HSBC UK Business Banking app

Securely access and manage your business accounts, from the palm of your hand.

At a glance

  • Scan and instantly deposit cheques securely to save you time

  • View your balances and recent transactions, including next day transactions on all your HSBC UK business accounts

  • View and cancel standing orders and direct debits

  • Make transfers between your accounts and make payments to both new and existing payees**

  • Access and manage your account with a passcode or biometrics

  • In-app support from a Virtual Assistant provided by HSBC

Get the HSBC UK Business Banking app

Download the HSBC Business Mobile app

Do you have an Android™ device?

Visit Google Play

Do you have an Apple device?

Visit the app store

Back to Smart Banking

Find more ways we're improving your banking experience

Biometric logon

Log into your device using Touch ID or Face ID

iOS Devices

Android Devices

Key benefits

Save time by scanning and securely depositing your cheques

Make payments to new and existing payees**



Control your finances on the move from your Apple® or Android® device

Log in securely without having to use your security device

Getting started

Download the app
Visit the App Store® or GooglePlay® store to download the HSBC UK Business Banking app now.

Apple and the Apple logo are trademarks of Apple Inc.


Google Play and the Google Play logo are trademarks of Google Inc.

We have verified the compatibility of these mobile devices and their most recent operating systems for use with the HSBC UK Business Banking mobile app. To ensure that you get optimal use of the services available in this mobile app, update your smartphone's operating system regularly.

Features

Fingerprint or facial recognition biometrics

Log on to your Apple® device with Touch ID or Face ID*

*Touch ID is available to use when the HSBC UK Business Banking app is installed on iPhone 5 or above. Face ID is available on iPhone X or above. Facial recognition login is available for Apple users only.

Log on to your Android® device with Fingerprint ID

Payments**

Securely send payments to new and existing payees.

**Depending on a number of external factors (such as device make and model and individual device settings), a very small number of customers may encounter issues making payments on the mobile app. If you experience any issues, we recommend making the payment using Business Internet Banking. If you'd like to report the issue you can contact us and we may be able to help you resolve it.

Transfers

Securely transfer money between your accounts.

Balances

View your account balances, next working day transactions and recent transactions

Virtual Assistant

Interactive access to a database of answers to common banking questions

Standing Orders and Direct Debits

View and cancel Standing Orders and Direct Debits

Mobile Cheque Deposit

Deposit any number of cheques daily via the app, up to a maximum of £2,500. Individual cheques can’t exceed £500. Find out more here.

Update business contact details

View and update your business contact details. The feature is available for primary users only.

Message us

Contact an agent via in-app messaging.

Easy to log in

The app gives you the choice of how you log in – either with your passcode or biometrics if you it set up.

With your passcode

You can log on to the HSBC UK Business Banking app using your 6 digit passcode which you set up when you first set up the app.

With biometrics

For an even easier way to log on, you can set up biometrics on your Apple device and use Touch or Face ID. From your Android device you can set up Fingerprint ID.

FAQs

About the app

Is there a charge to use the HSBC UK Business Banking app?

No, HSBC does not charge for this service. However, you may be charged by your mobile network provider if you use mobile data to access the app - please check your payment plan for more details.

Can I use the HSBC UK Business Banking app abroad?

Yes, however, we recommend that you don’t use the HSBC UK Business Banking app abroad.

Security

Is HSBC Business Mobile secure?
Using HSBC Business Mobile has the same level of security as logging on to Business Internet Banking at www.business.hsbc.co.uk. However, you still need to take reasonable precautions to prevent fraudulent use of your security details.

We strongly recommend you always log off after you've finished using the app. In case you forget, you'll be logged off automatically after 5 minutes of inactivity.

Logging on

What is my username?
Your username is the unique name you created when you registered for Business Internet Banking. This can be a mixture of letters and numbers. You can change your username by logging on to Business Internet banking.

If you're not already registered, you can register online, in an HSBC branch or by calling us on 0345 602 2014. If you've forgotten your username, you can reset your security information by visiting the log on page or by calling us on 0345 602 2014.

Further information on resetting any of your log on details for the HSBC UK Business Banking app or Business Internet Banking can be found by visiting our Digital banking help tool.

Can I save my username?
Your username will automatically save when you first log on to the HSBC UK Business Banking app.

Once saved, if you want to log on with a different username you’ll need to uninstall and reinstall the app.

What is my password?
Your password is the same password that you use to log on to Business Internet Banking. Your password is not case sensitive. If you've forgotten your password, you'll need to reset it by visiting the log-on page.

What is my passcode?
Your passcode is a 6-digit code that you create on the HSBC UK Business Banking app when you first log on. You can use your passcode to log on and authorise payments. In addition, primary users can also make changes to business contact details with the passcode.

To reset your passcode, open up the HSBC UK Business Banking app and select ‘Forgotten your passcode’ from the Help menu.

Can I access Business Internet Banking using my passcode?
No, to log on to Business Internet Banking, you'll need your username, password and Security Device. In the future, you’ll be able to generate a one time code from your mobile device to access Business Internet Banking.

Can I use my passcode on multiple devices?
No, you can only use one device at a time.

Note: For more FAQ's about logging on, visit the Help Centre

How do I reset my log on details?
If you need to reset any of your log on details for the HSBC UK Business Banking app or Business Internet Banking, visit our Digital banking help tool.

Functionality

Can I download statements?
No, unfortunately you're unable to download statements via the app. To download statements, please log on to Business Internet Banking.

Who can I make payments to?
You can use the app to make transfers between your HSBC accounts and to make payments to new and existing payees. Also, If you need to pay a bill or organisation, select pay a new payee and use the search function to choose from our standard list. This includes most credit cards, utility suppliers and HM Revenue and Customs.

Can I cancel or amend a payment?
You can cancel standing orders and direct debits using the app. To amend future-dated payments up to 11.45pm the day before we're due to send the payment, please log on to Business Internet Banking or call Business Telephone Banking.

You can view a more comprehensive list of FAQ's here in the Help Centre

How can I confirm my cheque was deposited?

Log on to Business Banking and you should see the transaction under the “New activity / history” section. Deposits made before 10pm will be processed the next business day. Deposits made after that time or on a non-business day will be processed 48 hours later. Learn more.

Who can view and update business contact details?

Only Primary users can view and update business contact details.

Can I notify you in advance for a change of address through the app?

You wont be able to provide a new future dated address and any updates through the mobile app will be processed instantly.

What contact details can I update?

You will be able to update the following details for your business:

  • UK Business address (this includes the registered address, trading address and correspondence address)
  • Business email
  • Business phone numbers

Android and Google Play are trademarks of Google Inc.

Apple, iPhone, Touch ID and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Get the HSBC UK Business Banking app

Back to Smart Banking

Find more ways we're improving your banking experience

Biometric logon

Log into your device using Touch ID or Face ID

iOS Devices

Android Devices

Help and support

Visit the Insights Hub

Starting a business or expanding into new markets – discover tools, tips and articles to help you reach your ambitions and fuel your growth.

Optimising your financial supply chain

As your international sales grow, your financial supply chain will become more complex. How can you best manage it?

Know your trading partners

Whether trading at home or overseas, it is vital to find out as much as possible about potential trading partners.

You are leaving the HSBC Commercial Banking website.

Please be aware that the external site policies will differ from our website terms and conditions and privacy policy. The next site will open in a new browser window or tab.

You are leaving the HSBC Commercial Banking website.

Please be aware that the external site policies will differ from our website terms and conditions and privacy policy. The next site will open in a new browser window or tab.