At HSBC we are committed to providing you with a first-class service and effectively delivering the products and services you need. Even with the best of intentions, we know things can go wrong. So, if for any reason you are not entirely satisfied with any aspect of our service, please let us know as soon as possible. We’ll investigate the situation and where necessary, set about putting things right as quickly as possible. We will also take steps to avoid similar problems happening in the future.
|Speak to our UK based support team on
03457 6060601 (+44 1226 260 878)2
Or contact your Relationship Manager
|If you’re an existing customer and use ‘Business Internet Banking’ then the quickest and most secure way is to use the ‘My Messages’ area to send us an email, once you have logged on.
If you don’t currently use our Business Internet Banking service or don’t bank with HSBC then you can email us at Commercial.firstname.lastname@example.org or complete our online form.
|Write to us at the following address:
Business & Corporate Banking,
HSBC Bank Plc.,
PO Box 6125,
For general enquiries:
HSBC Bank plc,
Harry Weston Road,
|Phone:||0800 0 234 567 or 0300 123 9 123|
|Log on to:||www.financial-ombudsman.org.uk3|
|Write to:||The Financial Ombudsman Service,
For further information on the scope of the Financial Ombudsman Service please refer to
The Financial Ombudsman Service offers a free and independent service, although there are some limitations on what they can look into. Their service does not apply to customers of our branches in the Channel Islands or the Isle of Man, but you could be entitled to refer your concerns to the Financial Services Commission in Jersey or Guernsey, or the Financial Ombudsman Scheme for the Isle of Man. Please contact us for more information if you need to.
1All lines are open 8am to 10pm every day. Calls may be monitored or recorded for quality and training purposes.
2If calling from outside the UK.
3These links may allow you to access other websites. Please read the linked websites' terms and conditions. HSBC Bank plc has no control over non-HSBC websites and is not liable for your use of them.