Key performance indicators, or KPIs, can help you measure how your business is performing in particular areas, so you can track and improve this over time.
It’s not possible to do everything yourself - and it isn’t good for employee satisfaction either. Here’s how to delegate tasks successfully.
Effective purchasing practices can make the difference between business profit and loss. Our helpful checklist explains how to get the best from your purchases.
Regular IT maintenance helps protect your data and reduce the risk of serious IT problems. You also need to be able to deal with any hardware and software issues that do arise.
There are simple steps you can take yourself to minimise risks and tackle problems. You should also make sure you have the right suppliers and support services.
Selling can be intimidating, but our useful checklist will help you prepare to persuade the customer, overcome objections and close the sale
From demonstrating that you understand your customers to handling complaints promptly and effectively, learn how to set up a customer care programme.
Benchmarking provides a useful way to measure how effective your processes are, compared to competitors. Here’s how to start benchmarking in your business.
Following the Investors in People standard helps you show how committed you are to developing your staff and making them feel fulfilled and valued. Here’s how to get started.
The way you approach selling can make a huge difference to your chances of winning new customers and making sales.
Poor stock control can lead to inefficiency in supplying customers, increased storage costs and product wastage. Here’s how to control your stock levels.
Many people are unsure when it comes to negotiating purchases - but you could be allowing suppliers to walk all over you. Read our tips on negotiating with a smile on your face.