Business banking made easy

From making payments to the cost of borrowing, learn more how your business bank accounts work

Keeping your security details safe

Find out what you can do to help keep your security details safe.

Business Internet Banking

Doing your business banking online can save you a lot of time but there are some things you should do to make sure your accounts are secure.

  • Keep your PCs and laptops secure.
  • Don’t tell anyone your username or password and keep any security devices safe.
  • Make sure you have anti-virus and spyware software and a personal firewall and keep it all up to date.
  • If you get an email or call asking for security details, don’t give them out. We’ll never ask you for your passwords (no-one should do this – not even the police).
  • If you'd like more advice on staying safe online, visit our Business Internet Banking help centre visit www.financialfraudaction.org.uk.

Protecting your accounts

  • Don’t keep your cheque book and cards together.
  • Never let anyone else use your card.
  • Never tell anyone else your PIN or any passwords or security information – including your Business Telephone Banking security details.
  • Keep your card receipts and other information about your account safe, such as your bank statements. Before you throw them away, make sure you shred them - fraudsters sometimes go through bins to get information.

Checking your statements

Your statements show everything that happens on your accounts. You should check them carefully. If you don’t agree with something, tell us as soon as you can. If you don’t do this we might not be able to correct the mistake. The longest you can leave it is 13 months from the date the money came out of your account.

We’ll send you statements at least once every three months - or monthly if you ask us to. For a small charge, we can send them to you at different intervals, send you copies of previous statements, or send them to additional addresses.

Looking after your PIN

  • Don’t keep your cheque book and cards together.
  • Never let anyone else use your card.
  • Never tell anyone else your PIN or any passwords or security information – including your Business Telephone Banking security details.
  • Keep your card receipts and other information about your account safe, such as your bank statements. Before you throw them away, make sure you shred them - fraudsters sometimes go through bins to get information.

Cheques and chequebooks

Keep your chequebook somewhere separate from your debit card(s). If you lose them together or they’re stolen, it will be easier for someone to use your cheques if they have the card too.

We’ll automatically send you a new cheque book before the old one runs out. If you don’t get it in time you can call us to ask for a new one or fill in the form in your existing cheque book. Hand it in at any branch or post it to us.

If you open a sterling or foreign currency account which has a chequebook, it will arrive by post within seven days of you opening the account.

When it comes to writing cheques, please remember the following:

  • If you’re writing a cheque to a large organisation, such as HM Revenue & Customs or a bank or building society, don’t just make the cheque payable to that organisation. Add further details into the payee line, for example, HM Revenue & Customs, re: J. Jones, your reference xxxxx).
  • Draw a line through any space you haven’t used to make sure no one can add extra numbers or names.
  • Don’t leave gaps between words and figures.
  • Never use pencil or ink that can be erased or altered.
  • Don’t sign a cheque if you haven’t filled in all the details.

Please note, if someone pays in a cheque that’s more than six months old, we don’t have to pay it – but we may do so.

Keeping us up-to-date

Please tell us as soon as you can if any of your details change, such as your name, the business name, your address, your phone number etc. That way, we can make sure we don’t send any letters or emails to the wrong place.

Get in touch

Call us on:

03457 60 60 60

Lines are open from 8am to 10pm every day. To help us improve our service and for security, we may monitor or record your call.

Textphone: 03457 12 55 63

From outside the UK, call:

+44 1226 26 08 78

Lines are open from 8am to 10pm every day. To help us improve our service and for security, we may monitor or record your call.

Textphone: +44 1792 49 43 94

For Business Internet Banking queries

For lost or stolen cards

Get in touch

Call us on:

03457 60 60 60

Lines are open from 8am to 10pm every day. To help us improve our service and for security, we may monitor or record your call.

Textphone: 03457 12 55 63

From outside the UK, call:

+44 1226 26 08 78

Lines are open from 8am to 10pm every day. To help us improve our service and for security, we may monitor or record your call.

Textphone: +44 1792 49 43 94

For Business Internet Banking queries

For lost or stolen cards

You are leaving the HSBC Commercial Banking website.

Please be aware that the external site policies will differ from our website terms and conditions and privacy policy. The next site will open in a new browser window or tab.

You are leaving the HSBC CMB website.

Please be aware that the external site policies will differ from our website terms and conditions and privacy policy. The next site will open in a new browser window or tab.