Live Chat

Fast and easy to use, our Live Chat service lets you talk to one of our Live Chat customer service officers.

To start a chat, simply click on the chat now tab on the side of the screen.

Key Benefits

Chat to a member of staff online when you have a query

Live Chat is available when navigating the HSBC website, Business Internet Banking & Online Business Account Application.

Live chat service is available 8am until 6pm, Monday to Friday

Ask account specific questions when securely logged into Business Internet Banking

HSBC will NEVER ask you for personal information such as passwords or full account details. We may ask for partial information to help direct your query, eg last four digits of an account number. For further guidance, visit: Business Internet Banking Help Centre


How do I use the service?

If our system anticipates that a customer is having difficulty when using the above-mentioned services, a chat invite will be prompted to offer instant assistance. When our customer service officers are available, a visible tab is also displayed at the side of the screen. Just follow the steps below to enjoy the new service.


Step 1

Click start chat when the invitation box is prompted



Step 2

Enter your name in the dialogue box and click 'Start chat'



Step 3

You can start to chat by typing your questions in the chat box and pressing "Send"



Step 4

To initiate a Live Chat, click on the ‘Live Chat’ or ‘Chat now’ tab on the right hand side of the screen and complete steps 2 and 3 above



Note: HSBC staff will never ask you to reveal passwords or full account information.

Help and support

Know your trading partners

Whether trading at home or overseas, it is vital to find out as much as possible about potential trading partners.

Agri-tech innovation in the UK

Cross-over technologies that could drive food production efficiency in UK agriculture and beyond could help tackle the growing challenge of feeding the world.

Should you rethink your international expansion?

Challenging EU markets are prompting UK firms to look elsewhere for international growth. Brandauer reveals its unusual recipe for export success.

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You are leaving the HSBC Commercial Banking website

Please be aware that the external site policies will differ from our website terms and conditions and privacy policy. The next site will open in a new browser window or tab.