Selected Filters: Running a business
From demonstrating that you understand your customers to handling complaints promptly and effectively, learn how to set up a customer care programme.
Regular IT maintenance helps protect your data and reduce the risk of serious IT problems. You also need to be able to deal with any hardware and software issues that do arise.
There are simple steps you can take yourself to minimise risks and tackle problems. You should also make sure you have the right suppliers and support services.
Selling can be intimidating, but our useful checklist will help you prepare to persuade the customer, overcome objections and close the sale
Following the Investors in People standard helps you show how committed you are to developing your staff and making them feel fulfilled and valued. Here’s how to get started.
Benchmarking provides a useful way to measure how effective your processes are, compared to competitors. Here’s how to start benchmarking in your business.
If you don’t keep control of your projects, you risk missing deadlines, compromising quality and disappointing clients. Here are the key steps to follow.
Poor stock control can lead to inefficiency in supplying customers, increased storage costs and product wastage. Here’s how to control your stock levels.
Many people are unsure when it comes to negotiating purchases - but you could be allowing suppliers to walk all over you. Read our tips on negotiating with a smile on your face.
Pay is an important issue for you and your employees. Incentive pay can form a key part of your pay offer if you get your scheme right.
Many managers wonder whether they’re doing the best job possible for the business and their staff. This checklist will help you review your skills and see where you could improve.