Find answers to some questions you may have about our cookies and how we use them
The only time we may share personal information gathered through cookies, is when you have given us express consent to do so by applying for a product or service. For example, if you were applying for an insurance policy, we'd inform you that we'd be passing your details to our trusted third party insurance provider.
The cookies we use are completely safe. In fact, many of them are used purely to provide important security features such as protecting your data and your accounts.
Our cookies do not store personal information such as your name, address, telephone or email, however our tailored content cookies may monitor how you use our website so that we can deliver you more suitable content. We do use a small number of cookies that store encrypted versions of information where you have asked us to, such as the 'Remember me' function that allows us to remember your Internet Banking username for subsequent visits. However, this is encrypted so that only HSBC can read this information. Please note this functionality is not provided for Business Internet Banking.
The cookies we use cannot look into your computer, smartphone or web-enabled device and obtain information about you or your family or read any material kept on your hard drive.
Our cookies cannot be used by anyone else who has access to the computer to find out anything about you, other than the fact that someone using the computer may have visited a certain website. Our cookies do not in any way compromise the security of Business Internet Banking.
To ensure we can provide suitable content to meet our customers' needs, all cookies have to be enabled if you want to access Internet Banking.
There are two types of HSBC adverts shown on other companies' websites. The first are general campaign-related adverts that are not targeted based on your browsing behaviour, from which you cannot opt out. The second are targeted adverts which are being shown to you because of your likely interests based upon previous web browsing activity. These can be easily identified as they feature a small blue AdChoices icon in the corner of the advert.
To disable all targeted adverts from HSBC, please visit Your Online Choices where you will be able to opt out of the Microsoft Advertising network. Please note, by opting out of Microsoft Advertising, this will disable targeted adverts for HSBC and any other companies that use this network. For further details, please visit the AdChoices website.
If you wish to opt out of all cookies for this website and any other website, you can do this through your browser settings. Your browser's 'help' function will tell you how to do this.
However, please remember that cookies are often used to enable and improve certain functions on our website. If you choose to switch certain cookies off, it is likely to affect how our website works. For example, if your browser is set to disable 'session' cookies, although you will still be able to view our public website, you won't be able to log on to Internet Banking.
To find out more about disabling cookies, visit allaboutcookies.org