At HSBC we understand that people learn, think and understand in different ways. Our brains are naturally diverse and function in disparate ways, and to reflect this HSBC provides a variety of services and support.
Processing information – Neurodiversity
For customers who have Autism, a learning disability or difficulties in processing information if you choose to inform us our staff can provide you with additional support, whether that be:
- Providing longer appointments to allow more time for discussions.
- Arranging appointment times that are more suitable to you and your schedule.
- Choosing a quieter, more private room or location to meet with less distractions, noise and activity.
- Facilitating a family member or friend to accompany you to appointments.
- Provision of your communication in large print or audio, if that better suits your needs.
Further information regarding accessibility options can be found here.
We're proud to have worked in partnership with Alzheimer's Society and Alzheimer Scotland. Together we've built stronger, dementia-friendly communities and are making HSBC a dementia-friendly business.
We want our customers to be able to bank in the way that makes them most comfortable. That's why many of our staff are Dementia Friends, meaning they're trained to support those impacted by dementia.
Further information can be found here.
For customers who have Dyslexia and Dyscalculia, if you choose to inform us our staff can ensure you get the support to best support your needs, whether that be:
Communications: letters and documentation can be provided in a format more suited to your needs, such as large print or communications via audio CD.
Debit and credit cards: For customer who find it difficult to use a PIN number, we can offer these alternatives:
- A chip-and-signature card
- Contactless payments, using Apple Pay® or Google Pay on your smart phone.
Talking ATMs: Talking ATMs are useful for anyone who wants to use an ATM but struggles with the screen instructions. They are easy to use, you just need your bank card, PIN and standard headphones (3.5mm jack) such as the kind you get with a phone or MP3 player. Please note: Not all ATMs are the same. The voice instructions will let you know where things are.
Further information regarding accessibility options can be found here.
For further information about Neurodiversity: https://www.understood.org/en/friends-feelings/empowering-your-child/building-on-strengths/neurodiversity-what-you-need-to-know
