Independent service quality survey results

Business current accounts

Published February 2024

As part of a regulatory requirement, an independent survey was conducted to ask approximately 1,200 customers of each of the 15 largest business current account providers if they would recommend their provider to other small and medium-sized enterprises (SMEs*). The results represent the view of customers who took part in the survey.

The requirement to publish the Financial Conduct Authority Service Quality Information for business current accounts can be found at click here

Account provider survey
 online and mobile banking services survey
SME overdraft and loan services survey
Account management survey
Provider's branches and business services survey