Digital Security Device

The Digital Security Device is the digital version of the physical Security Device and is a feature on your HSBC UK Business Banking mobile app. You can now generate codes to log on, make payments and authorise changes anytime, anywhere without having to carry a separate device.

If you can still use your physical Security Device but would like to upgrade to a Digital Security Device, you can do that by downloading and setting up the HSBC UK Business Banking app. Find out more about the HSBC UK Business Banking app.

Never give out your codes to anyone. To find out more, visit our Fraud Hub.

If you have an existing physical Security Device, you can set up your Digital Security Device by downloading the HSBC UK Business Banking app and following on-screen instructions. Once set up is complete, you’ll receive a confirmation from us that the Digital Security Device has been activated.

If your physical Security Device needs to be replaced, click on the ‘Need help?’ tab and start a chat with an agent. We’ll deactivate it, send you a Security Device Replacement Code and help you upgrade to a Digital Security Device or order a replacement.

Using Biometrics (Touch ID, Fingerprint ID, Face ID)

To use biometrics to generate codes on your Digital Security Device, you'll need to enable it when you first set up the app. If you’ve already set up the app, log on, go to the ‘More’ menu, select ‘Preferences’ and tap on the toggle to enable it.

To generate a code:

1. Tap ‘Digital Security Device’ on the log on screen and choose the code that you want to generate.
2. When prompted, confirm with your biometrics. The Digital Security Device will then generate a 6-digit code. This refreshes every 30 seconds.
3. Follow on-screen instructions and enter the code required to complete your action.

Using your HSBC UK Business Banking app passcode

Your passcode is the 6-digit code that you’ve set up when you first set up the HSBC UK Business Banking app.

To generate a code:

1. Tap ‘Digital Security Device’ on the log on screen and choose the code that you’ve been asked to generate.
2. When prompted, enter your passcode and confirm. The Digital Security Device will then generate a 6-digit code, which refreshes every 30 seconds.
3. Follow on-screen instructions and enter the code required to complete your action.

Logging on to Business Internet Banking

To log on to Business Internet Banking via a PC or laptop, go to the log on page, enter your username and select to log on via your Business Banking app.

Making payments with your Digital Security Device

When using Business Internet Banking on PC or laptop, you can now use your Digital Security Device to authorise:

• New payees
• Payments to new payees (Bill Payments, BACS, CHAPS, Standing Orders and International Payments)

Here’s how you do it:

1. Open the HSBC UK Business Banking app
2. Tap on ‘Digital Security Device’ at the bottom of the screen and select ‘Authorisation Code’.
3. Follow on-screen instructions on Business Internet Banking and enter the 4 or 8 digit code required.
4. When prompted, enter your passcode or use biometrics to confirm. You’ll be given a code which refreshes every 30 seconds.

Confirming changes with your Digital Security Device

When using Business Internet Banking on PC or laptop you can also use your Digital Security Device to confirm changes such as:

• Creating / editing a user
• Amending your business name
• Updating business contact details - address, phone number, or email

Here’s how you do it:

1. Open the HSBC UK Business Banking app,
2. tap on ‘Digital Security Device’ at the bottom of the screen and select ‘Confirmation Code’.
3. When prompted, enter your passcode or use biometrics to confirm. You’ll be given a code which refreshes every 30 seconds.

To see how to generate codes via a physical Security Device, please visit this page.