In any of these cases, we can:
but we will give you advance notice and (unless the problem cannot be fixed) the opportunity to fix the problem before taking any of these steps.
If we make a reasonable request for information, you must give it to us as soon as possible. It’s up to you to make sure the information you give us is accurate and up to date and you must tell us if anything changes, within 30 days.
We may disclose information to other HSBC Group companies as set out in the Privacy Notice, as set out below. We may also give information to others if we’re compelled to do so by law, we’ve a public duty to disclose it, we need to disclose it to protect our own interests (for example in any legal proceedings), where it is in our legitimate interest or that of a third party, or if we have your specific agreement.
It’s up to you to meet your tax responsibilities in the UK and any other countries where this arises. This relates to the opening and use of accounts and services provided by members of the HSBC Group. Some countries’ tax laws may apply to you even if you don’t live there or aren’t a citizen of that country. Connected persons are responsible for their own tax obligations. As you’re responsible for your own tax obligations (and Connected Persons, for theirs), no HSBC Group member is responsible for this nor provides tax advice. It is your choice if you seek independent legal and tax advice.
Actions we make take in order to prevent Financial Crime
Members of the HSBC Group, are required, and may take any action to meet Compliance Obligations relating to or in connection with the detection, investigation and prevention of Financial Crime (“Financial Crime Risk Management Activity”). Such action may include, but is not limited to:
Exceptionally, our Financial Crime Risk Management Activity may lead to us:
To the extent permissible by law, no member of HSBC Group shall be liable to you or any third party in respect of any loss (however it arose) that was suffered or incurred by you or a third party, caused in whole or in part in connection with the undertaking of Financial Crime Risk Management Activity.
You can withdraw from the agreement (without giving any reason) by sending written notice or calling us within 14 days, starting the day after we confirm that we have signed the agreement. To tell us that you want to withdraw, please use the details under Important Information below.
You must repay the loan, without delay, within 30 days, starting the day after you tell us that you want to withdraw, with interest for each day until you repay. We won't charge any interest if you repay the loan in full within 14 days starting the day we provide the loan. You can repay by calling us or by visiting one of our branches.
If the loan is to repay any other borrowing from us, withdrawing from this agreement will not reinstate your existing agreements. These will end when we sign this agreement and apply this loan to repay everything you owe under those agreements.
Your privacy is important to HSBC
Our Privacy Notice explains how we collect, use, disclose, transfer, and store your information and sets out your rights to your information. You can find this at http://www.business.hsbc.uk/en-gb/gb/generic/legal-information or you can ask for a copy in branch.
You must ensure that every connected person whose information you (or anyone else on your behalf) provided, or will provide, to us or a member of the HSBC Group has been notified of, and has agreed to, the processing, disclosure and transfer of their information as set out in our Privacy Notice. You must at the same time advise individuals that they have rights of access to, and correction of, their personal data.
What’s a ’connected person‘?
A ‘connected person’ is a person or legal entity whose information (including personal data or tax information) you provide, or which is provided on your behalf, to any member of the HSBC Group or which is otherwise received by any member of the HSBC Group in connection with this agreement.
A connected person could be any guarantor, a director or officer of a company, partners or members of a partnership, any substantial owner, controlling person, or beneficial owner, trustee, settlor or protector of a trust, account holder of a designated account, recipient of a designated payment, your representative, agent or nominee, or any other persons or entities with whom you have a relationship that’s relevant to your relationship with the HSBC Group.
If you need to contact us e.g. to update your contact details, ask for information about early repayment, tell us that you want to withdraw from the agreement or make a complaint please:
You may ask us at any time for a statement of account. This statement will be in the form of a table setting out:
We will not charge for the statement.
If we do not give the standard of service you expect, or if you think we have made a mistake, please let us know so we can investigate, put matters right and take steps to prevent it happening again.
If you are not happy with the way that we deal with your complaint, you may be able to refer your complaint to the Financial Ombudsman Service by writing to Financial Ombudsman Service, Exchange Tower, London E14 9SR, calling 0800 023 4 567 or 0300 123 9 123 or sending an email to firstname.lastname@example.org.
HSBC Bank plc is established and has its registered office at 8 Canada Square, London E14 5HQ. We are a financial services organisation and banking institution authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our reference number is 114216. You can check this on the Financial Services Register by visiting the Financial Conduct Authority website www.fca.org.uk or by contacting the Financial Conduct Authority on 0800 111 6768. The Financial Conduct Authority is the supervisory authority under the Consumer Credit Act 1974. Its address is 25 The North Colonnade, Canary Wharf, London, E14 5HS.