
Business Banking Fraud Centre
Find out about Fraud, Scams, Cybercrime and our events.
Report Fraud
Fraud occurs when a fraudster steals your information to make a payment from your account without your authorisation. Identity fraud occurs when a fraudster applies for a banking product in your name without your knowledge. If you’ve been the victim of fraud, the table below will help put you in contact with someone who can help:
To report | Contact |
---|---|
Fraudulent bank transfers | Contact us on 03452 669 3371 (or +44 1470 697 107 if you’re calling from outside the UK) |
Fraudulent credit or debit card payments | Contact us on 03456 008 0501 (or +44 1470 697 093 if you’re calling from outside the UK) |
Fraudulent cheque payments or fraudulently opened account in your name | Contact us on 03457 60 60 602 (or +44 1226 260 878 if you’re calling from outside the UK) |
Fraudulent payments made on HSBCnet | Contact us on 0800 169 99033 |
Fraudulent payments made on HSBC Kinetic | Use the phone numbers above. Alternatively, you can use the ‘chat with us’ feature in the Kinetic app. If you can’t access the app, please click here to visit our FAQs. |
Report a Scam
Authorised Push Payment (APP) scams occur when someone tricks you into sending money to a fraudster posing as a genuine payee. Some common examples are when a scammer tricks you into making a payment and the recipient isn’t the person you intended to pay, the payment wasn’t for the purpose that you originally agreed, or the goods/services didn’t exist. If you’ve been the victim of a scam, the table below will help put you in contact with someone who can help:
To report | Contact |
---|---|
Bank transfer scams | Contact us on 03455 873 5233 (or +44 1226 260 878 if you’re calling from outside the UK) |
Scam payments made on HSBCnet | Contact us on 0800 169 99033 |
Scam payments made on HSBC Kinetic | Use the phone numbers above. Alternatively, you can use the ‘chat with us’ feature in the Kinetic app. If you can’t access the app, please click here to visit our FAQs. |
Other Support
Below you’ll find further support on other Fraud and Scam related incidents. Alternatively, click here to visit our Business Banking Fraud Centre
1Lines are open Monday to Sunday, 8:00am to 8:00pm.
2Lines are open Monday to Friday, 8:00am to 8:00pm and Saturday, 8:00am to 2:00pm (subject to change over certain periods).
3Lines are open 24 hours a day, 7 days a week.
