, generated from your Security Device. Full on-screen instructions will be available.

The Setup Business/User guide provides more information.

How do I amend the permissions or payment limits for a Secondary User?
Select the User Administration function within the left-hand menu of the Business Internet Banking service and follow the on-screen instructions.

Why do you need confirmation when I set up or change a Secondary User's details?
This is to protect your security, which is why you'll be asked to confirm the set up details or changes by entering a confirmation code, generated from your security device. Full on-screen instructions will be available.

Logging on and off the service

How do I log on?
Visit www.hsbc.co.uk/business and select the 'log on' button found in the top right hand corner of the page. Once you've entered your username, password and security code, you'll be taken to the Business Internet Banking service.

What happens if I forget my username?
Call our Business Internet Banking Helpdesk on 0345 602 2014 , correctly answer the security questions and they'll tell you your username.

If you don't know the answers to your security questions, simply go into your local branch with valid photographic identification. Our branch staff can call our Business Internet Banking Helpdesk on your behalf to advise you of your username.

How do I reset my password?
You can reset your password online by using your Security Device and either
i. entering the code we send to your email address or
ii. by providing the answers to the two security questions you chose when you first registered for the service.

If we don't hold an up-to-date email address or if you cannot remember the answers to the security questions, you will be taken to a new password reset form.

If you’ve locked your password, you can reset it using the HSBC UK Business Banking mobile app using fingerprint or face ID if your device supports this.

How do I reset my password online if I can't answer my security questions?
You can reset your password online by using your Security Device and entering the code we send to your email address.

If you’ve locked your password, you can reset it using the HSBC UK Business Banking mobile app using fingerprint or face ID if your device supports this.

If we don't hold an up-to-date email address or if you can’t reset your password via the HSBC UK Business Banking mobile app, you can fill out a form with a new password and security questions and answers and upload it to our system for processing.

How do I change my security questions?
Log on to Business Internet Banking and select ‘Edit my details’ from the dropdown at the top right of the screen. Choose to update your security questions. You’ll need to provide a confirmation code from your Security Device to confirm the change.

How do I change my username or password?
Log on to Business Internet Banking and select ‘Edit my details’ from the dropdown at the top right of the screen. Choose to update your username or password. You’ll need to provide a confirmation code from your Security Device to confirm the change.

How do I get a new security device?
Simply call the Business Internet Banking helpdesk and they will send you a new one along with a security device replacement code (by email, SMS or post). Alternatively, you can visit your local branch, although either you or the branch will still need to contact the Helpdesk to request a security device replacement code.

How do I log off?
Simply click on `logoff' at the top right hand corner of the screen.

Why do I need to log off every time?
Whether you're using another application, stepping away from your desk or you've finished your session, you should always log off for your security. If you don't log off, your Business Internet Banking service will time out, but someone else could restart your session and access sensitive information.

Rapport security software

What is Rapport?
Rapport is a free piece of security software which is used to establish an extra layer of protection between your computer and our Internet Banking services.

Why do I need rapport?
Traditional security software is good however fraudsters are now exploiting the time it takes for this software to be updated. Rapport means that even if your computer becomes infected with a virus, they can't access your log on credentials or any information within Internet Banking.

Do I need to need to download it twice for personal and business banking?
No. Once the software is downloaded, it protects personal, business and first direct Internet Banking services.

Do I still need antivirus software and a firewall?
Absolutely. Antivirus software and firewalls are vital parts of your computer's defences. Rapport is designed to work alongside your antivirus software and firewall, not to replace them.

Which websites are protected?
The software supports the following HSBC websites:
* HSBC Personal Internet Banking - www.hsbc.co.uk
* HSBC Business Internet Banking - www.hsbc.co.uk/business and www.business.hsbc.co.uk
* first direct Internet Banking www.firstdirect.co.uk and www.firstdirect.com

You'll find details on how to protect other websites on the Trusteer website.

Will Rapport work with my computer?
It works with the following:
Windows
Windows XP, Windows Vista, and Windows 7: Internet Explorer 6 and above and Firefox 2 and above

Mac (Intel only)
MacOS Tiger and Leopard: Firefox 3 and above and Safari 4 and above

Please note, Mac users will periodically need to manually install updates.

Does Rapport work with screen reading software?
Although it isn't 100% compatible at the moment, Trusteer are working to create a version that is. If you'd like to download the software now, you can then contact the helpdesk for help configuring it so that you have a limited level of protection.

How do I know I'm protected?
You need to check for the Rapport icon which appears next to your browser's address bar.

You're protected when the icon is green and your information is safe:

You're not protected when the icon is grey, indicating Rapport is not safe -guarding your information:

Is my existing security software compatible with Rapport?
Rapport is designed to work alongside antivirus software and firewall products. For a full list of software tested for compatibility, visit the Trusteer website.

What do I do if I think I've been a victim of online fraud?
If you think that someone else has accessed your accounts, please contact the helpdesk immediately.

Will Rapport slow my computer down?
It shouldn't do. If you experience any slow down immediately following installation, it's likely to be the result of incompatible software or a clash with malware already on your computer.

Trusteer test Rapport extensively against hundreds of software solutions and do everything they can to prevent, identify and fix such issues however inevitably a few software combinations remain untested.

What do I do if I have technical problems? You can either contact our helpdesk and we'll will put you in touch with Trusteer direct, or alternatively contact the Trusteer support team who will be happy to help you resolve the issue.

If Rapport interrupts with your ongoing work, please do not remove it - turn it off and contact the support team. When Rapport is stopped it will not interfere with your work. If you remove Rapport it makes it very hard for Trusteer to identify the problem and fix it.

To stop Rapport on Windows:
Click Start -> All Programs -> Trusteer Rapport -> Stop Rapport.

To stop Rapport on Mac:
System Preferences -> Other -> Rapport -> Stop Rapport.

Why do my keyboard characters look strange on screen?
Rapport could be conflicting with another piece of software on your computer. If you encounter this problem, please follow these instructions:

  1. Open Rapport Console:
    a. Click the Rapport icon, located next to the browser's address bar, and then click "Open Console", or
    b. Click Start -> All Programs -> Trusteer Rapport -> Rapport Console
  2. Change the policy by following these steps:
    a. At the bottom of the console there is a green right arrow - click it
    b. Click "Edit Policy"
    c. Enter the letters as they are shown in the image and then click OK.
    d. Find "Block Kernel Keyloggers" (8th row - don't confuse it with "Block Keyloggers"
    e. Next to "Block Kernel Keyloggers", Click the drop down menu and choose "Never"
    f. Click "Save"
  3. Reboot your computer

Making online payments

How many BACS / Bill Payment beneficiaries can I store on the system?

You can store up to 500 BACS beneficiaries and unlimited Bill Payment beneficiaries.

How far in advance can I create a Bill/BACS payment?

You can create a batch of BACS payments or an individual Bill Payment up to 45 days in advance.

How do I check if I have created a post -dated Bill/BACS payment?

Click on 'Pending Payments', select the appropriate account and any pending payments will be displayed.

How can I delete/amend a Bill Payment beneficiary?

To delete a Bill Payment beneficiary, please select the 'Delete Payment Beneficiary' option from the 'Manage Payments' heading in the left hand menu.

It is not possible to amend the sort code and account number of an existing Bill Payment beneficiary. If these are incorrect you will need to delete those details (following the instructions above) and set up a new Bill Payment beneficiary by selecting the 'Pay new Beneficiary' option within the Bill Payments function. You will be asked to authorise the creation of any new payment beneficiary by generating an authorisation code on your Security Device. Full onscreen instructions will be available.

You can however, amend the reference of an existing Bill Payment beneficiary.

Can I cancel a payment I have already input?

Yes you can, in the following circumstances:

  • you have created a Bill Payment that has not yet debited your account.
  • you have created a BACS batch that has not entered the payment cycle. The payment enters the payment cycle on Day 1 and debits your account and credits the beneficiary on Day 3. For example, if you create a payment on Monday to credit the beneficiary on Friday, the payment enters the cycle on Wednesday. Therefore you will need to cancel the batch on or before the Tuesday.

Why can't I make a same -day BACS payment?

BACS payments are subject to the standard BACS cycle and as such the earliest you can set up a payment to be debited / credited is two working days after input (three working days if the BACS payment is created on a non-working day).

Why can't I make a CHAPS/Priority Payment out of working hours?

CHAPS/Priority Payment systems are open from 8am to 5.10pm, Monday to Friday, excluding public holidays.

I made a payment that has not debited my account, what do I need to do?

If you are a Secondary User and the payment exceeded your single payment limit, it may be that the Primary User or Secondary User with the 'Authorise' permission and a high enough single payment limit to authorise the payment did not authorise the payment.

If you are the Primary User, or a Secondary User and you are sure that the payment was within your limit, call the Business Internet Banking helpdesk and we will look into this for you.

How do I check the payees in a batch of BACS payments that has not debited my account yet?

Simply click on 'Pending Payments' from the left hand menu. Any payments not yet debited will be displayed and you will be able to view the payees in each batch. Please note that if you are a Secondary User and the batch is over your personal limit then only an individual with a high enough limit to view the batch can do so.

How do I check the payees in a batch of BACS payments that have already debited my account?

Just click on the 'BACS Payment History' option from the left hand menu. You will be able to view a breakdown of all BACS payments made within the last 90 days.

For payments older than this please call the Business Internet Banking helpdesk and we will look into this for you.

Can I add a new beneficiary when I am in the middle of creating a BACS payment batch?

Yes, you will need to click on the 'create new beneficiary' button on the right hand side. You will then be taken to the BACS Beneficiary List where you can set up the new beneficiary details. You will be asked to authorise the creation of any new payment beneficiary by generating an authorisation code on your Security Device. Full onscreen instructions will be available.

Once authorised, the new beneficiary will appear at the bottom of the BACS Beneficiary List and will be available for selection within the BACS payment batch.

What are the cut -off times for payments?

You can input BACS payments up to 6.45pm and Bill Payments up to 7.45pm (for payments to other banked customers). There's no cut-off time for Bill Payments made to other HSBC accounts.

Where can I find the relevant IBAN details to make an International Payment?

You can usually see the IBAN details on a bank statement. We strongly recommend that you confirm all of the payment details with the beneficiary before attempting to make a payment.

Why do I need to authorise the set-up of new payment beneficiaries?

We take the issue of security very seriously. If you create a new payment beneficiary, you will be asked to authorise this by creating an authorisation code on your security device. Full on-screen instructions will be available.

What happens if I send a payment to the wrong person or organisation?

We will check the sort code and account number before sending the payment and will tell you if the details are invalid. However, we will not check that the sort code and account number relate to the person or organisation you are sending the money to.

If the payment instruction was sent immediately, please contact us as soon as possible and we will try and assist you to recover the money by contacting the receiving bank. Future dated payments can be cancelled from the 'View or cancel pending payments' list. You can cancel a bill payment at any time up to 11:45pm the day before the payment date.

What happens if I input the wrong sort code or account number?

We will check the sort code before sending the payment and will tell you if it is a valid sort code. We are unable to check the account number or that the sort code and account number relate to the person or organisation you are sending the money to.

The receiving bank may apply the payment using the sort code and account number alone, so please check that the details are correct as we are not able to guarantee that payments can be recovered.

How do I change my daily payment limit for BACS, Bill, CHAPS or Priority daily payment limits?

Download a Limit Amendment form, complete and return it to your Relationship Manager or branch.

How can I check my payment limits?

As a Primary User you can check your limits and those of any Secondary Users at any time. Simply click on 'User Administration' then click on the name of the person whose limits you wish to see (as the Primary User your limits are the same as the company limits for Business Internet Banking).

What is the maximum amount of a standing order I can create/amend?

The maximum amount that can be created or amended is the same as your Bill/BACS single payment limit (whichever is higher).

When will the money from a standing order credit the beneficiary's account?

Standing orders where the beneficiary's account details begin 40 (i.e. HSBC accounts), will normally be received on the same day as the standing order is sent, (subject to sufficient funds, including any agreed overdraft, covering the standing order payment being in your account on that day).

Standing orders being sent within the standing order Faster Payment limit, and paid to banks participating in the Faster Payment scheme, will be received the same day by the beneficiary bank. To check the payments limit and if the beneficiary bank participates in the scheme please check the UK Payments website: www.ukpayments.org.uk

All other standing orders will take up to 3 working days from the day the standing order is sent to reach the beneficiary bank (subject to cut-off times, amount and sufficient funds including any agreed overdraft covering the standing order payment being in your account on that day).

Exchange rates

Who will be able to use Get Rate? Get Rate is a service used to obtain a foreign exchange rate for International Payments. It will therefore only be available to users who have a Business Internet Banking International Payment limit. If you are unsure whether you have an International Payment limit, you can check this via the 'User Administration' function located in the left hand menu in Business Internet Banking, alternatively you can contact our Business Internet Banking helpdesk.

If you do not have an International Payment limit you can request one by completing a Limit Amendment form.

How much money can I send in one day? This depends on your own International Payments limit and the funds available in your account. You can check what your limit is by selecting 'edit user' under access and control in the left hand menu and then selecting yourself. Scroll down to the payments section, your limit if any will be displayed here. If International Payments is not displayed then your limit will be nil.

If you do not have an International payment limit you can request one by completing a Limit Amendment form.

What are the cut -off times for sending a payment? From 16th April 2020 international payments can be created 24/7.

When will payments be received? Assuming that all of the payment details are valid, HSBC will attempt to send the funds to the beneficiary as soon as possible. Beneficiaries will generally receive payments in the following timescales:

  • Next working day for payments within the European Economic Area (EEA) in Sterling and Euros
  • Up to 2 working days for payments within the EEA in all other EEA currencies
  • Up to 4 working days for payments outside the EEA and/or in a non -EEA currency but this may take longer depending on the country to which the payment is being sent.

We strongly recommend that you confirm all of the payment details with the beneficiary bank and the beneficiary before attempting to make a payment.

Business and Commercial cards

How long will it take for an additional cardholder's card to arrive?
An application for an additional card should take no more than 14 days to process. If 14 days has passed please contact our Business Telephone Banking team on 03457 606 060 so we can look into this for you.

Why can't I see one of the card holder accounts online?
You may not be able to see your cardholder account for the following reasons:

  • If you are a Secondary User, you will only be able to see the accounts which you have been given authorisation to access. If you require access to other accounts, please refer to your Primary User.
  • You may have more than one card account facility with us. Please ensure that you have selected the correct account, containing the cardholder account you wish to view.
  • If you are the Primary User, please contact our Business Internet banking helpdesk on 0345 602 2014, so that we can look into this for you.

Why can't I cancel my card online?
Due to the potentially urgent nature of this request, we ask that you telephone us immediately so that we can cancel the card without further delay on 0846 007 010 from within the UK or +441442 442 422 929 from overseas.

Is the Copy Voucher request available for transaction queries?
This facility is not available on Business Internet Banking. If you require a copy of a transaction posted on your Business/Commercial card, please contact our Business Telephone Banking team on 03457 606 060.

Everyday account services

Why can't I see all of my accounts?
You may not be able to see all your accounts for any one of the following reasons:

  • Your personal accounts can only be accessed through our Personal Internet Banking service.
  • Although you are able to add additional business accounts to the service, only the accounts for a single legal entity will be shown at any one time.
  • If you are a Secondary User, you will only see accounts for which you have authorisation. If you require access to other accounts, please speak to your Primary User.
  • Not all types of account are available to view through Business Internet Banking at present. For example, you will not be able to see some types of Capital Guarantee Account.

How far back can I view my transactions?
You can view all transactions on your accounts since your last statement was produced, including transactions posted today.

For Business current and savings accounts, you will be able to view at least 9 years of statements.

For Business Card and Commercial Card accounts, you can view transactions from the date of your last statement. You can also see last 6 months statements for all of your cardholders.

What type of software packages can I download to my PC?
You can download into Quicken®, QuickBooks®, and Microsoft Money®. We support 2003 to 2006 versions of Quicken and QuickBooks and all versions of Microsoft Money. You can also download data in file formats that work with popular spreadsheet and database programs.

How can I make a transfer to my personal account?
You will need to set up your personal account as either a BACS or Bill Payment beneficiary. If you do not have a BACS/Bill Payment limit you can apply for one by completing a Limit Amendment Request. This should be forwarded to your Relationship Manager or account holding branch for authorisation.

What happens if the cheque/paying -in book I ordered doesn't arrive?
Please call our Business Internet Banking helpdesk on 0345 602 2014 so we can look into this for you.

Why can't I stop a cheque, order a copy voucher, order a cheque book, create a standing order or increase or decrease a limit?
If you are a Secondary User, you will only see functions for which you have been granted the privilege. If you require access to one or more of the other functions, please speak to your Primary User.

If you are the Primary User, please contact our Business Internet Banking helpdesk on 0345 602 2014.

Can I switch off paper statements?
Primary Users have the ability to switch off and amend the statement frequency by selecting 'Manage Statements' in the left hand menu.

What trade related services can access through Business Internet Banking?
The following services are available online through Internet Trade Services:

  • Trade Account Information
  • Import Documentary Credits
  • Trade Templates and Lists
  • Import Bill Instructions
  • Export DC Transfer
  • Trade Facilities
  • Trade Authorisations

Please refer the Internet Trade Services section of the Business Internet Banking User Guide for further information on usage of Trade Services.

Online guides

Useful forms

Important information

1Lines are open 8am to 6pm, Monday to Friday

Activate online

  • Apply for Business Internet Banking
  • Apply for Business Internet Banking

    Register using our online form

    Please fill in this online form, download and print a copy, then sign and return it via freepost to authorise your request.

    Launch the form

    Or call us to request an application pack

    0345 602 2014

    Lines are open from 8am to 10pm, Monday to Sunday

    Textphone: 0345 712 5563

    Need to change your limit for Business Internet Banking?

    Simply fill in this online form, download and print a copy, then sign and return it via freepost to authorise your request.

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Please be aware that the external site policies will differ from our website terms and conditions and privacy policy. The next site will open in a new browser window or tab.