What are cookies?
Cookies are small text files that are sent to and stored on your computer, smartphone or other device for accessing the internet, whenever you visit a website. Cookies are useful because they allow a website to recognise a user's device.
More information about cookies can be found on allaboutcookies.org
How cookies make our website safer and easier to use
Cookies can allow us to tailor the content of our website to suit your interests. For example, instead of displaying promotional messages about products you already have, they let us show you other services you may be interested in.
We use 'analytics' cookies to help us make our website better for those who visit it regularly. They help us work out what users like and don't like and how we can improve things for you.
When we include links to other websites, please bear in mind they will have their own privacy and cookie policies that will govern the use of any information you submit. We recommend you read their policies as HSBC is not responsible or liable for their privacy practices.
How we work with trusted third parties
Third parties are trusted suppliers to HSBC. They include our insurance policy providers, partners who provide important functionality to our website, such as our live chat service, and partners who help us improve our website, such as Webtrends, who provide statistics about which pages are visited most frequently.
You will only ever be shown HSBC-branded advertisements on our website - never those from other companies. Of course, you may see HSBC-branded advertisements when browsing other companies' websites too. Some of these will be general campaign-related adverts but others will be tailored to your likely interests based upon previous web browsing activity - these can be easily identified as they feature a small blue AdChoices icon in the corner of the advert. If you want to opt-out of receiving targeted adverts from HSBC, please read our FAQs.
How you can manage your cookies
The browsers of most computers, smartphones and other web-enabled devices are typically set up to accept cookies. If you wish to amend your cookie preferences for this website or any other websites, you can do this through your browser settings. Your browser's 'help' function will tell you how to do this.
However, please remember that cookies are often used to enable and improve certain functions on our website. If you choose to switch certain cookies off, it is likely to affect how our website works. For example, if your browser is set to disable 'session' cookies, although you will still be able to view our public website, you won't be able to log on to Internet Banking.
More information about how to disable cookies can be found on allaboutcookies.org
How we improve our email
We use email analytics and reporting tools to see how many of our emails are opened and which links receive the most clicks. Knowing which articles and topics our customers like and which they don't like helps us improve our content and make our emails more relevant.
We maintain strict security standards and procedures to prevent unauthorised access to information about you. HSBC will never contact you by email or otherwise to ask you to validate personal information such as your user ID, password, or account numbers. If you receive such a request, please call our online security on 03456 002 290, if you are a Business customer, please call 03456 022 014.
If you wish to unsubscribe from marketing emails, please click on the link located in the footer of any marketing email you've received from us.
More about your privacy
To find out more about how HSBC protects your privacy when using our website, please see our Website Privacy Notice