E-wallet for HSBC Kinetic Credit Card

These Additional Conditions cover the use by you and your cardholders of e-wallets and digital versions of your cards.

The Additional Conditions apply between:

• ‘You’, the person who successfully applied for a credit card product. Unless we state otherwise, whenever we refer to you, we’re referring to you and any cardholders you’ve authorised to hold a card; and
• ‘Us’, HSBC UK Bank plc.

These Additional Conditions apply in addition to the HSBC Kinetic Credit Card Agreement. If there’s a conflict between these Additional Conditions and any terms between us, these Additional Conditions will take priority in relation to use of e-wallets and digital versions of your cards.

Only cardholders may add a card to a e-wallet on their own device or a device they alone control. By adding a card to a e-wallet the cardholder confirms that they:

• Have the credit card account holder’s agreement to use it; and
• Will use it in accordance with the HSBC Kinetic Credit Card Agreement and these Additional Conditions.

You may need to agree to separate terms with the e-wallet provider. These are independent of us and may govern the registration and use of the e-wallet (including the use of any data you may share with the e-wallet provider).

You’re responsible for keeping your e-wallet safe and making sure it’s not used by unauthorised persons and/or for unauthorised purposes. You must:

• Keep your mobile device safe by:

  —Choosing security details that aren’t easy to guess or work out;

  —Never sharing your security details with anyone;

  —Only registering your biometric data on your own device; and

  —Never activating a payment session on a linked device while someone else is using it.

• Delete your card from your device before you pass it to someone else or dispose of it including when you sell it or get it repaired.

If your card has been lost, stolen, renewed or replaced you must make a chip and PIN transaction within the timeframes below to continue using the e-wallet. If you don’t your e-wallet may be deactivated.

• Lost or stolen card – Within 30 days of the date of the letter accompanying your new card.
• Renewed card – Before the expiry date shown on your old card.
• Replaced card – Within 30 days of the date of the letter accompanying your new card.

We may, cancel or suspend the use of your e-wallet without prior notice if:

• You don’t follow these Additional Conditions;
• We suspect fraud, or that the security of your card and/or e-wallet has been compromised;
• Your security details have not been kept safe;
• We’re required, requested or entitled to do so under any agreement between us, including under our HSBC Kinetic Credit Card Agreement;
• The e-wallet is withdrawn by the e-wallet provider;
• We reasonably consider that by continuing to issue you with your card and/or e-wallet we may be at risk of breaching any applicable law, regulation, code, court order or other duty;
• We reasonably consider that we or another member of HSBC Group may be exposed to action or censure from any government, regulator or law enforcement agency; or
• You no longer have a HSBC Kinetic Credit Card with us.

If we do this, you must delete your card from your e-wallet.

You can stop using your credit card in your e-wallet at any time by removing your card from your e-wallet – just make sure you delete all information relating to your credit card held in your e-wallet.

We may vary these Additional Conditions from time to time.

These Additional Conditions are governed by English law and the courts of England shall have non-exclusive jurisdiction over us, you and all users.

If you need any of this information in a different format, please let us know. This includes large print, braille, or audio. You can speak with us using the live chat service on our website, by visiting one of our branches or by giving us a call.

There are also lots of other options available to help you communicate with us. Some of these are provided by third parties who are responsible for the service. These include a Text Relay Service and a British Sign Language (BSL) Video Relay Service. To find out more, please get in touch. You can also visit business.hsbc.uk/accessibility or business.hsbc.uk/contact-us.