Android devices: Fingerprint ID

Steps for enabling Fingerprint ID

What you’ll need:

  • A supported Android device – the list of supported devices is available here

  • Android OS 7.0 or above installed on your device.

  • The latest version of the HSBC UK Business Banking app downloaded from the Google Play™ store

  • Your HSBC UK Business Banking app passcode.

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Business Mobile Banking

Find out more about the HSBC UK Business Banking app

3 simple steps to get started:

  1. Log on:
    Open your HSBC UK Business Banking app. Enter your username, password and the code generated from your Security Device.
  2. Opt for Fingerprint ID:
    Once logged on, simply follow the instructions to set up your passcode and Fingerprint ID. You’ll need to accept the additional terms for the use of Fingerprint ID.
  3. Register:
    Using your Android device, scan your fingerprint to complete the Fingerprint ID setup.

Important Information for using Fingerprint ID

Additional terms apply to your use of the biometric sign-in for the HSBC UK Business Banking app. To use this function your mobile or tablet must have fingerprint scanning and/or facial recognition set up on it and your fingerprint/facial pattern recorded (“Biometric Credentials”).  The app must also be downloaded to your mobile device and the appropriate settings enabled.

Once you set up your Biometric Credentials you may use them to log onto the HSBC UK Business Banking app and where available make payments to existing beneficiaries or set up new ones.

You must take all reasonable precautions to keep your mobile device and security information safe and prevent any fraudulent use of them. If you choose to activate the feature that allows you to use your Biometric Credentials to log onto the HSBC UK Business Banking app, you must ensure that only your Biometric Credentials are registered on that device. You may be responsible for unauthorised payments made from any accounts you access using the HSBC UK Business Banking app if you have not kept your mobile device and your security details safe or if another person’s Biometric Credentials are registered on your mobile device.

HSBC UK Bank plc reserve the right to remove the ability for biometric sign-on at any time and, if necessary, without notice where we have concerns relating to the security of your mobile device. If we do revoke biometric access to your device, then in normal circumstances you will be able to continue to sign-on using your existing security details.

Frequently Asked Questions

What is Fingerprint ID?

Fingerprint ID is a simple and secure way to access the HSBC UK Business Banking app by letting your mobile phone ‘read’ your fingerprint. You can use it as an alternative to your passcode.

Can I use Fingerprint ID to log on to the HSBC UK Business Banking app?

To log on using Fingerprint ID, you need to have the HSBC UK Business Banking app installed on a HSBC approved Android mobile device (list of approved devices) running the Android operating system 7.0 or above.

Which devices can I use with Fingerprint ID?

All devices that have Android 8 or above installed, and biometric capability enabled, are eligible for Fingerprint ID.

Please click here for details of the eligible devices approved for Fingerprint ID use.

Can I set up Fingerprint ID when I register for the HSBC UK Business Banking app?

Yes. First, enable fingerprint scanning in your device’s settings and follow the instructions to save your fingerprint. You’ll need to set up a device passcode, if you haven’t done this already.

When you log on to the HSBC UK Business Banking app for the first time simply open the settings screen and follow the instructions to set up your Fingerprint ID log on.

How do I register my business account to use Fingerprint ID log on?

You can do this from the preferences menu in the HSBC UK Business Banking app.

Can I use Fingerprint ID to log on if I have other people’s fingerprints stored on my device?

If you change or add a new fingerprint, you’ll receive a ‘records updated’ message prompting you to log on using your passcode.

If my fingerprint is not recognised, can I still log on to the HSBC UK Business Banking app?

Yes, as an alternative you can still log on to the HSBC UK Business Banking app using your passcode.

How can I disable Fingerprint ID?

There are two ways to disable Fingerprint ID:

  • From the preferences menu of the HSBC UK Business Banking app.
  • In your device settings, disable fingerprint scanning or delete all registered fingerprints

What if my Fingerprint ID log-on enabled phone is lost or stolen?

As soon as possible, log on to Find My Device from Android.com/find and sign in to your Google account. You can remotely erase your device data by selecting the ‘Erase’ option on it.

Will my fingerprint be stored in the app or elsewhere within HSBC?

No. Your fingerprints will not be stored in the HSBC UK Business Banking app or kept within HSBC. For more details please return to 'Preferences' and select 'Fingerprint ID security requirements'.

I have an eligible Android phone and an iPhone. Can I log on to both devices at the same time?

No. You can have only one active session on one device at any one time.

Supported devices and hardware requirements

The following devices are supported on Android 7:

Samsung Galaxy A7

LG V30

Google Pixel 3 XL

Samsung Galaxy Note 9

Samsung Galaxy A9 2018

Samsung Galaxy A6+

Samsung Galaxy J6

Google Pixel

Samsung Galaxy A6

Samsung Galaxy S7 Edge

LG G6

Samsung Galaxy Note 5

Samsung Galaxy Note 8

Samsung Galaxy S9

Samsung Galaxy S6

Samsung Galaxy S8

Google Pixel 2

Samsung Galaxy S8+

Samsung Galaxy S7

Samsung Galaxy S9+

Google Pixel 2 XL

Samsung Galaxy A7

Samsung Galaxy A9 Star

Samsung Galaxy S6 edge+ Duos

Samsung Galaxy A9

LG V20

Samsung Galaxy C9 Pro

Google Pixel 3

Samsung Galaxy S6 Edge

 

 

All devices with Android 8 or above installed and biometric capability enabled, are eligible for Fingerprint ID.

Samsung Galaxy S10, S10e, Note 10, and Note 10+ devices are supported for Fingerprint ID, provided they have Samsung Biometric Patch version 2.0.24.20 or above installed.

The following devices are not supported for Fingerprint ID:

OnePlus 3

OnePlus 4

OnePlus 5

Xiamoi Redmi Note 5

Xiaomi Mi 6

Nokia 7 Plus

Nokia 8 Sirocco

Nokia 8

Motorola Moto G5S

LG G7+ Thin Q

 

 


1 Samsung and all device names listed are trademarks of Samsung Electronics Co. Ltd.
2 The HTC logo, HTC BoomSound, HTC Ultrapixel and HTC Sense are trademarks of HTC Corporation. Android is a trademark of Google, Inc.
3 The LG logo and LG are trademarks of LG Corp.
4 Google and Google Pixels are trademarks of Google LLC.
5 Xperia and the XPERIA logo are trademarks or registered trademarks of Sony Mobile Communications Inc.
6 Nokia and HMD Global are trademarks of HMD Global Oy
7 OnePlus and ONEPLUS are trademarks of One Plus Technology (Shenzhen) Co., Ltd.
8 Xiaomi and Redmi are trademarks of Xiaomi Corporation
9 Motorola and Moto are trademarks of Motorola, Inc.

HSBC UK Business Banking has verified the compatibility of these mobile devices and their most recent operating systems for use with HSBC UK Business Banking app. To ensure that you get optimal use of the services available in HSBC UK Business Banking, update your smartphone's operating system regularly.

Please note that HSBC UK Business Banking functionality may perform normally using other operating systems, but compatibility cannot be confirmed at this time. For more information about your device, please refer to your user manual or contact the manufacturer for assistance.

Find out more

Google Play and the Google Play logo are trademarks of Google Inc.


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Find out more about the HSBC UK Business Banking app

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