When to call us
If you've been asked to call us, our Customer Services team will be happy to help. They will advise you if you need to provide some information and explain what you need to do next.
When to go to your nearest branch
It's unlikely that you will need to go into a branch. But, if we do ask you to, we'll talk you through HSBC Safeguard and explain what your next steps are.
Suitable proof of identification
If we've asked to see your ID, your passport or driving licence are best. You can find a full list of ID we accept here
Acceptable proof of address
Council tax and utility bills are the most common proof of address. You'll find a full list of acceptable proof here. Remember, your documents will need to be certified copies.
Find out more
Get in touch
Call us on:
0800 030 4516
Textphone: 03457 125 563
From overseas, call: