Manage your Account Signatories
Update your mandate to tell us how we accept instructions from you.
Ways to Bank
Manage your account and services
Use Business Internet Banking to update your details or request new services
If you are unable to use online banking, we offer a range of forms that can either be completed and submitted on our website, or where we require a physical signature can be printed and sent to our freepost address.
Popular forms
Update your business address
Tell us if you have moved or you want to change where correspondence is sent.
Closing your business account
Find out options to close your account and other related queries.
Internet and Telephone Banking
Register for Business Internet Banking
For existing customers, register in 5 steps to start taking care of your business online.
Activate Business Internet Banking
Once you're registered, activate your internet banking online or via the HSBC UK Business Banking App.
Business Telephone Banking
Our trained staff are here to support your day-to-day banking and help with any queries you have.
Business Debit and Credit Cards
Order new Business Debit Card
If you are an existing HSBC Business Banking customer, use this online form to order a Business Debit Card for a new cardholder.
Apply for Business Deposit Card
Print and complete this form to apply for a Business Deposit Card.
Add new Commercial Cardholder
Use this online form to add a new cardholder to an existing HSBC Commercial Card facility.
Disputed Transactions
Travel Disputes
The Disputed Travel services form is used to dispute a debit or commercial credit card transaction for travel and or accommodation.
To submit a claim, you'll need copies of your travel details and other relevant information.
Disputed goods and services
The Disputed Goods and Services Declaration form is used if you haven't received goods or services that were purchased using a debit card or commercial credit card.
To submit a claim, you'll need copies of your receipt and other relevant information.
Changes you can manage in Internet Banking
In many cases, your Primary User doesn't even need to complete a form.
The table below provides information on the changes you can make in Business Internet Banking (BIB), along with which users can make them.
Type of change in BIB | Who can make such changes in BIB |
|---|---|
Manage Business
Account services
| The Primary User can submit and approve these changes. |
Manage Business
| The Primary User can submit these changes and approval needs to be given by the directors, partners or office holders of the organisation. |
Manage Business
Account services
| The Primary User can submit these changes and approval must be in accordance with the mandate. |
Manage Business – Online forms
| All users can submit these changes and approval must be in accordance with the mandate. |
Please take the time to review the signing instructions, as all requests will need to be authorised correctly. If the information doesn’t match, the request will be rejected.
Registering for Business Internet Banking
If you haven’t already, you can register for Business Internet Banking.
If you’re registered for Business Internet Banking and you need to replace a Primary User, this can be done online by going to Manage accounts > Online forms. Alternatively, you can use this form to replace a Primary User.
Not yet registered for Business Internet Banking?
If you’re not already registered for Business Internet Banking, you can still access our online forms and paper mandates, although some will need to be downloaded, printed, physically signed and posted.
