Chat Assistant

Our Chat Assistant is available online and in our HSBC UK Business Banking app 24 hours a day, 7 days a week to answer common banking queries. If it doesn’t help with your query, you can connect to an agent during opening hours.

For desktop users, simply go to the ‘Need help?’ or ‘Chat with us’ tab on the right hand side of your screen.

In your business banking app, just go to ‘Help and support’ in the ‘More’ menu.

To discuss account specific information, log on to Business Internet Banking or the app to start a chat.

Key Benefits

Get instant help with common banking queries 24/7

Available on our website, Business Internet Banking and in our HSBC UK Business Banking app

Send us a message anytime, anywhere using your HSBC UK Business Banking app

Agents online between 8am to 8pm, Monday to Friday and 8am to 2pm on Saturday

Ask account specific questions when securely logged into Business Internet Banking or your HSBC UK Business Banking app

HSBC will NEVER ask you for personal information such as passwords or full account details. We may ask for partial information to help direct your query, e.g., last four digits of an account number. For more information on staying safe online, visit our Business Internet Banking Help Centre


How do I use the service?

On your HSBC UK Business Banking app

For a quick way to get help, simply go to the ‘More’ menu in your app and choose ‘Help and support’. You can get instant answers to common banking queries from our virtual assistant.

If the assistant can’t help, you can choose to ‘Message us’. You can send us a message anytime and we’ll respond as soon as an agent is available during opening hours. There’s no need to wait for a response, you’ll get a notification to your device as soon as we reply.

On Business Internet Banking and our websites

On our website or Business Internet Banking, simply look for the blue ‘Need help?’ or ‘Chat with us’ tabs on the right hand side of the screen.

Ask the Chat Assistant your questions to get instant help. If it can’t answer or you need to speak to an agent, you can choose to the ‘Chat with an agent’ button, during opening hours.

If you want to discuss your existing account please log in to Business Internet Banking or your HSBC UK Business banking app to start a secure chat.






Note: HSBC staff will never ask you to reveal passwords or full account information.

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Please be aware that the external site policies will differ from our website terms and conditions and privacy policy. The next site will open in a new browser window or tab.