The Charitable Bank Account eligibility criteria can be found here. This account is available to customers within our Small Business Banking and Business Banking segments.

Following a review and recognising the ongoing investment in our proposition, we have decided to increase our banking fees to make sure we can continue to provide the best possible service to our customers. We're committed to supporting UK businesses and organisations and our business banking offer remains competitive.

We’ve recently introduced a mobile cheque deposit facility so you can scan and deposit cheques in the HSBC UK Business Banking app without needing to visit a branch and we won’t charge you for receiving a bill payment into your account. If you do still deposit cash and cheques, you can continue to use our HSBC UK branches or the Post Office®.

Electronic payments will be free with the new Charitable Bank Account. You can reduce your banking charges by using electronic payment methods such as card acceptance and online banking rather than cash, cheques and manual transactions. Find out more in our “Explore ways to bank with us” section. Example charges below:

Withdrawing cash: You’d be charged £1.20 if you withdraw £200 in cash at a branch or Post Office®. This is comprised of a 40p charge for the withdrawal plus 0.40% (80p) of the £200 withdrawn. In comparison, it would cost 80p if you withdraw £200 cash from a cash machine (subject to cash machine charges).

Paying in cash: You’d be charged £1.20 if you paid in £200 in cash at a branch or Post Office®. This is comprised of a 40p charge for the credit slip plus 0.40% (80p) of the £200 credited. In comparison, it would be free for you to receive a payment via a standing order or bill payment from your UK based donor(s).

Depositing a cheque: You’d be charged 80p if you deposit a cheque in at a branch or Post Office®. This is comprised of a 40p charge for the branch credit and a 40p cheque collection charge. If you deposit a cheque using the HSBC UK Business Banking app, you’d be charged a 40p cheque collection charge.

Making payments: If you make payments via cheque you’d be charged 40p per cheque, but an online bill payment made using Business Internet Banking would be free.

We’ll be contacting a number of our customers to discuss the changes and the impacts to them. If we’ve advised in your email or letter we’ll be contacting you, we’ll aim to get in touch before changes are implemented and we’ll attempt to contact your business or organisation 3 times. We’ll send you an SMS first so that you expect our call.

If your organisation operates for profit, or doesn’t meet the criteria outlined above please let us know. Please get in contact with your Relationship Manager (if you have one) or you can use one of the methods below to get in touch with us:

• Visit HSBC Business Bank where our Need Help? assistant is available 24 hours a day, 7 days a week, and may be able to answer your query.
• Contact us via the secure message function within Business Internet Banking.

For other accessible ways to get in contact with us, please visit: business.hsbc.uk/accessibility.

If you believe your organisation has been incorrectly identified to move onto the Charitable Bank Account, please speak with your Relationship Manager (if you have one) or you can use one of the methods below to get in touch with us:

• Visit HSBC Business Bank where our Need Help? assistant is available 24 hours a day, 7 days a week, and may be able to answer your query.
• Contact us via the secure message function within Business Internet Banking.

For other accessible ways to get in contact with us, please visit: business.hsbc.uk/accessibility.

If you want to discuss these changes further, please speak with your Relationship Manager (if you have one). Alternatively, you can use one of our other methods below to get in touch with us:

• Visit HSBC Business Bank where our Need Help? assistant is available 24 hours a day, 7 days a week, and may be able to answer your query.
• Contact us via the secure message function within Business Internet Banking.

For other accessible ways to get in contact with us, please visit: business.hsbc.uk/accessibility.

The Charitable Bank Account eligibility criteria broadly aligns with the definitions of charitable organisations set out in the Charities Act 2011. We’ve done this so that we can offer a clear proposition to our charitable not-for-profit organisations.

We’ll be migrating all eligible existing customers to the new account with effect from 1 November 2021. The new charges will be applied to your first charging cycle starting on or after 1 November 2021.

We’re making this change to simplify our offering, we’ll be moving customers with a Community Savings Account to our Business Money Manager account, which also offers instant access to funds. The interest rates of the Business Money Manager are the same as those offered on our Community Savings accounts.

If you no longer need your account and want to close it, you can access our account closure forms directly on our website by visiting business.hsbc.uk/business-account-closure. We won’t charge you for closing your account, although you’ll still have to pay any account charges you’ve already accrued before you closed your account(s).