Business Internet Banking Help Centre

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Activate your Business Internet Banking

Get your Business Internet Banking and HSBC UK Business Banking app up and running.

What you’ll need:

01

Your Business Internet Banking ID

02

Your registration number

03

Your activation code

04

HSBC UK Business Banking app

Where will I find this information?

Your Business Internet Banking ID (it starts with GBHBEU)

Primary users: If you registered for Business Internet Banking via a form, you’ll find this on your welcome letter..
If you are new to HSBC and opened your account via online recently, you will find your Business Internet Banking ID and your registration no on your application portal. Business Onboarding System (hsbc.co.uk)

Secondary users: You’ll find this on the confirmation page given to you by your Primary user.

Your registration number (6-10 digit number)

Primary users: If you registered for Business Internet Banking via a form, you’ll find this on your welcome letter.
If you are new to HSBC and opened your account via online recently, you will find your Business Internet Banking ID and your registration no on your application portal. Business Onboarding System (hsbc.co.uk)

Secondary users: You’ll find this on the confirmation page given to you by your Primary user.

Your activation code

Primary users: Your code will be sent to you by SMS.
If you have requested a physical Security Device, it will be sent by email or post.

Secondary users: Your code will be sent to you by SMS.
If you have a non-UK number, you’ll find this on the confirmation page given to you by your Primary user.

How do I activate my Business Internet Banking?

Download the HSBC UK Business Banking app

To activate and set up your Business Internet Banking, download the HSBC Business Banking app from Apple App store or Google PlayStore.

Once downloaded, follow the on-screen instructions to set up.

Physical Security Device

You can now activate your Business Internet Banking via the app and use the Digital Security Device to generate codes. It’s easy, secure and allows you bank on the go without having to carry a separate device.

If you still need a physical Security Device, start a chat by clicking on the ‘Need help?’ button on the right and one of our agents will assist you.

Online guides

Managing the service

Detailed information about all the features of Business Internet Banking

Useful forms

Replace primary user of your Business Internet Banking

If you'd like to appoint someone else as the primary user, or to regain access if your service has been suspended

Important information

Business Internet Banking terms and conditions

Additional terms and conditions for using Business Internet Banking

HSBC Business Banking terms and conditions

Read our current terms and conditions for business banking

Apply for Business Internet Banking

Activate online

Find out more

Activating Business Internet Banking

Find out how to get your Business Internet Banking up and running.

Using the HSBC UK Business Banking app

Discover how our app can help you manage your business accounts when you're on the move.

Your Security Device

Everything you need to know about your Digital Security Device on the HSBC Business Banking app, and information on physical Security Devices.

Staying safe online

Learn how you can enhance your online security, how we're protecting your business online, how you can report any suspicious activity.

Using Business Internet Banking

Explore the wide range of services you can access through Business Internet Banking and find answers to our most frequently asked questions.

System requirements

Make sure you're getting the best possible browsing experience when using Business Internet Banking.

Pop-up settings

Find out how we use pop-ups to help keep you protected when using Business Internet Banking.

Protecting Your Business

Learn more about protecting your business with videos covering security topics from ransomware to invoice fraud.

Contact us

We're here to help. Whatever your query, just give us a call.

Need help?

Get in touch to learn more about our banking solutions