Business banking made easy

From making payments to the cost of borrowing, learn more how your business bank accounts work

Making payments from your account

Find out when funds will leave your account after you've made a payment.

How long will it take?

We’ll normally take cash, cheques and card payments from your account as shown in the table below. Cheques will usually go through the central clearing cycle – see 'Using cheques' for details of how that works.

Type of payment When we’ll deduct it from your account
Cash withdrawn over the counter at our branches Immediately
Cash withdrawn from a self-service machine Immediately
Cheques cashed at our branches The same day
Cheques received for special presentation (see ‘Useful terms’) The same day (likely to be one working day after the recipient pays it in)
Cheques paid into the recipient’s account Two working days after the recipient pays it into their account. This will take longer if they pay it into a building society, a bank that isn’t a clearing bank or a branch outside the UK
Cheques paid from an international business or foreign currency account It depends when the recipient pays it in, the currency of their account and the country their account is in. Talk to us for details
Card payment made in the UK, Channel Islands or the Isle of Man The first working day after we are asked for the card payment. If that happens outside normal business hours, we’ll count it as being received by the next working day

Paying bills, standing orders or Direct Debits

You can pay bills to a recipient in the UK using the Faster Payments Service. This is a same-day service if you ask us to make the payment before the cut-off time.

You can also make regular payments automatically from your account by Direct Debit or standing order. They both do similar jobs, but the differences are:

  • Direct Debits authorise us to pay money from your account on an instruction from another organisation.
  • How much and when we pay it can be the same each time or vary. They’re mostly used to pay regular bills where the amount varies, like utility or phone bills.
  • Standing orders authorise us to pay a fixed amount to a person or organisation at regular intervals. They’re mostly used to pay bills like council tax or to add money to other accounts like savings, insurance, VAT or pensions.

See the table below for details of the cut-off times and maximum processing times for these types of payment.

Paying future-dated sterling bills, standing orders and Direct Debits

We’ll process these in the early hours of the morning of the day they’re due to be paid. You should make sure you have enough money in your account or a covering overdraft to pay these at the start of the day they’re due (ie immediately after midnight). If there isn’t enough, you have until 3.30pm to pay in funds. We will then make the payment if enough money is available. This may not be possible if you have an overdraft facility that covers more than one account.

If a future-dated sterling bill is due to be paid on a non-working day, we won’t pay it if you don’t have enough money in your account in the early hours of the morning. You have until 3.30pm on the next working day to make sure there’s enough money for us to make the payment.

The Direct Debit guarantee

When we set up a Direct Debit it’s covered by the Direct Debit guarantee which should always read as follows:

  • This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
  • If there are any changes to the amount, date or frequency of your Direct Debit the receiving organisation will notify you in advance of your account being debited or as otherwise agreed. If you request the receiving organisation to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
  • If an error is made in the payment of your Direct Debit by the receiving organisation or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when the receiving organisation asks you to.
  • You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify the receiving organisation.

Making a CHAPS, Worldpay or Priority Payment, or a Currency Account, SEPA Credit or Internal Transfer

You can ask us to pay money to people in the UK or overseas (depending on the type of payment) by CHAPS, Worldpay or Priority Payment, or Currency Account, SEPA Credit or Internal Transfer.

To make one of these types of payment, you may need to fill in a form - although we may accept instructions in other ways, such as by phone or internet from time to time. For more details see our Business Banking Terms and Conditions.

If you want to make a payment in a currency different from the currency of your account, get in touch and we’ll explain what options are available to you.

The table below shows the cut-off and maximum processing times for these types of payments.

Cut-off and maximum processing times

The cut-off times and maximum processing times below don’t apply to Priority Payments, Worldpay Payments or Currency Account Transfers made outside the EEA and/or in non-EEA currencies. If you’d like to know how long these take, get in touch with us.

If we change any of the information below we’ll give you two months’ notice. For more details see our Business Banking Terms and Conditions.

A note about application forms for Priority Payments
We can’t accept any forms that don’t have the original stamp of the branch that issued them. However, the stamp is for our purposes only and doesn’t confirm that we’ve made the payment.

Type of payment How it’s paid Cut-off time When we’ll process it
CHAPS Payment Business Telephone Banking 3.45pm (5.00pm if the payment is to an HSBC account) The same day
Business Internet Banking 3.30pm
In a branch 3.45pm (5.00pm if the payment is to an HSBC account)
By post 12 noon
Priority Payment For Priority Payments in sterling and euros made entirely within the EEA
Business Telephone Banking and Business Internet Banking 3.30pm Next working day
In a branch 2.00pm
By post 12 noon
For Priority Payments in all other EEA currencies made entirely within the EEA
Business Telephone Banking 5.00pm Next working day
Business Internet Banking 3.30pm
In a branch 2.00pm
By post 12 noon
Worldpay Payments For Worldpay Payments in euros made entirely within the EEA
Business Telephone Banking 3.30pm Next working day
In a branch 2.00pm
By post 12 noon
For Worldpay Payments in all other EEA currencies made entirely within the EEA
Business Telephone Banking 5.00pm Next working day
In a branch 2.00pm
By post 12 noon
Currency Account Transfer
Business Telephone Banking 2.30pm (4.30pm if it’s a sterling business current account) The same working day, or the next working day if it’s a sterling business current account
In a branch 2.30pm (4.30pm if it’s a sterling business current account)
By post 12 noon
Business Internet Banking Friday 10pm (the service is available each week between 10pm on Sunday and 10pm on Friday of the same week)
SEPA Credit Transfer Business Internet Banking 9.30am for same working day payments The next working day if the payment is made after 9.30am
Standing orders
Business Telephone Banking 10.00pm on the day before first payment Immediately if it’s to an HSBC account in the UK, Channel Islands or the Isle of Man except to an International Business Account, International Personal Account or Foreign Currency Account
The same working day to an account at another bank
Business Internet Banking 11.59pm on the third working day before the first payment
In a branch Branch closing time on the working day before the first payment
By post 12 noon on the working day before the first payment
Bill Payments
Business Telephone Banking and Business Internet Banking 10.00pm Immediately if it’s to an HSBC account or credit card in the UK, Channel Islands or the Isle of Man except to an International Business Account, International Personal Account or Foreign Currency Account
The same working day to an account at another bank
In a branch Branch closing time
By post 12 noon
Internal Transfers
Business Telephone Banking 10.00pm Immediately
Business Internet Banking, Express Bank Machine or cash machine No cut-off time
In a branch Branch closing time
By post 12 noon

Get in touch

Call us on:

03457 60 60 60

Lines are open from 8am to 10pm every day. To help us improve our service and for security, we may monitor or record your call.

Textphone: 03457 12 55 63

From outside the UK, call:

+44 1226 26 08 78

Lines are open from 8am to 10pm every day. To help us improve our service and for security, we may monitor or record your call.

Textphone: +44 1792 49 43 94

For Business Internet Banking queries

For lost or stolen cards

Get in touch

Call us on:

03457 60 60 60

Lines are open from 8am to 10pm every day. To help us improve our service and for security, we may monitor or record your call.

Textphone: 03457 12 55 63

From outside the UK, call:

+44 1226 26 08 78

Lines are open from 8am to 10pm every day. To help us improve our service and for security, we may monitor or record your call.

Textphone: +44 1792 49 43 94

For Business Internet Banking queries

For lost or stolen cards

You are leaving the HSBC Commercial Banking website.

Please be aware that the external site policies will differ from our website terms and conditions and privacy policy. The next site will open in a new browser window or tab.

You are leaving the HSBC CMB website.

Please be aware that the external site policies will differ from our website terms and conditions and privacy policy. The next site will open in a new browser window or tab.