Business banking made easy

From making payments to the cost of borrowing, learn more how your business bank accounts work

Stopping payments from your account

In case you ever need to stop a payment from leaving your account, this guide shows if and how you can do it.

How to stop a cheque

Contact us as soon as you can. You’ll need to tell us:

  • the cheque number
  • the date of the cheque
  • who you made it out to
  • how much it was for

You can stop a cheque as long as you ask us before 1.30pm by phone, internet or in our branches, and before 12 noon by post on the day the recipient pays it in, and as long as we haven’t told the recipient’s bank that we’ll be paying the cheque.

You’ll have to pay to do this, unless your cheque book or a cheque from it has been lost or stolen. See the Business Banking Price List for details or give us a call.

How to stop other types of payment

You can’t stop a cash payment once you’ve withdrawn it or a debit card payment once you’ve authorised it.

Because we process Bill Payments, CHAPS Payments, Worldpay Payments, Priority Payments, SEPA Credit Transfers, Currency Account Transfers and Internal Transfers as soon as you ask us to, we can only stop future dated payments of these types. Please see the table below for how to stop them.

Type of payment How you can ask us to stop it When you need to tell us by
Future dated:

Worldpay Payments

SEPA Credit Transfers
Priority Payments

Business Telephone Banking, at a branch


By post

By 4pm on the working day before the payment is due


By 12 noon on the working day before the payment is due

Future dated:

Bill Payments

Internal Transfers
Business Telephone Banking

Business Internet Banking

At a branch

By post
By 10pm on the day before the payment is due
By 11.59pm on the day before the payment is due
On the working day before payment is due
By 12 noon on the working day before the payment is due
Direct Debits*1

Standing orders

*1You should also tell the recipient that you’re cancelling the Direct Debit
Business Telephone Banking

Business Internet Banking

At a branch

By post
By 10pm on the day before the payment is due
By 11.59pm on the third working day before the payment is due
On the working day before the payment is due
By 12 noon on the working day before the payment is due
SEPA Core Direct Debit Payment*2

Recurring Currency Account Transfer

*2You should also tell the recipient that you’re stopping the payment and give us the information we need to identify the payment
Business Telephone Banking

At a branch

By post
10pm on the working day before the payment is due
On the working day before the payment is due
By 12 noon on the working day before the payment is due

Recovering a misdirected payment

If you give us the wrong details when you ask us to make a payment from your account, the payment could be delayed or go to the wrong account. If that happens, we won’t be liable for any losses or delays to you or anyone else.

If you would like us to try to get the money back for you, please contact us as soon as possible. Unfortunately, we can’t guarantee that we’ll be able to recover the payment. We may charge for this - we’ll tell you how much at the time.

Get in touch

Call us on:

03457 60 60 60

Lines are open from 8am to 10pm every day. To help us improve our service and for security, we may monitor or record your call.

Textphone: 03457 12 55 63

From outside the UK, call:

+44 1226 26 08 78

Lines are open from 8am to 10pm every day. To help us improve our service and for security, we may monitor or record your call.

Textphone: +44 1792 49 43 94

For Business Internet Banking queries

For lost or stolen cards

Get in touch

Call us on:

03457 60 60 60

Lines are open from 8am to 10pm every day. To help us improve our service and for security, we may monitor or record your call.

Textphone: 03457 12 55 63

From outside the UK, call:

+44 1226 26 08 78

Lines are open from 8am to 10pm every day. To help us improve our service and for security, we may monitor or record your call.

Textphone: +44 1792 49 43 94

For Business Internet Banking queries

For lost or stolen cards

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