Fraud Reporting

Whether you've been the victim of fraud or a scam or lost your card, you'll find all the contact numbers you need to report a problem here.

Please note, you may be charged by your mobile provider for calling the below numbers.

Report Fraud

Fraud occurs when a fraudster steals your information to make a payment from your account without your authorisation. Identity fraud occurs when a fraudster applies for a banking product in your name without your knowledge. If you’ve been the victim of fraud, the table below will help put you in contact with someone who can help:

To report
Contact
Fraudulent bank transfers
Contact us on 03452 669 3371 (or +44 1470 697 107 if you’re calling from outside the UK)
Fraudulent credit or debit card payments
Contact us on 03456 008 0501 (or +44 1470 697 093 if you’re calling from outside the UK)
Fraudulent cheque payments or fraudulently opened account in your name
Contact us on 03457 60 60 602 (or +44 1226 260 878 if you’re calling from outside the UK)
Fraudulent payments made on HSBCnet
Contact us on 0800 169 99033
Fraudulent payments made on HSBC Kinetic
Use the phone numbers above. Alternatively, you can use the ‘chat with us’ feature in the Kinetic app. If you can’t access the app, please click here to visit our FAQs.

Report a Scam

Authorised Push Payment (APP) scams occur when someone tricks you into sending money to a fraudster posing as a genuine payee. Some common examples are when a scammer tricks you into making a payment and the recipient isn’t the person you intended to pay, the payment wasn’t for the purpose that you originally agreed, or the goods/services didn’t exist. If you’ve been the victim of a scam, the table below will help put you in contact with someone who can help:


To report
Contact
Bank transfer scams
Contact us on 03455 873 5233 (or +44 1226 260 878 if you’re calling from outside the UK)
Scam payments made on HSBCnet
Contact us on 0800 169 99033
Scam payments made on HSBC Kinetic
Use the phone numbers above. Alternatively, you can use the ‘chat with us’ feature in the Kinetic app. If you can’t access the app, please click here to visit our FAQs.

Other Support

Below you’ll find further support on other Fraud and Scam related incidents. Alternatively, click here to visit our Business Banking Fraud Centre

Contact HSBC online

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