HSBC will NEVER ask you for personal information such as passwords or full account details. We may ask for partial information to help direct your query, eg last four digits of an account number. For further guidance, visit: Business Internet Banking Help Centre
How do I use the service?
If our system anticipates that a customer is having difficulty when using the above-mentioned services, a chat invite will be prompted to offer instant assistance. When our customer service officers are available, a visible tab is also displayed at the side of the screen. Just follow the steps below to enjoy the new service.
Click start chat when the invitation box is prompted
Enter your name in the dialogue box and click 'Start chat'
You can start to chat by typing your questions in the chat boxand pressing "Send"
To initiate a live chat, click on the help tab on the right hand side of the screen and you will be able to initiate a live chat from there by clicking the start a LiveChat box and complete steps 2 and 3.
Note: HSBC staff will never ask you to reveal passwords or full account information.