Are your Cardholder contact details up-to-date?
We’re updating the way we authenticate online card payments by adding an additional layer of security to protect your business and help fight fraud – this is called Strong Customer Authentication (SCA).
It’s important that we hold the correct mobile phone number for all Cardholders on your card account. Without this information, transactions may be declined, as we won’t be able to send a One-Time Passcode (OTP) to the Cardholder’s mobile phone to authenticate online payments.
For further information about SCA, you can read the PDF document below.
What you need to do now
Please can you make sure all Cardholders check and update their mobile phone number by calling us on 03455 873 874* (for security and fraud prevention reasons, we’ll need to speak directly with the Cardholder whose details we’re updating).
* We’re open Monday to Friday 8am to 6pm. We may monitor and/or record your calls for security and service improvement purposes. If you’re calling from outside the UK please dial +44 1226 260 876. If you need a Text Relay service, you can download the ‘Relay UK’ app and call our number from within it. For other accessible ways to contact us, please visit: business.hsbc.uk/accessibility.
*Android and Google Play are trademarks of Google Inc.
Apple, iPhone, Touch ID and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.