Your Coronavirus response hub

Access the most helpful and relevant business guidance on the impact of COVID-19 to help you face challenges as they arise.

Latest insights for your business

Keep your business on the right side of employment law

COVID-19 has created fundamental changes to the way we live and work and has affected the obligations, rights and responsibilities of both employers and employees. We look at what’s changed and what hasn’t to help keep your business on the right side of the law.

2020 vision – why keeping a close eye on your cashflow is crucial to recovery

Managing your cashflow is never more important, or challenging, than during crisis and recovery. Scrutinising all aspects of your working capital cycle can help you identify and respond to threats and opportunities.

Covid-19 and technology: the systemic shift

Whilst no one can say how long the current crisis will last, it is clear that the impacts will be far reaching and society changing. Roland Emmans, Head of Technology, HSBC UK, considers what the future could look like and how the UK tech sector and wider world of business is being reshaped by CV-19.

Loans and resources

For financial support through the short-term uncertainty due to COVID-19 you may be eligible for one of the Coronavirus Government Loan Schemes.

Stay safe. Bank from home

In the current circumstances, we understand that you may not wish to, or be able to visit a branch. Here are a number of other ways you can do your business banking without leaving your home.

Latest webinars

Webinar: The great digital acceleration

One of the biggest impacts of Covid-19 has been to accelerate existing trends, no more so than in the way we interact with customers. Listen in as our tech sector head is joined by two customer engagement experts to explore the ever-changing world of customer and user experience.

Remember Brexit?

As Brexit moves further up to-do lists once again, it is important to consider the potential outcomes, likely scenarios and practicalities. Join our panel of experts as they look towards the end of the year and help identify decisions you need to make to prepare for the future.

How sustainable finance can help you with your sustainability ambitions

As we look to bounce back from Covid-19, environmental, social and governance (ESG) factors are going to be increasingly important. Join Rob King and Natalya Tueva from the Sustainable Finance Sector team as they explore how sustainable finance can help you with your sustainability ambitions and support transition to a lower carbon economy.

For more information about resources and contacts

View all resources

Featured business guide

Discover top tips and the steps you can take to get your business back on track during COVID-19 and beyond.

5 simple steps to cash flow forecasting

As business norms are disrupted by the fallout from COVID-19, it’s all the more important to keep track of how cash moves through your business. Here are some tips to help you build a robust cash flow forecast.

Top 3 FAQs

Are branches still open?

We’re doing our best to keep as many branches open as possible, but many are on reduced hours or closed because of the coronavirus outbreak. All branches are now closed at the weekend until further notice too.

You can use Branch Finder to check your local branch.

Services in our branches are also currently limited. We can still help with cash deposits and withdrawals, international payments, changes of address and certain other services. However, we won't be able to offer new products or set up new appointments for now.

You can find out how to bank from home by clicking here.

You can also find out how to bank with your local Post Office by clicking here.

What support is available to my business if it is affected by COVID-19?

For business customers, we have:

  • allocated £5bn from the £14bn SME Lending Fund to help businesses that need support
  • asked relationship managers to proactively contact customers to see what help their businesses need
  • launched a helpline to support any customer queries (0800 0121 614, open 8am – 6pm Monday to Friday) 
  • launched three new Government schemes to support businesses. Further details can be found here.

Banks like HSBC will partner with the British Business Bank to deliver these loans. The government will provide lenders with a guarantee of 80% on each loan (subject to a per-lender cap on claims) to give lenders further confidence in continuing to provide finance to SMEs.

The government will not charge businesses or banks for this guarantee, and the Scheme will support loans of up to £5 million (per business borrower) in value. Businesses can access the first 12 months of that finance interest free, as government will cover the first 12 months of interest payments.

In addition, we will also consider:

  • offering repayment holidays to free up cash within businesses
  • reviewing overdrafts or trade loans to allow stock to be held for longer*
  • providing trade finance solutions to support customers with their supply chains

*Usual rates may still apply

What happens if I become a victim of card fraud whilst affected by Coronavirus?

We’re here to support you. If you think you have fallen victim to fraud, please call our Fraud team on 0800 032 7075 to query the transaction or advise of us any fraud on your card account.

Stay up to date and informed

View all guides and FAQs

Customer stories

Take note from the lessons that businesses have learnt during COVID-19 in order for them to survive and thrive.

Ready for recovery – Röski invests for the future

Spotting an opportunity and deciding to invest isn’t easy when business falls away overnight, but Röski manager, Kevin McMullen’s plan has put the renowned restaurant in pole position to recover quickly.

See how others are responding

View all Customer stories

Coronavirus Customer Support Line

0800 0121 614

Lines are open 8am - 6pm Monday to Friday.

At a time like this, connectivity is key. Whether you are working remotely or in the office, we are here to support your businesses and keep you connected to your finances.

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