Activating your Business Internet Banking

It's easy to get your Business Internet Banking up and running.

To get started, all you need is:

  1. 01

    your Business Internet Banking ID

  2. 02

    your registration number

  3. 03

    your activation code

  4. 04

    your Security Device

Where will I find this information?

Your Business Internet Banking ID
Primary users: you'll find this on your welcome letter (it starts with BHBEU).
Secondary users: you'll find this on the confirmation page given to you by your primary user (it starts with GBHEU).

Your registration number
Primary users: your registration number is the 6-10 digit number which you'll find on your welcome letter.
Secondary users: you'll find this 6-10 digit number on the confirmation page given to you.

Your activation code
Primary users: your activation code will be sent to you by email (or by post if we were unable to send an email).
Secondary users: you'll find this on the confirmation page given to you by your primary user.

Your Security Device
Primary users: this will be sent to you with your welcome letter.
Secondary users: this will be given to you by your primary user.

How do I activate my Business Internet Banking?

  • Click on the 'Activate online' button at the top right of this page
  • Following the on-screen instructions, create a 4-8 digit PIN unique to you
  • Confirm your PIN by re-entering it, then press 'Continue'
  • Next enter your Business Internet Banking ID and registration number (found in your welcome letter), and your activation code and business name
  • Enter the serial number on the back of the device when requested
  • You can then create a security code by pressing the green button, enter it in the box provided on-screen
  • Enter your personal details when prompted
  • Create two security questions and a memorable question and answer which you'll use each time you log on
  • Activation is now complete

Can I register for and activate Business Internet Banking in a branch?

Yes. Visit any HSBC branch and a member of staff will take you through the required registration process. They will then give you your welcome letter and security device and direct you to an in-branch computer where you can immediately activate the service.

What happens if I've suspended, not received or lost my Activation Code email, SMS or letter?

If you are a Primary User, simply call the Business Internet Banking helpdesk and we will send you a new one.

If you are a Secondary User, contact your primary user who will need to delete and recreate your user profile.

How do I add another business to my Business Internet Banking service?

You will need to complete a Business Internet Banking application form for each business. Each business will receive its own welcome letter.

Once you have successfully activated the first business, log in as normal. On your personal homepage, select 'add another Business Banking ID' to activate another business.

Can I get a colleague, friend or relative to set the service up for me?

No. The information we send you (your welcome letter, activation code and Security Device) is personal to you, the primary user, and should not be shared with anyone else. If you need help while setting up the service, make sure you don't reveal your security details. You should also ensure that your username and password are kept private.

If you want someone else to access the service, you should set them up as a secondary user. You'll find information about setting up secondary users in the setup business/user guide.

Online guides

Useful forms

Important information

Activate online

  • Apply for Business Internet Banking
  • Apply for Business Internet Banking

    Download an application form now

    Please print, complete and return it to your local branch, and you'll receive your a welcome pack and log on details within 10 working days

    Call us to request an application pack

    Once you receive your application form, please complete and return it to your local branch, and you'll receive your a welcome pack and log on details within 10 working days

    0345 602 2014

    Lines are open from 8am to 10pm, Monday to Sunday

    Textphone: 0345 712 5563

    Make an appointment to apply and activate the service in your local branch

    To apply in branch you must be: a signatory on your current bank mandate, nominated by the business to have full access to the service (Primary User), and able to provide your driving license or passport and a recent utility bill

    Find your local branch

Call the helpdesk

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Please be aware that the external site policies will differ from our website terms and conditions and privacy policy. The next site will open in a new browser window or tab.