Post Office® branches

If you are a business customer or a customer with a Community, School or College account, you will now be able to use the network of 11,500 Post Office® branches to make cash deposits, withdrawals or to make a balance enquiry, as long as you have a debit card or a deposit card (for paying in cash only). It is now possible to deposit cheques using your standard cheque only deposit slip with a cheque envelope (supplied by the Post Office®). Your Business Debit or Deposit Card will not be required to deposit cheques.

Benefits

  • Useful if you find it difficult to access our branches
  • Convenient for business customers who would prefer to access their account at their local Post Office® branch

Charges

  • There is no additional charge for using the Post Office®, our usual account charges apply
  • Business customers enjoying free banking, or who are not currently charged for counter services, will not be charged for using the Post Office® until the free banking period comes to an end

Important information

  • You will need to have a Business Debit Card to access cash services/balance enquiries
  • You can use a Business Deposit Card to pay in cash.
  • Cheques can be deposited using an HSBC cheque only deposit slip together with a cheque envelope (supplied by the Post Office®). There will be one additional business day for the clearing timescale as HSBC will not receive the cheque until the next business day following deposit to the  Post Office®.
  • The maximum cash deposit allowed will be up to GBP20,000
  • The maximum cash withdrawal permitted is GBP500
  • Only larger Post Office® Branches will be enabled to operate up to the higher deposit limit, with smaller Branches only able to accept a maximum deposit of GBP1,000. Individual Post Office® will be able to advise of their specific limits.
  • We're working with the Post Office® to make additional services available in 2017, including paper credit cash deposits and a Change Giving service. Neither of these are currently available.

FAQ: Introduction of CMB Post Office® Services

Who can use this service?

All Commercial Banking customers with a debit card who currently make cash deposits or withdrawals, or need to make a balance enquiry or deposit cheques (with a standard cheque only deposit slip) will be able to use the Post Office® in addition to the HSBC Branch Network.

Will the Post Office® only be available to customers with a certain type of account?

This service will be available to all Commercial Banking customers with a Business Current Account so all Community, School or College account customers and other business customers will be eligible, as long as you have a Business Debit or Deposit Card for cash transactions or balance enquiries. Cheque deposits require an HSBC cheque only deposit slip together with a cheque envelope (supplied by the Post Office®).

What services are available?

Commercial Banking customers will initially be able to make three transaction types:

  • a Cash Deposit
  • a Cash Withdrawal [Notes only]
  • a Balance Enquiry
  • a Cheque Deposit

It is necessary to have a Business Debit Card for automated services; cheques do not require any card, but require an HSBC cheque only deposit slip together with a cheque envelope (supplied by the Post Office®).

Business Deposit Card

If you only want to allow your employees to have a card to pay in cash at the Post Office you can apply for a Business Deposit Card.

Business Deposit Card can’t be used to make payments or cash withdrawals just to pay in at Post Offices and HSBC deposit machines.

To apply please complete the application form (PDF, 55KB)  and return it to your local branch or your relationship manager.

How can I access these services?

Customers who only use the service occasionally can simply go into any Post Office® Outlet and use the transactions types outlined above. If you make deposits of GBP10,000 and above or GBP500 in coin per week you will be required to agree access to your preferred Post Office® outlet. This can be done by emailing a Nomination Form to the Post Office® prior to commencing the service. Please speak to Business Telephone Banking, your Relationship Manager or your local branch to get a copy of the form.

Are there any transactional limits?

Yes. The maximum cash deposit allowed will be GBP20,000 (including a maximum of GBP250 for coin content), whereas the maximum cash withdrawal limit will be lower at a maximum GBP500 (or the individual Business Debit Card limit if lower). It should be noted that only the Main Post Office® Branches will be enabled to operate up to the higher deposit limit, with the smaller Post Offices® only able to accept GBP1,000 deposit. Each Post Office® will be able to advise you whether they are deemed a Main Post Office® or not.

Are there different Crediting Time scales?

For cash transactions, no. The Business Debit Card services utilise the LINK system. This is a real-time settlement operation therefore customer using the Post Office® will be credited or debited in real-time. Due to the later opening hours of the Post Office® it will be possible for customers to credit/debit their account later than our Branch 3.30 pm cut-off. For cheque deposits there will be an additional business day required for clearing as HSBC will not receive the cheque envelope from the Post Office® until the next business day following deposit.

Can I deposit cheques?

Yes, cheque deposits can be made at any Post Office®. Please use your standard HSBC cheque only deposit book and place the slip and cheques into the cheque envelope which will be provided by the Post Office® at the time of deposit.

Can I exchange cash?

We do not currently offer a cash exchange service at the Post Office® for Commercial Banking customers, but we are working with the Post Office® to make this service available to Business Customers later in 2017.

Can I deposit using a paying in slip?

We do not currently offer a paper paying in slip service at the Post Office® for Commercial Banking customers, but we are working with the Post Office® to make this service available to Business Customers later in 2017.

Have the Business Banking Terms and Conditions changed?

To reflect the introduction of the Post Office® service for customers, changes have been made to the Business Banking Terms and Conditions, Business Banking Made Easy brochure, and the Business Banking Price List. Copies of these booklets are available at www.hsbc.co.uk/business, within any of our branches, or ordered by telephone on 0800 032 1770.

Have I been advised about the service?

Yes, all commercial banking customers with access to a Business Current Account have been written to with a notice of variation of their Business Banking Terms and Conditions, Business Banking Price List and Business Banking Made Easy brochure. The first communication was issued in December 2015 for cash services, followed by another communication in October 2016 announcing cheque services.

How much will the service cost for me?

You will pay no more than you are currently paying for using HSBC branches. For services using a Business Debit and Deposit Card instead of a paying in slip the counter withdrawal or branch deposit fee will be lower – typically 25p. If you are enjoying free banking this will also apply to the Post Office® Services until your free banking period ends. For negotiated customers you will continue to pay the agreed deposit/withdraw fee.

What should I do if I want to make a complaint?

At HSBC we are committed to providing you with a first-class service and effectively delivering the products and services you need. Even with the best of intentions, we know things can go wrong. So, if for any reason you are not entirely satisfied with any aspect of our service, please let us know as soon as possible. For Account complaints, including settlement issues, please contact your Relationship Manager or our Customer Complaint Help Line. The Post Office® also operate a Complaints Help Line – for any service issues caused by the Post Office® (i.e. no cheque envelopes available, etc.) please ask the Post Office® for their Complaint Help Line telephone number.

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