What is my username?
Your username is the unique name you created when you registered for Business Internet Banking. This can be a mixture of letters and numbers. You can change your username by logging on to Business Internet banking.
If you're not already registered, you can register online, in an HSBC branch or by calling us on 0345 602 2014. If you've forgotten your username, you can reset your security information by visiting the log on page or by calling us on 0345 602 2014.
Further information on resetting any of your log on details for the HSBC UK Business Banking app or Business Internet Banking can be found by visiting our Digital banking help tool.
Can I save my username?
Your username will automatically save when you first log on to the HSBC UK Business Banking app.
Once saved, if you want to log on with a different username you’ll need to uninstall and reinstall the app.
What is my password?
Your password is the same password that you use to log on to Business Internet Banking. Your password is not case sensitive. If you've forgotten your password, you'll need to reset it by visiting the log-on page.
What is my passcode?
Your passcode is a 6-digit code that you create on the HSBC UK Business Banking app when you first log on. You can use your passcode to log on and authorise payments. In addition, primary users can also make changes to business contact details with the passcode.
To reset your passcode, open up the HSBC UK Business Banking app and select ‘Forgotten your passcode’ from the Help menu.
Can I access Business Internet Banking using my passcode?
No, to log on to Business Internet Banking, you'll need your username, password and Security Device. In the future, you’ll be able to generate a one time code from your mobile device to access Business Internet Banking.
Can I use my passcode on multiple devices?
No, you can only use one device at a time.
Note: For more FAQ's about logging on, visit the Help Centre
How do I reset my log on details?
If you need to reset any of your log on details for the HSBC UK Business Banking app or Business Internet Banking, visit our Digital banking help tool.