Policy limits and exclusions may apply. Please see the policy wording for full terms and conditions.
Information About Our Services
Who regulates us?
The Financial Conduct Authority is the independent watchdog that regulates financial services, including insurance. We are authorised by the Prudential Regulatory Authority and regulated by the Prudential Regulatory Authority and the Financial Conduct Authority as an insurance intermediary.
We are registered on the Financial Services Register as: HSBC UK Bank Plc under registration no. 765112
You can check this on the Financial Services Register by visiting the Financial Conduct Authority website: register.fca.org.uk
Whose products do we promote and who will we introduce you to?
For certain commercial insurance products, HSBC UK Bank Plc (“HSBC UK”) acts as insurance intermediary and promotes, and markets insurance products arranged by Arthur J Gallagher (“AJG”) and we introduce customers to AJG. Under these arrangements, HSBC UK provides no advice, makes any recommendations or provides any guidance as to the suitability of any insurance product or service that may subsequently be provided by AJG as a result of any promotion or marketing of an insurance product or any HSBC UK introduction.
What will you have to pay us?
No fee is charged by HSBC UK for promoting and marketing the commercial insurance products and introducing you to AJG. HSBC UK receives a commission from AJG in relation to any commercial insurance policy they arrange, which means that a percentage of the premium or of any fee that you pay is given to us.
What to do if you have a complaint about our services
Every effort is made to ensure that high standards are maintained. However, if you need to bring any matter to HSBC UK’s attention related to our promotion and marketing of commercial insurance products arranged by AJG or your introduction by HSBC UK to AJG, please:
Write to:
Customer Service Centre, BX8 1HB
Telephone: 03457 606060 (Lines are open Monday to Friday, 8am to 8pm and Saturday, 8am to 2pm (subject to change over certain periods). Calls may be monitored or recorded for quality and training purposes.)
Email: If you’re an existing customer and use ‘Business Internet Banking’ then the quickest and most secure way is to use the ‘Contact and Support/Secure Messages’ area to send us an email, once you have logged on. If you don’t currently use our Business Internet Banking service or don’t bank with HSBC then you can complete our online form.
If your complaint is related to AJG or the service you received from AJG then please get in touch;
in writing: Complaints Team, Spectrum Building, 55 Blythswood Street, Glasgow G2 7AT
by telephone: 0141 285 3539
by email: commercialcomplaintsUK@ajg.com
To help continually improve service, and in the interests of security, your communications may be monitored and/or recorded. Following the complaints procedure does not affect your right to take legal action.
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (“FOS”). Further information is available by contacting them on 0800 023 4567 or by visiting their website on: financial-ombudsman.org.uk
