The Disputed Goods and Services Declaration form is used if you haven't received goods or services that were purchased using a debit card or commercial credit card.

To submit a claim, you'll need copies of your receipt and other relevant information.

Changes you can manage in Internet Banking

In many cases, your Primary User doesn't even need to complete a form.

The table below provides information on the changes you can make in Business Internet Banking (BIB), along with which users can make them.


Type of change in Business Internet Banking	Who can make such changes in Business Internet Banking
Manage Business Update business addresses, emails and telephone numbers. Marketing preferences Account services Apply for a new debit card Add an additional Commercial cardholder Manage overdraft	The Primary User can submit and approve these changes.
Manage Business Change mandates for: Limited Liability Partnerships Limited Companies and Societies, Clubs and Associations	The Primary User can submit these changes and approval needs to be given by the directors, partners or office holders of the organisation.
Manage Business Manage daily payment limits Account services Close your account	The Primary User can submit these changes and approval must be in accordance with the mandate.
Manage Business – Online forms Replace a Business Internet Banking Primary User Register for Business Telephone Banking Replace an existing Business Telephone Banking Primary User Add an additional Business Telephone Banking user Reset a user’s Business Telephone Banking security details	All users can submit these changes and approval must be in accordance with the mandate.

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