Post Office® branches

If you reach your daily or monthly limit, your transaction will be declined at the Post Office. If you exceed only your daily cash deposit limit, you can come back the next working day. If you exceed your monthly limit, you’ll need to wait until the first day of the month for your cash deposit limit to reset. 

Alternative payment solutions available to you

You can also use our branches to pay in cash, however, some of our branches have cash deposit limits in place depending on the type of branch - to check the limit at a specific branch, please visit business.hsbc.uk/branch-finder.

Alternatively, there are lots of other options to using cash – the suitability of these will depend on your business. For more information on this, please visit business.hsbc.uk/ways-to-bank.

All Commercial Banking customers with a debit card who currently make cash deposits or withdrawals, or need to make a balance enquiry or require change-giving or deposit cheques (with a standard cheque only deposit slip) will be able to use the Post Office® in addition to the HSBC Branch Network

This service will be available to all Commercial Banking customers with a Business Current Account. All Community, School or College account customers and other business customers will also be eligible, as long as you have a Business Debit or Deposit Card for cash transactions or balance enquiries. Cheque deposits require an HSBC cheque only deposit slip together with a cheque envelope (supplied by the Post Office®).

Commercial Banking customers will be able to make the following transaction types:

• Cash Deposit
• Cash Withdrawal [Notes only]
• Balance Enquiry
• Cheque Deposit
• Change-Giving

It’s necessary to have a Business Debit Card for automated services; cheques do not require a card, but do require an HSBC cheque only deposit slip, together with a cheque envelope (supplied by the Post Office®).

If you only want your employees to have a card to pay in or exchange cash [note/coin swap] at the Post Office, you can apply for a Business Deposit Card.

Business Deposit Cards can’t be used to make payments or cash withdrawals, only to pay in at Post Offices and HSBC deposit machines.

For further information, please visit Business Deposit Card | Business Banking | HSBC

Customers who only use the service occasionally can simply go into any Post Office® Branch and use the transaction types outlined above. If you make deposits of GBP10,000 and above, or GBP500 in coin per week, or you require a regular change-giving service, you’ll be required to agree access to your preferred Post Office® Branch. This can be done by emailing a Nomination Form to the Post Office® prior to starting the service. Please speak to Business Telephone Banking, your Relationship Manager or your local branch to get a copy of the form.

For cash transactions, no. The Business Debit Card services utilise the LINK system. This is a real-time settlement operation. Therefore customers using the Post Office® will be credited or debited in real-time. Due to the later opening hours of the Post Office® it will be possible for customers to credit/debit their account later than our Branch 3.30 pm cut-off. For cheque deposits there will be an additional business day required for clearing, as HSBC will not receive the cheque envelope from the Post Office® until the next business day following deposit.

Yes, cheque deposits can be made at any Post Office®. Please use your standard HSBC cheque only deposit book and place the slip and cheques into the cheque envelope which will be provided by the Post Office® at the time of deposit.

Yes, Customers can do so using the Business Debit Card or Business Deposit Card.

To reflect the introduction of the Post Office® service for customers, changes have been made to the Business Banking Terms and Conditions, Business Banking Made Easy brochure, and the Business Banking Price List. Copies of these booklets are available at www.hsbc.co.uk/business, within any of our branches, or ordered by telephone on 0800 032 1770.

Yes, all commercial banking customers with access to a Business Current Account have been written to with a Notice of Variation of their Business Banking Terms and Conditions, Business Banking Price List and Business Banking Made Easy brochure. The first communication was issued in December 2015 for cash services, followed by another communication in October 2016 announcing cheque services. A further update was provided to customers in October 2017, advising them of the change-giving service.

You’ll pay no more than you are currently paying for using HSBC branches. For services using a Business Debit and Deposit Card instead of a paying in slip the counter withdrawal or branch deposit fee will be lower – typically 25p. If you’re enjoying free banking this will also apply to the Post Office® Services until your free banking period ends. For negotiated customers you’ll continue to pay the agreed deposit/withdraw fee.

At HSBC, we're committed to providing you with a first-class service and effectively delivering the products and services you need. Even with the best of intentions, we know things can go wrong. So, if for any reason you're not entirely satisfied with any aspect of our service, please let us know as soon as possible. For Account complaints, including settlement issues, please contact your Relationship Manager or Business Telephone Banking on 03457 60 60 60. For day to day queries regarding the Post Office® please either enquire at a local Post Office® Branch or visit their website.

If you are not registered for Business Telephone banking and you do not have a Relationship manager, please use our Branch Finder to locate your nearest HSBC branch.