Are your Cardholder contact details up-to-date?
We’re updating the way we authenticate online card payments by adding an additional layer of security to protect your business and help fight fraud – this is called Strong Customer Authentication (SCA).
It’s important that we hold the correct mobile phone number for all Cardholders on your card account. Without this information, transactions may be declined, as we won’t be able to send a One-Time Passcode (OTP) to the Cardholder’s mobile phone to authenticate online payments.
For further information about SCA, you can read the PDF document below.
What you need to do now
Please can you make sure all Cardholders check and update their mobile phone number. Cardholder details can be updated through MiVision (Amend Cardholder Details section) or alternativley you can call us on the number on the back of your card*.
* We’re open 24 hours a day, 7 days a week. We may monitor and/or record your calls for security and service improvement purposes. If you need a Text Relay service, you can download the ‘Relay UK’ app and call our number from within it. For other accessible ways to contact us, please visit: business.hsbc.uk/accessibility.
MiVision is an online system that gives you even more control by integrating with Corporate Cards. With easy access to online statements, recent transactions and online management information, you can update cardholder profiles, run reports, manage paperwork and more.