Whatever you want to speak to us about, you'll find the right telephone number here.

Online help

Our Virtual Assistant is available 24 hours a day, 7 days a week, and may be able to answer your query.

Alternatively, our Live Chat agents are online between 8am – 8pm Monday-Friday and 8am – 2pm on Saturdays.

Use the ‘Help’ tab on the right hand side of your screen to access these services.

You can also chat with us securely using our business mobile banking app. Just go to the ‘Help and Support menu and use the ‘Message us’ feature.

Existing customers

Our highly-trained, UK-based Business Telephone Banking team is here to answer all your queries.

Please just have your account number and sort code - or your 16-digit card number - handy before you call.

UK

03457 60 60 60 COVID-19 update:  Lines are currently open 8am – 8pm Monday-Friday and 8am – 2pm on Saturdays.

Calling from Overseas

+44 1226 260 878 COVID-19 update:  Lines are currently open 8am – 8pm Monday-Friday and 8am – 2pm on Saturdays.

Textphone

03457 125 563

Due to the Coronavirus outbreak we have temporarily closed these lines. We apologise for any inconvenience this may cause.

If you are registered for internet banking, you can still manage your account online. If you require support, our Chat service is available 8am – 8pm Monday-Friday and 8am – 2pm on Saturdays.

Our branches are also still open; find your local branch here and check the opening times.

For help with online banking

Whether you're using a desktop or our mobile banking app, our knowledgable internet banking team can answer all your queries.

UK

03456 022 014 COVID-19 update:  Lines are currently open 8am – 8pm Monday-Friday and 8am – 2pm on Saturdays.

Calling from Overseas

+44 1792 496 941 COVID-19 update:  Lines are currently open 8am – 8pm Monday-Friday and 8am – 2pm on Saturdays.

Textphone

03457 125 563

Due to the Coronavirus outbreak we have temporarily closed these lines. We apologise for any inconvenience this may cause.

If you are registered for internet banking, you can still manage your account online. If you require support, our Chat service is available 8am – 8pm Monday-Friday and 8am – 2pm on Saturdays.

Our branches are also still open; find your local branch here and check the opening times.

To report a lost or stolen card

If your cards have been lost or stolen, please call us immediately. The sooner you call, the sooner we can protect your account.

UK

0800 085 2401 Lines are open 24 hours a day, every day of the year

Calling from Overseas

+44 1442 422 929 Lines are open 24 hours a day, every day of the year

Textphone

0800 028 3516

Due to the Coronavirus outbreak we have temporarily closed these lines. We apologise for any inconvenience this may cause.

If you are registered for internet banking, you can still manage your account online. If you require support, our Chat service is available 8am to 6pm Monday to Friday.

Our branches are also still open; find your local branch here and check the opening times.

Calling from Overseas

+44 1792 494 394 Lines are open 24 hours a day, every day of the year

Safeguard queries

If you've received a letter asking you to call us, our customer service team will be happy to confirm all your details.

UK

0800 030 4516 Lines are open from Monday to Friday, 9 am – 5.30 pm.

  • Make a complaint
    We're committed to providing you with superior service. Sometimes things go wrong, and we'd like the opportunity to put them right for you. If there's something you're not happy with then let us know.
  • Business Lending appeals
    If you have applied for business lending which we've been unable to approve, you can make a business lending appeal and ask for the decision to be reviewed.

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Please be aware that the external site policies will differ from our website terms and conditions and privacy policy. The next site will open in a new browser window or tab.