Fraud HUB

Whether it's a missing card or a suspicious transaction, here you’ll find all the numbers you need to report a problem.

My card is lost or stolen

If your card is lost, stolen or being misused you can contact us 24 hours a day, 7 days a week by calling our emergency line on:

  • 0800 032 7075 if you’re calling from the UK.
  • +44 1442 422929 if you’re calling from outside the UK.

You might be charged by your phone provider for using these lines.

I wish to dispute a transaction

Check out our query transactions page for hints and tips to help you identify why you might not recognise the transaction.

If there’s a card payment which you recognise, but wish to dispute, you can call Business Telephone Banking between Monday to Friday, 8am to 8pm and Saturday, 8am to 2pm on:

  • 03457 60 60 60 if you’re calling from the UK.
  • +44 1226 260 878 if you’re calling from outside the UK.

My card is blocked or a transaction has been declined

We may have detected a possible fraud attempt and have blocked your card or transaction to protect your funds. You may have also received a text message or call from us to discuss if this payment was genuine.

You can speak to our card fraud detection team 24 hours a day, 7 days a week on:

  • 03456 008 891 if you’re calling from the UK.
  • +44 1470 697 005 if you’re calling from outside the UK.

I need to report fraudulent activity

What is Fraud or a Scam?

A Fraud is a transaction or suspicious activity on your account which you had no knowledge of or didn’t authorise.

A Scam is when a criminal convinces you to knowingly authorise a payment from your account to a person, company, or for goods you believe to be genuine.

Fraud

If you believe someone has fraudulently used your credit or debit card, you can contact us between 8am to 10pm, 7 days a week on:

  • 03456 008 050 if you’re calling from the UK.
  • +44 1470 697 093 if you’re calling from outside the UK.

If you believe this is a fraudulent bank transfer or bill payment (i.e. not made with your credit or debit card) that you didn’t authorise, you can contact us between 9am to 6pm, Monday to Friday on:

  • 03456 100 135 if you’re calling from the UK.
  • If the payment was made through HSBCnet, call 0800 169 9903 (lines open 24 hours a day, 7 days a week).

Scams

If you’ve authorised a bank transfer or bill payment and now believe you’ve been the victim of a scam, you can call us 24 hours a day, 7 days a week.

The number you need depends on how you authorised the transfer or payment:

  • If you authorised this payment through Business Telephone Banking or Business Internet Banking, call 03455 873 523.
  • If you authorised this payment through HSBCnet, call 0800 169 9903.
  • If you suspect you may have divulged your security details, please call 03455 873 523 if you’re calling from the UK or +44 1226 260 878 if you’re calling from outside the UK.

We recommend you also report fraud to Action Fraud on by calling 0300 123 2040 or online at actionfraud.police.uk.

I received a text message from HSBC, is it genuine?

We may text you to check a card transaction is legitimate or to ask you to contact us.

Check our text messages page to see what our regular text messages look like and also see some messages commonly sent by fraudsters.

I got a suspicious email

Stop. Don't click on any links. Don't open any attachments. Just forward the email to phishing@hsbc.co.uk and we'll investigate it.

Other support

There may be other reasons you suspect you’ve been a victim of fraud or cybercrime. Please contact your Relationship Manager (if you have one) or contact our Business Telephone Banking team on 03457 60 60 60 or if you’re outside the UK, it’s +44 1226 260 878. If you need a Text Relay service, you can download the ‘Relay UK’ app and call our number from within it. For other accessible ways to contact us, please visit our Accessibility page.

business.hsbc.uk/bib-help-centre
hsbcnet.com/gbm/about-hsbcnet/security-alerts
cardwatch.org.uk
chipandpin.co.uk
fca.org.uk/
cifas.org.uk
equifax.co.uk
identitytheft.org.uk
getsafeonline.org/business/
actionfraud.police.uk/small-businesses-know-your-business

HSBC Fraud and Cyber Awareness app – now live!

The HSBC Fraud and Cyber Awareness app keeps you up to date with current scams, fraud trends and guides to help protect you and your money.

Get the latest alerts straight to your phone. You can also share content to your social channels, and test your knowledge with our range of quizzes.

Whether you're a HSBC customer or not, download this free app, by simply searching 'HSBC Fraud and Cyber Awareness' on the iOS or android app store today.

iOS

Android

Fraud and Cyber awareness app - app terms (PDF, 79KB)

Available in the UK, UAE, Algeria, Bahrain, Egypt, Kuwait, Oman, Qatar and Turkey.

Tools and resources

The Cybercrime Hub

Get valuable insights, tips, and tools to help you protect your business from cybercrime.

HSBC UK Fraud Guide

Download our handy 3-page guide on the different types of fraud and the steps you can take to protect yourself.

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