Whatever you want to speak to us about, you'll find the right telephone number here.

COVID-19 update: With the COVID-19 outbreak causing significant disruption for all businesses and organisations across the country, we appreciate these are worrying times for all of us. We’re making sure we balance our customers’ needs with the needs and safety of our colleagues. Therefore, we’ve temporarily adjusted some of our call centre opening times. Our adjusted times are shown in the menus below.

Due to current circumstances, our phone lines are very busy at the moment, so you may want to try our online help first.

We’ve also set up a dedicated Coronavirus Customer Support Line: 0800 0121 614 so we can help support you and your business or organisation through these uncertain times. (Lines are open 8am to 6pm, Monday to Friday). Further information can be found on our Coronavirus financial guidance and support site.

Online help

Our Virtual Assistant is available 24 hours a day, 7 days a week, and may be able to answer your query.

Alternatively, our Live Chat agents are online between 8am to 6pm, Monday to Friday.

Use the ‘Help’ tab on the right hand side of your screen to access these services.

Another way to get in touch is to chat with us securely through our business mobile banking app from the ‘Help and Support’ menu where you will find the ‘Message us’ feature.

Existing customers

Our highly-trained, UK-based Business Telephone Banking team is here to answer all your queries.

Please just have your account number and sort code - or your 16-digit card number - handy before you call.

UK

03457 60 60 60 COVID-19 update:  Lines are currently open 8am to 6pm, Monday to Friday.

Calling from Overseas

+44 1226 260 878 COVID-19 update:  Lines are currently open 8am to 6pm, Monday to Friday.

Textphone

03457 125 563

Due to the Coronavirus outbreak we have temporarily closed these lines. We apologise for any inconvenience this may cause.

If you are registered for internet banking, you can still manage your account online. If you require support, our Chat service is available 8am to 6pm Monday to Friday.

Our branches are also still open; find your local branch here and check the opening times.

For help with online banking

Whether you're using a desktop or our mobile banking app, our knowledgable internet banking team can answer all your queries.

UK

03456 022 014 COVID-19 update:  Lines are currently open 8am to 6pm, Monday to Friday.

Calling from Overseas

+44 1792 496 941 COVID-19 update:  Lines are currently open 8am to 6pm, Monday to Friday.

Textphone

03457 125 563

Due to the Coronavirus outbreak we have temporarily closed these lines. We apologise for any inconvenience this may cause.

If you are registered for internet banking, you can still manage your account online. If you require support, our Chat service is available 8am to 6pm Monday to Friday.

Our branches are also still open; find your local branch here and check the opening times.

To report a lost or stolen card

If your cards have been lost or stolen, please call us immediately. The sooner you call, the sooner we can protect your account.

UK

03456 007 010 Lines are open 24 hours a day, every day of the year

Calling from Overseas

+44 1442 422 929 Lines are open 24 hours a day, every day of the year

Textphone

0800 028 3516

Due to the Coronavirus outbreak we have temporarily closed these lines. We apologise for any inconvenience this may cause.

If you are registered for internet banking, you can still manage your account online. If you require support, our Chat service is available 8am to 6pm Monday to Friday.

Our branches are also still open; find your local branch here and check the opening times.

Calling from Overseas

+44 1792 494 394 Lines are open 24 hours a day, every day of the year

Safeguard queries

If you've received a letter asking you to call us, our customer service team will be happy to confirm all your details.

UK

0800 030 4516 Lines are open from Monday to Friday, 9 am – 5.30 pm.

  • Make a complaint
    We're committed to providing you with superior service. Sometimes things go wrong, and we'd like the opportunity to put them right for you. If there's something you're not happy with then let us know.
  • Business Lending appeals
    If you have applied for business lending which we've been unable to approve, you can make a business lending appeal and ask for the decision to be reviewed.

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Please be aware that the external site policies will differ from our website terms and conditions and privacy policy. The next site will open in a new browser window or tab.