What HSBC Safeguard means for you

Back to Safeguard

If we need any new information from you, we'll write to you explaining the steps you need to take. If you don't hear from us, you won't need to do a thing.

When to call us

If you've been asked to call us, our Customer Services team will be happy to help. They will advise you if you need to provide some information and explain what you need to do next.

When to go to your nearest branch

It's unlikely that you will need to go into a branch. But, if we do ask you to, we'll talk you through HSBC Safeguard and explain what your next steps are.

Suitable proof of identification

If we've asked to see your ID, your passport or driving licence are best. You can find a full list of ID we accept here

Acceptable proof of address

Council tax and utility bills are the most common proof of address. You'll find a full list of acceptable proof here. Remember, your documents will need to be certified copies.

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