Whether you want to query an invoice, request a statement or have any other query about invoice finance, here you'll find all the details you need to contact us by email or phone.
Contact us by email
Please email us about any topic by clicking on the relevant link below:
- Request a copy invoice or up to date statement
- Notify a change of address
- Advise the allocation details for a recent remittance
- Notify HSBC of a future payment to be made
- Query an invoice
- Enter general correspondence
Please ensure you include your company name, client and customer number, relevant invoice number(s)/dates and your contact details. Please note, we can only accept change of address notification in writing on an official letter head, containing both the old and new address details.
Contact us by phone
If you need to talk to a French, Spanish or Italian speaking member of staff, please call 0044 1903 825825 where our team can put you through to someone who speaks your language.
If you're calling from the USA or Canada, please dial 011 44 1903 825453
Our phone lines are open Monday to Friday, 9.00am to 5.00pm, excluding public holidays.
Please have your client and customer number to hand before you call. You'll find these on any of the letters and statements we've sent you.
Find out more about HSBC Invoice Finance Customer Services
Get in touch to learn more about our banking solutions