‘Call Status’ is available in the HSBC UK Business Banking app and Business Internet Banking. This feature can help you check if the call you’re receiving is from HSBC.
Call Status
Back to HSBC Business Banking Fraud CentreHow to check Call Status
You’ll find ‘Call Status’ in the ‘Support’ section of the HSBC UK Business Banking app and Business Internet Banking, where you can see if we’re calling and if so the name of the person calling you.
If you don’t have the app or you’re not registered for online banking, find out more here.
HSBC UK Business Banking app
Log on to HSBC UK Business Banking
1
To access ‘Call Status’, log on to the HSBC UK Business Banking app in the usual way.
Access the Support Page
2
Press the ‘Support’ icon, displayed at the bottom of app, to be shown all the support options available to you including ‘Call Status’.
Business Internet Banking
Log on to Business Internet Banking
1
To access ‘Call Status’ on a desktop, log on to Business Internet Banking in the usual way.
Access the Contact and Support Page
2
Click the ‘Contact and support’ icon, displayed on the left-hand menu, to be shown all the support options available to you including ‘Call Status’.
What Call Status looks like
We’re Calling You
Most of our teams are able to use this feature. If HSBC is calling you, ‘Call Status’ will tell you this and show the name of the caller, so you can be sure you’re talking to the right person.
Don’t give this name to anyone, especially the caller.
Update your details to get the best out of the Call Status feature
Please make sure your business contact details are current. To find out how to check and update these, click here.
Important fraud prevention tips
- The Call Status feature can help you differentiate between a fraudulent HSBC call and a genuine one. However, you should always be alert to fraud and scams and do your own checks.
- We’ll never tell you not to trust the Call Status feature, but fraudsters will.
- Most of our teams are able to use this feature, but you may receive a call from someone claiming to be from HSBC where Call Status can’t check the call. If this happens, be cautious and follow the guidance in this section. Remember, if you’re in doubt, hang up and call HSBC using a trusted number.
- HSBC will never ask you to download remote access software, provide remote access of your device, disclose full passwords, PINs or provide personal details such as your card/account details or complete address.
- Remember, we’ll never ask you to disclose security codes generated on your security device,
- If you’re suspicious of a call, or Call Status displays an error message, you should hang up and call HSBC using a trusted number.
- If you decide to call us back, wait a minute after hanging up to make sure the line is clear or use a different handset when calling. Remember to call back using a trusted number, such as the one on the back of your card.
If you think you may be a victim of Fraud
If you believe you’ve been a victim of fraud or a scam, please report it to us.
You should also report it to Action Fraud on 0300 123 2040 or via the Action Fraud website. If you’re a resident of Scotland, please report it to the Police directly by calling 101.
More useful resources
Fraud & Scams – Learn more about the fraud and scams which might affect you
Payment Fraud & Scams – Tips to protect your business
Take 5 – Stop, Challenge and Protect
NCSC – National Cyber Security Centre advice and guidance on a range of cyber topics
